Main One

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

At MainOne, great ideas and thoughts find a way of becoming great products, services that turn to great customer experiences. We are perfectionists, idealists and pioneers of great products and services forever thinking of better.

We have corporate offices from Nigeria to Ghana to Portugal. International and home opportunities are available.

MainOne is a family. Join in and be a part of the change and the future that will bring about new ways the continent works and connects.

Account Manager

 

Job Title:Account Manager
Department:Sales
Location:Lagos
 
Responsibilities
The Accounts Manager’s primary responsibility is to retain and grow current accounts and  gaining new market share in their given territory.
 
Specifically, the Account Manager,  will:
  • Manage relationships of specific accounts as assigned and also grow the accounts to grow the company’s sales/revenues.
  • Use an existing network of industry contacts to generate new business leads.
  • Deliver sales presentations as may be required to high level decision makers. 
  • Attend client meetings as required for sales closure
  • Maintain and expandi relationships with existing clients and potential clients.
  • Serve as the primary customer contact for technical and business issues for those specific accounts
  • Achieving sales targets 
  • Ensure sales input into CRM is constantly updated.
  • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
  • Perform other tasks as may be required
Qualifications
  • Bachelor Degree in a relevant discipline.
  • Post graduate/relevant professional qualification will be an advantage.
  • Minimum 3-4years experience working with a sales/business development team
Competencies
  • Technical & Professional proficiency
  • Strong Quantitative Skills
  • Research & writing skills
  • Problem Solving
  • Leadership 
  • Proficiency in MS Office
  • Excellent Communication Skills
  • Negotiating Skills
  • Analytical Thinking
  • Excellent Relationship Management
  • Proficiency in MS Office Productivity Tools
  • Experience in selling bandwidth capacity, Internet services products or telecommunications products
  • Positive ‘can do’ attitude and result-oriented.
 

Sales Manager (Lagos)

Job Title:Sales Manager
Department:Sales
Location:Lagos
Responsibilities
The Sales Manager, will be responsible for managing business relationships at a senior level with customers , to identify opportunities for growth and increased revenue for Main One as well as improve the customer experience. He will manage existing relationships with customers, understanding their business model and market to be able to assist in the development of strategies that will enable both Main One and the Customer to grow and succeed. 
 
Specifically, the Sales Manager,  will:
  • Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for Main One.
  • Build and maintain productive business relationships with these decision makers to understand the Customers’ strategic direction and explore opportunities for Main One to gain a larger share of the Customers’ wallets.
  • Lead, implement, and communicate the sales strategies   and coordinate the action plans.
  • Manage the execution of team sales plan to achieve sales targets as defined by Main One.
  • Be the primary contact person for accounts, planning and managing the overall business relationships between them and Main One.
  • Bring to bear own knowledge and experience of selling in the telecoms sector on the team, defining and implementing  developmental strategies that will support the growth of the team and generate increased revenue for the company.
  • Drive results through others, manage team performance, set clear expectations, and hold team accountable against business metrics.
  • Oversee efforts of the team on accounts by reviewing sales proposals and negotiating with clients.
  • Provide to the Line manager with the necessary sales reports, budgets, sales plan, and market analysis.
  • Co-ordinate with relevant technical teams such as Transmission and IP Engineering team to ensure timely delivery of services to the customer.
  • Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
  • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
Qualifications:
  • Bachelor Degree in a relevant discipline.
  • Post graduate/relevant professional qualification will be an advantage.
  • At least ten (10) years’ relevant sales experience with at least four (4) years in supervisory role.
Competencies:
  • Extensive knowledge of the sector’s sales principles and practices, and an ability to coach others on them.
  • Understanding of local markets, customers and competition in order to target needs and drive sales.
  • Ability to grow the business, with proven success of client return on investment. 
  • Strong ability to uncover new revenue opportunities and create productive, long-term customer relationships.
  • Strategic self-starter with entrepreneurial drive and an ability to organize, prioritize, and clarify deliverables. 
  • Ability to make business and people decisions, while creating positive energy in the face of challenges. 
  • Strong problem solving skills and the ability to balance it with moving with speed to achieve results.
  • Technical & Professional proficiency
  • Excellent Communication Skills
  • Negotiating Skills
  • Analytical Thinking
  • Excellent Relationship Management
  • Proficiency in MS Office Productivity Tools
  • Experience in selling bandwidth capacity, Internet services products or telecommunications products
  • Positive ‘can do’ attitude and result-oriented.

Marketing Analyst

Job Title: Marketing Analyst
Department: Commercial
Reporting Line:

Head, Marketing

Location: Lagos
Responsibilities:

The Marketing Analyst will join the team and assist the team in the effective implementation of marketing operations targeted at providing strategic support to the sales team, creating top of mind awareness for the company and uphold the company’s stellar reputation. 

The specific responsibilities shall include the following: 

• Provide support to the sales team in terms of providing them with Data Sheets, updated sales presentations etc.
• Provide support to the PR and Digital Communications Team in terms of ideation and generation of content for releases, features, videos, infographics etc.
• Assist the team with relevant research on the industry and products when required.
• Coordinate the engagement and lead generation process from events Main One attends or sponsors.
• Updating Main One Collateral such as sales presentations, brochures, invitations etc.
• Undertake direct mail campaigns by liaising with the Product Marketing Specialists to push out content specific to their area to keep customers informed of products and services.
• Compile the Newsletter on a monthly basis and sending it to prospects and customers to keep them abreast on news and information regarding MainOne and MDX-i.
• Coordinate the Brown bag sessions as a learning tool. Schedule weekly sessions where we focus on a topic and educate the Marketing and Sales Team.
• Provide monthly reports on the sessions to line manager. 
• Coordinate quarterly feedback sessions to gain insights on the sessions.
• Provide support for Events in terms of the Guest List. Coordinate the invitation process- through physical invites, emails and SMS.
• Provide updates to the Marketing and Sales Team on attendance and begin follow up with the sales team on the customer engagement process.
• Provide bid support by providing budgetary pricing to international providers. 
• Liaise with Technical sales and the Pricing team to get delivery components and pricing.
• Manage the MainOne database and segment according to sectors and Account Managers. This database is used for Direct Mail campaigns.
• The database is updated after each marketing activity and shared with immediate line manager on a quarterly basis.​​​

Qualifications

• Bachelor's degree in Business Administration, Marketing or other relevant field.
• MBA Preferred 
• professional qualification in a related field will be an added advantage  
• 1 – 5 years’ work experience in a Marketing role.   

 Competencies:

• Experience in strategic planning, marketing and promotions.  
• Very good understanding of the telecommunications market.  
• Excellent oral & written communication skills.
• Proven abilities to create content via feature articles, press releases and video scripts.  
• Strong project management and delivery skills, with the ability to multi-task and effectively set priorities within tight deadlines.  
• Demonstrated ability to lead people and get results through others.  
• Very good planning, organisational and analytical skills.  
• Time management and skills & ability to work well under pressure. 

Operations Support Analyst

Job Title: Operations Support Analyst
Department: Network Operations
Unit: Operations Support
Reporting