Main One

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

At MainOne, great ideas and thoughts find a way of becoming great products, services that turn to great customer experiences. We are perfectionists, idealists and pioneers of great products and services forever thinking of better.

We have corporate offices from Nigeria to Ghana to Portugal. International and home opportunities are available.

MainOne is a family. Join in and be a part of the change and the future that will bring about new ways the continent works and connects.

Account Manager

 

Job Title:Account Manager
Department:Sales
Location:Lagos
 
Responsibilities
The Accounts Manager’s primary responsibility is to retain and grow current accounts and  gaining new market share in their given territory.
 
Specifically, the Account Manager,  will:
  • Manage relationships of specific accounts as assigned and also grow the accounts to grow the company’s sales/revenues.
  • Use an existing network of industry contacts to generate new business leads.
  • Deliver sales presentations as may be required to high level decision makers. 
  • Attend client meetings as required for sales closure
  • Maintain and expandi relationships with existing clients and potential clients.
  • Serve as the primary customer contact for technical and business issues for those specific accounts
  • Achieving sales targets 
  • Ensure sales input into CRM is constantly updated.
  • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
  • Perform other tasks as may be required
Qualifications
  • Bachelor Degree in a relevant discipline.
  • Post graduate/relevant professional qualification will be an advantage.
  • Minimum 3-4years experience working with a sales/business development team
Competencies
  • Technical & Professional proficiency
  • Strong Quantitative Skills
  • Research & writing skills
  • Problem Solving
  • Leadership 
  • Proficiency in MS Office
  • Excellent Communication Skills
  • Negotiating Skills
  • Analytical Thinking
  • Excellent Relationship Management
  • Proficiency in MS Office Productivity Tools
  • Experience in selling bandwidth capacity, Internet services products or telecommunications products
  • Positive ‘can do’ attitude and result-oriented.
 

Sales Manager (Lagos)

Job Title:Sales Manager
Department:Sales
Location:Lagos
Responsibilities
The Sales Manager, will be responsible for managing business relationships at a senior level with customers , to identify opportunities for growth and increased revenue for Main One as well as improve the customer experience. He will manage existing relationships with customers, understanding their business model and market to be able to assist in the development of strategies that will enable both Main One and the Customer to grow and succeed. 
 
Specifically, the Sales Manager,  will:
  • Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for Main One.
  • Build and maintain productive business relationships with these decision makers to understand the Customers’ strategic direction and explore opportunities for Main One to gain a larger share of the Customers’ wallets.
  • Lead, implement, and communicate the sales strategies   and coordinate the action plans.
  • Manage the execution of team sales plan to achieve sales targets as defined by Main One.
  • Be the primary contact person for accounts, planning and managing the overall business relationships between them and Main One.
  • Bring to bear own knowledge and experience of selling in the telecoms sector on the team, defining and implementing  developmental strategies that will support the growth of the team and generate increased revenue for the company.
  • Drive results through others, manage team performance, set clear expectations, and hold team accountable against business metrics.
  • Oversee efforts of the team on accounts by reviewing sales proposals and negotiating with clients.
  • Provide to the Line manager with the necessary sales reports, budgets, sales plan, and market analysis.
  • Co-ordinate with relevant technical teams such as Transmission and IP Engineering team to ensure timely delivery of services to the customer.
  • Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
  • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
Qualifications:
  • Bachelor Degree in a relevant discipline.
  • Post graduate/relevant professional qualification will be an advantage.
  • At least ten (10) years’ relevant sales experience with at least four (4) years in supervisory role.
Competencies:
  • Extensive knowledge of the sector’s sales principles and practices, and an ability to coach others on them.
  • Understanding of local markets, customers and competition in order to target needs and drive sales.
  • Ability to grow the business, with proven success of client return on investment. 
  • Strong ability to uncover new revenue opportunities and create productive, long-term customer relationships.
  • Strategic self-starter with entrepreneurial drive and an ability to organize, prioritize, and clarify deliverables. 
  • Ability to make business and people decisions, while creating positive energy in the face of challenges. 
  • Strong problem solving skills and the ability to balance it with moving with speed to achieve results.
  • Technical & Professional proficiency
  • Excellent Communication Skills
  • Negotiating Skills
  • Analytical Thinking
  • Excellent Relationship Management
  • Proficiency in MS Office Productivity Tools
  • Experience in selling bandwidth capacity, Internet services products or telecommunications products
  • Positive ‘can do’ attitude and result-oriented.

Marketing Analyst

Job Title: Marketing Analyst
Department: Commercial
Reporting Line:

Head, Marketing

Location: Lagos
Responsibilities:

The Marketing Analyst will join the team and assist the team in the effective implementation of marketing operations targeted at providing strategic support to the sales team, creating top of mind awareness for the company and uphold the company’s stellar reputation. 

The specific responsibilities shall include the following: 

• Provide support to the sales team in terms of providing them with Data Sheets, updated sales presentations etc.
• Provide support to the PR and Digital Communications Team in terms of ideation and generation of content for releases, features, videos, infographics etc.
• Assist the team with relevant research on the industry and products when required.
• Coordinate the engagement and lead generation process from events Main One attends or sponsors.
• Updating Main One Collateral such as sales presentations, brochures, invitations etc.
• Undertake direct mail campaigns by liaising with the Product Marketing Specialists to push out content specific to their area to keep customers informed of products and services.
• Compile the Newsletter on a monthly basis and sending it to prospects and customers to keep them abreast on news and information regarding MainOne and MDX-i.
• Coordinate the Brown bag sessions as a learning tool. Schedule weekly sessions where we focus on a topic and educate the Marketing and Sales Team.
• Provide monthly reports on the sessions to line manager. 
• Coordinate quarterly feedback sessions to gain insights on the sessions.
• Provide support for Events in terms of the Guest List. Coordinate the invitation process- through physical invites, emails and SMS.
• Provide updates to the Marketing and Sales Team on attendance and begin follow up with the sales team on the customer engagement process.
• Provide bid support by providing budgetary pricing to international providers. 
• Liaise with Technical sales and the Pricing team to get delivery components and pricing.
• Manage the MainOne database and segment according to sectors and Account Managers. This database is used for Direct Mail campaigns.
• The database is updated after each marketing activity and shared with immediate line manager on a quarterly basis.​​​

Qualifications

• Bachelor's degree in Business Administration, Marketing or other relevant field.
• MBA Preferred 
• professional qualification in a related field will be an added advantage  
• 1 – 5 years’ work experience in a Marketing role.   

 Competencies:

• Experience in strategic planning, marketing and promotions.  
• Very good understanding of the telecommunications market.  
• Excellent oral & written communication skills.
• Proven abilities to create content via feature articles, press releases and video scripts.  
• Strong project management and delivery skills, with the ability to multi-task and effectively set priorities within tight deadlines.  
• Demonstrated ability to lead people and get results through others.  
• Very good planning, organisational and analytical skills.  
• Time management and skills & ability to work well under pressure. 

Operations Support Analyst

Job Title: Operations Support Analyst
Department: Network Operations
Unit: Operations Support
Reporting Line: Operations Support Manager
Responsibilities
  • Operations Support Analyst will drive operational process & policy definition, improvements, documentation, and compliance management for the technical department. Candidate will lead and coordinate across the business to understand, define, & document operational processes and will also aid in metrics definition, gathering, and analysis as it relates to process management.
  • Accountable for daily implementation, governance and reporting of the Problem Management process throughout the network and ensure efficiency and compliance of the process in order to minimize the impact and risk of reoccurrence into the network.
  • Ensure that standardized methods and procedures are used for efficient and prompt handling of all network changes in order to minimize the impact of change upon service quality and consequently identifies opportunities to improve the day-to-day operations of the organization.
  • Operations Support Analyst will be responsible for Incident and Change Management.
  • Maintain, track and ensure the operational spares management procedure and ensure the effectiveness of the controls and fulfilment of the procedure.
  • Oversee the existing operations reporting architecture, whilst identifying areas of operational improvements and facilitating the implementation of recommendations
  • Participate in systems and process tools validation (OSS/BSS) for Service assurance and fulfilment management as required to achieve SLAs & KPIs.
  • Facilitate workshops, seminars, meetings and lead discussions across functional teams, including upstream and third party partners to close up process gaps
  • Undertake in any other adhoc activity as assigned by the Operations Support Manager
Contacts Under the supervision of the Operations Support Manager, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management operations
Qualifications/Competencies Required
  • BSc. in Information Technology/Computer Science/Electrical & Electronics engineering. 
  • MSc or MBA will be added advantage
  • Minimum of 3 years’ work experience in a Telecommunication or ISP environment with good knowledge on network communication (SDH, OSP, IP, MW and networking protocols).
  • Very good working knowledge in Incident and Change Management
  • Good understanding and use of data reporting tools, ability to interpret trouble ticketing data and effectively present analysis with zero tolerance error. 
  • Ability to implement KPI dashboard, 3rd party SLA computation and other metric calculation for network operations reporting. And drive change management lifecycle, including chairing the CAB and effective coordination of change across multiple functions.
  • Ability to facilitate workshops, seminars, meeting and lead discussions across functional teams, including upstream and third party partners to close up action gaps.
  • Knowledge of process management framework (e.g ITIL, eTOM. Etc.) and ISO 9001 and ISO 27001 management systems.
  • Knowledge on Six sigma and project management methodologies.
 
Demands of the Job
  • Ability and willingness to work round the clock when required, and meet tight deadlines.
  • Ability to interpret Trouble Ticketing data and effectively present highly sophisticated analysis and findings.
  •  Good research skills
  •  Excellent communication skills

IT NETWORK ADMINISTRATOR

 

Job Title: IT Network Administrator
Department: Information Technology
Reporting Line: Technical Support Manager

Responsibilities:

The Network Administrator will Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. He/She will select and implement security tools, policies, and procedures in conjunction with the company’s security team, he/she will also liaise with vendors and other IT personnel for problem resolution; 

His specific responsibilities shall include the following:

  • Hands-on knowledge of cisco router/switches and firewall.
  • Hands-on experience in Routing protocol, OSPF/EIGRP
  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  • Basic understanding network service. DHCP, DNS, Proxy, NAT etc.
  • TCP/IP network design and configuration
  • Network Documentation skills
  • Basic understanding of Voice over IP technology (Cisco preferred)
  • Hands-on experience in Enterprise wireless implementation
  • Knowledge of Microsoft Active Directory and Windows server operating system
  • Ability to demonstrate knowledge of IT security skills in Encryption, Endpoint protection, Email protection
  • Basic knowledge of MS- Exchange.
  • Sound knowledge of TCP/IP, IPv4 and CIDR
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Monitor performance and ensure system availability and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
  • Select and implement security tools, policies, and procedures in conjunction with the company’s security team
  • Liaise with vendors and other IT personnel for problem resolution
Qualification:
  • Minimum HND/BSc. Degree in Computer Science or in a related discipline.
  • 3 - 5 years networking, database and Security industry experience.
  • CCNP in Routing & Switching a plus
Competencies Required:
  • Process driven, with strong analytical and planning skills.
  • Technical & Professional proficiency
  • Strong coaching and team leadership skills
  • Very good problem solving skills
  • Excellent customer service orientation.
  • Vendor relationship and negotiating skills.
  • Business communication and project management skills.
  • Ability to communicate effectively with relevant areas of the business.
  • Knowledge of and experience with: Information systems, Unix/Linux, Windows AD, ERPs, LANS/WANS; Windows Server Environment, Microsoft SQL Server; Microsoft Exchange; Internet Information Services; Oracle; Web design, software development languages; backup systems
 

Manager, Internal Audit And Risk Management

Job Title: Manager, Internal Audit & Risk Management
Department: Office of the CEO
Reporting Line: Reporting directly to the Chief Executive Officer

Responsibilities:

The Head, Internal Audit and Risk Management is responsible for audit reviews of administrative, commercial, technical and management processes and systems to ensure alignment of activities with company goals, due management of risks and effective use of company resources. The Head, Internal Audit and Risk Management ensures the implementation of effective controls in all business processes, operations and systems, in order promote transparency and good corporate governance.

Other responsibilities include to;
•Provide independent and objective assurance on the management of risks throughout the organization.
•Report to the Audit Committee at the agreed intervals on Internal Audit assignments including planned reviews, investigations, risk advisory work and any other activity as required.
•Provide advice to management regarding the development of internal audit planning, processes, techniques and best practices in order to improve operational  efficiency of the internal audit function.
•Provide the business units, Management, Audit Committee and the Board with advisory services relating to internal and external risk exposure, good governance and best practices in Business Risk Management.
•Oversee and coordinate the preparation and execution of the internal audit plans/programs and ensure adherence to specified timelines and actions.
•Plan, design and implement a robust risk management process for the organization, ensuring there is a system in place to identify and analyze all major risks, on a regular basis.
•Oversee internal audits in Main One covering the independent and objective review of financial processes and controls as well as information systems in line with international internal audit standards.
•Approve and coordinate the conduct of investigations into suspected fraudulent/sharp practices across the organisation and recommend the appropriate line of action in response to findings.
•Express opinion on adequacy and effectiveness of existing and proposed internal controls to manage risks.
•Support business units through promotion of risk awareness, development of risk profiles, mitigation of risks and effective implementation of agreed action plan.
•Lead the company cost containment initiative and perform prepayment audit review for all company expenditures.
•Develop in conjunction with the Information Security Manager and CISO ISMS calendar guiding periodic audit of Information Security Management System.
•Lead Information Security Management System audit and provide management with reports of non-conformities together with Corrective Action Plans.
•Ensure management review of all ISMS audits as a catalyst for continual improvement.
•Perform other duties as assigned by the Chief Executive Officer.

Contacts:

You will be required to liaise and interface with other groups/departments/staff regarding management and work related issues on behalf of the CEO.You will be required to liaise and interface with other groups/departments/staff regarding management and work related issues on behalf of the CEO.

Qualification

•First degree in a relevant discipline preferably Finance/Accounting/Business Administration.
•Post graduate/relevant professional qualification (CPA, ACA, ACCA) will be an added advantage.
•Ten (10) to twelve (12) years’ work experience with at least four (4) years at senior management level.
•ISO 27001 Lead Auditor Certification

Competencies Required:

•Strong analytical and evaluation ability
•Strong oral and written communication skills
•Influencing and negotiation ability
•Strong planning and organizational skills
•Excellent presentation skills
•Excellent problem solving skills
•Excellent analytical skills
•Very good IT skills and ability to use audit related specialized software such as ACL & Visio

Demands on the Job: •Must be personable and able to relate very well with other people.
•Must be highly discreet and able to maintain confidentiality of information.
•Able to effectively prioritize tasks and juggle multiple assignments.
•Must be able to interact with senior/executive level personnel and other levels of personnel
•Must be able to demonstrate tact and diplomacy while making sure the function’s requirements are met
•Ability to gather, analyze and evaluate facts and to prepare and present concise oral and written reports

Pricing Analyst

Job Title: Pricing Analyst
Department: Finance
Reporting Line:

Business Planning Supervisor

Location: Lagos
Responsibilities:

This position requires the ability to analyse current pricing and costing methodologies to find areas of improvement and enhance company’s profitability. The Pricing analyst will also provide the organization with timely and accurate data, as well as analysis, on the company’s products and services market and performance, the competitive landscape, general industry and global trends and participate in strategic projects targeted at improving revenue, profitability, liquidity and growth. 

These responsibilities shall include;

• Provide pricing and margin analysis of products and services.
• Examine and assess contract commercials and attend to daily pricing requests.
• Support with the maintenance of the company’s Product Price Book and coordinate quarterly or other ad-hoc price reviews for the business product portfolio
• Support in the development and implementation of pricing strategies and policies appropriate to changing market conditions that would drive revenue growth and profitability.
• Assist with building price models for new products.
• Develop standard and bundled offer scenarios/business cases that are profitable.
• Provide analytical support for Product and Sales teams. 
• Provide support in modelling commercial customer profitability.
• Participate in cross functional projects requiring Pricing representation as they arise.
• Ability to understand detail/complex data and translate into actionable/understandable terms (analyse, summarize/interpret, and present results).
• Position will require the ability to research customer behaviour, pricing results and competitive data in support of results, pricing and strategy.
• Tax support: Computation, filing and any other ad hoc report.

Qualifications:

• 1-2 years’ experience preferably in an analytical/project management role in telecoms, finance or related environment.
• Bachelor’s Degree in Marketing, Statistics, Economics, Finance, Accounting, Business Admin, or similar fields with strong analytical and research skills.
• MBA or Accounting Professional qualification CIMA/ACCA is an added advantage.

 Competencies:

• Ability to identify, track and see issues through to resolution, relying on corporate savvy and influencing skills to accomplish
• Experience with business analysis required
• Ability to effectively manage multiple projects with minimal supervision
• Ability to work in a fast-paced environment with minimal supervision
• Team work
• Proficiency in MS Office product suite
• Strong oral and written communication and organisational skills

Sales Support Analyst– Cloud Services

Job Title: Sales Support Analyst– Cloud Services
Department: Commercial 
Reporting Line: Product Manager, Cloud Services 

Responsibilities:

The Sales Support Analyst’s primary responsibility is to work with Sales Managers to develop opportunities and establish new accounts for cloud services and to gain market share in their given territory.

Other responsibilities include:

• Grow the company’s sales and revenues for Cloud Services.
• Develop and grow a network of industry contacts, particularly the e-commerce industry to generate new business leads.
• Deliver sales presentations focused on Cloud solutions as may be required to high level decision makers. 
• Attend client meetings with Sales Managers as may be required for sales closure.
• Maintain and expand relationships with existing clients and potential clients.
• Achieve the Cloud sales targets. 
• Develop in-depth knowledge of competitive Cloud offerings in Nigeria and globally develop propositions to sell and further develop the MainOne brand

Supervisor:

To work directly under the supervision of the Product Manager.

Contact: You will be required to liaise on a day-to-day basis with the Cloud Technical Team; Sales Team, Service Delivery, Technical, Project Management, Marketing & Strategy, and various other groups / departments.
Competencies Required:

• Strong Knowledge of Cloud as a service delivery model
• Knowledge of IT and concepts such as virtualization
• Familiar with Cloud Models (IaaS, PaaS, SaaS)
• Demonstrated sales capacity 
• Analytical thinking to engage customers considering different business and operational models
• Relationship Management
• Proficiency in MS Office    
• Excellent written and verbal communications skills

Qualifications:

• Bachelor’s degree in any discipline preferably business management or related field
• Minimum 2-3years experience working with a sales/business development team

Demands of the Job:

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work with minimal supervision
• Travel may be required

IP Operations Engineer

Job Title: IP Operations Engineer
Unit: IP Operations
Department: Technology
Reporting Line:

IP Operations Manager

Location: Lagos
Responsibilities: The IP Engineer will be responsible for designing, integrating and implementing IP based services on the Main One network. 
Other responsibilities include:
• Relevant professional/technical certifications.
• Primarily focus on all level 2 escalated issues from the GNOC for timely (<30mins) resolution with minimal supervision
• Strong experience configuring and troubleshooting Cisco routers and switches.
• L2 and L3 MPLS experience.
• Routing protocol troubleshooting experience (BGP, IS-IS,OSPF, EIGRP).
• IP multicast experience.
• Troubleshooting and resolving WAN/LAN connectivity issues.
• Monitoring of network elements and ensuring prompt repair and restoration of all faulty/down sites/links.
• Installation, configuration and maintenance of network equipment such as routers, switches and firewalls.
• Performing routine checks and maintenance on all network elements.
• Providing network solutions.
• Managing bandwidth of the IP backbone for optimal performance.
• Network administration and maintenance.
• Other assigned duties.
 
Supervision: To work directly under the supervision of IP Operation Supervisor
Contacts: You will be required to:
• Work closely with the NOC team.
• Undertake regular planning sessions with Senior IP Engineer/Head Network Planning & Implementation/ Head of Network Operations
 
Qualifications & Skils: Bachelors of Science in Computer Science or Electrical Engineering
Varying degrees of experience required from 2 – 3 years.
Proven capacity in designing and implementing complex, high. performance networks with multiple locations and applications, preferably service provider networks.
Hands on experience configuring Cisco and Juniper routers
Preferably CCNA and CCNP certifications.
Good knowledge of networking technologies - TCP/IP, BGP, DNS,
VPNs, Firewalls, proxy etc.
 
Competencies Required: • Good oral and written communication skills
• Time & self-management skills
• Relationship Management
• Team work
• Ability to work well under pressure
 
Demands on the job: Ability and willingness to work long hours and meet tight deadlines.
Ability to work under minimal supervision
10% travel/ or as required
 

Data Centre Services Manager

Job Title: Data Centre Services Manager 
Department: Technical
Unit: Data Centre 
Reporting Line: General Manager, MainData 
Responsibilities

The Data Centre Services Manager (DCSM) will coordinate all Data Centre Services to internal and external customers and shall be the single point of contact for all such services. The DCSM will formulate strategic plans and tactical measures to deliver DC services to the customers.

Key responsibilities include:

• Assumes ownership of the Data Centre space and liaise with the DCOM & Facilities Manager to ensure consistent customer experience. 
• Manage the Service Coordination team and liaising with Technical Sales, DC Product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer. 
• Manage the entire cycle of customer on-boarding process (from feasibilities studies to sign-off) and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding.
• Builds and sustains effective communications with all stakeholders and across functional teams to maximize the customer experience
• Coordinate Data Centre tours for potential customer and visitors or assigning such responsibilities as may be needed.
• Proactively identifies potential issues and drives solution to avoid customer impact and facilitate continuous improvements.
• Ongoing technical supports for activities involving Data Center supports services and Operations. 
• Ensure continuous improvement of Data Centre processes and procedures, such that they are highly effective and reflect industry best practice 
• Forecast staff needs, including coaching, motivating and developing team members. 
• Develops the Data Center Standard Service Procedures (SSP) including Service methodologies and processes.
• Be a highly effective peer, leader, and partner within the Information Services leadership team.
 

Supervision: • To work under the supervision of GM, MainData.
Contacts:

• DC operations Manager, Technical sales, DC Product Specialists, Facilities Engineers, NOC Engineers.  

Competencies Required:

• Experience working in IT/ Data Centre Operations including operational experience in Building Management or Data Center Information Management systems, common tools, methods, and techniques 
• Excellent IT/DC Operations Process Management Knowledge 
• Demonstrated experience with IT /DC Operations & Services management and Customer Management
• Demonstrated ability to develop and manage 24x7 Operations support teams and manage team to achieve stringent KPIs
• Proven ability to forecast and manage facilities IT infrastructure and services  
• Excellent verbal and written communications skills 
• Familiarity with Data Centre Standards and ISO 9001 and 27001 certifications 
• Experience from a matured colocation Data Center Operations environment is a requirement. 
• Good experience of Data Centre facilities such as UPS, HVAC, BMS, Access control and surveillance systems is a requirement. 
• Operational leadership experience and previous experience in co-location operations will be a significant advantage. 
 

Qualifications & Experience:

• A bachelor’s degree in Mechanical or Electrical Engineering or related field is required. ITIL V3 Certification and MBA will be an added advantage.
• 6-10 years of experience in Data Centre Business, 5 of which must be in data centre operations, preferably in an open access/colocation environment.
• Experience with data center subsystems – generators, UPS, cooling systems, fire suppression systems, access control systems, CCTV and other critical subsystems required to assure data center operations  

Demands of the Job • Ability and willingness to work even at odd hours when the work demands.

System Engineer (Storage & Virtualization)

Job Title: System Engineer (Storage & Virtualization)
Department: Technical
Reporting Line: Technical Support Manager

Responsibilities:

• Responsible for design, installation, setup, and administration of current and future storage systems in a 24x7x365 environment  
• Work with team members including infrastructure engineers, data base administrators, software development engineers and business liaisons to obtain     data and storage requirements and deliver solutions  
• Responsible for tape backup / archive storage configuration and maintenance in a SAN environment.  
• Capacity planning and implementation of SAN infrastructure  
• Performance monitoring, troubleshooting proactive support analysis  
• Manage and support Tape Library system in a SAN environment  
• Support VMware infrastructure.
• Use and support of data enterprise backup systems.
• Work with infrastructure owners to test and verify data archives.
• Schedule backup jobs based on documented procedures and schedules.  
• Develop refine backup procedures and policy.  
• Day-to-day proactive monitoring, including monitoring error logs, database and log space, user activity, and resource utilization.
• Creating scripts to automate database maintenance procedures and generate system reports.  
• Create scripts to automate system administration duties.
• Creating and implementing best practices guidelines and policies.
• Capacity planning of MainOne’s Server, Storage and Backup Servers.  
• Schedule backup jobs based on documented procedures and schedules.  
• Develop refine backup procedures and policy.
 

Qualification: • Minimum BSc. Degree in Computer Science or in a related discipline. 
• Minimum of 5 years’ experience in Storage and Backup Solutions 
• Certifications in VMware, EMC and other Virtualization/Storage/Back up Technology Required 
• Certification in MS SQL desired
 
Competencies: • Process driven, with strong analytical and planning skills. 
• Technical & Professional proficiency.
• Strong coaching and team leadership skills. 
• Very good problem solving skills.
• Excellent customer service orientation. 
• Vendor relationship and negotiating skills. 
• Business communication and project management skills. 
• Ability to communicate effectively with relevant areas of the business. 
• Knowledge of and experience with: Information systems, Unix/Linux, Windows AD, ERPs, LANS/WANS; Windows Server Environment, Microsoft SQL Server; Microsoft Exchange; Oracle; software development languages; backup systems.

GPON Support Engineer (OSP)

Job Title: GPON Support Engineer (OSP)
Department: OSP
Reporting Line:

OSP Manager

Location: Lagos State
Responsibilities:

To plan, design and implement the GPON/SME Project, ensure documentation, manage Network resources and activities in order to meet or exceed business unit goals while maintaining quality standards, controlling expenses, and following company and business unit directives and practices.

Specifically, the GPON Planning & Support Engineer’s responsibilities shall include:

• Detailed design of GPON passive network, viz. Fiber Aggregators, splitters and Fiber distribution, to deliver GPON services over the whole fiber network.
• Prepare Implementation schedule, Installation and Design documents for the project.  
• Issue Project reports that reflect the progress, status and any issues affecting the project.
• Carry out site inspection in coordination with System Integrators, contractors and consultants to ensure that the design has been precisely implemented at site during project execution.
• Preparation of Preliminary Acceptance Test (PAT) documents for the acceptance testing of new sites in the network region.
• Ensure proper documentation of all GPON deployments and modifications in the network. 
• Hand over GPON/SME OSP as built documentation to the operations team internally.
• Conduct & oversee last mile survey for GPON customer to produce survey reports & the bill of quantity (BoQ) to deliver the service.
• Supervise the troubleshooting of GPON/SME network and ensure that prescribed operational OLAs (e.g. MTTR) are met.

 

Qualifications, Skills  & Competencies:

• Minimum of 3 years’ relevant experience required in complex network project implementations. 
• Strong experience in designing, provisioning, documentation of OSP related Projects.
• Must be able to Support the design and engineering process by planning and preparing drawings for construction of new fiber routes.
• Expertise with GPON network installations and configurations, preferably using Commscope passive devices.
 

Demands of the job:

• Strong written and verbal skills.
• Strong customer service experience required 
• Availability to work overtime in times of emergency and specialized project deliveries. 
• Understand and manage the pressure of a 24x7 customer support environment
 

Project Engineer

Job Title: Project Engineer
Department: Technical 
Unit: Capital Projects 
Reporting Line:

Project Management Supervisor 

Location: Lagos, Nigeria
Responsibilities:

The Project Engineer will be responsible for Technical Project supervision and supports as may be assigned from time to time. Reporting to the Project Management Supervisor, he is required to have a strong CAD design skills in order to create and draft all required 2D/3D project designs and drawings as may be needed by the Capital Projects and Data Centre teams.  
Will be responsible for site supervision and work progress reports including performing quality checks and controls. Responsibilities will also include:

• Concept design and development of projects & infrastructure for the Capital Project Team or as may be required within the organization.  
• Supervision of Mechanical, Electrical and Civil Works Monitoring & reporting daily Mechanical and Electrical (M&E) work activities on site. 
• Keep track of installations & ensure alignment with approved scope and design drawings  
• Ensure quality of work, construction, terminations, piping, installation etc. with great attention to detail  
• Ensure quality of materials for conformance with approved specifications and regulations and supervising test of materials when required. 
• Ensure that all assigned work carried out complies with company design, safety, quality, environmental compliance and procedural standards
• Supervising assigned projects and conducting ATP (Acceptance Test Procedures) on equipment and projects.   
• Responsible for safe keeping and easy retrieval of printed project documents.
Any additional project supervision and tasks as assigned by the Head, Capital Projects.

Supervision: To work directly with the Project Management Supervisor.
Contacts: Other Project Engineers and PMs, Facilities Engineers, CLS and MDXi Engineers 
 
Qualifications: B.Sc. /B.Tech degree or HND preferably in Mechanical or Building Services Engineering.
Competencies Required: • Proficiency in AutoCAD, MS-Visio and any of the other 2d/3D design software is mandatory.  
• Proficiency with REVIT,  Photoshop and In-design CAD software, Sketch up, Word and Excel software and other design packages, programs and software. 
• Minimum of 4-6 years in Mechanical or Building Services /Facilities engineering with a track record of site supervision experience.  
• Project Experience including supervision of (Mechanical & Electrical) M&E works. 
• Ability to design, develop and engineer high quality models using 2D and 3D CAD software and tools. 
• Technical knowledge with an engineering background.
• Analytical Thinking and Problem Solving skills.
• Great attention to detail and high level of accuracy 
• Strong team work, communication and presentation skills.

 
Demands on the job: • Ability to meet tight deadlines and willingness to visit project sites and supervise works as may when required.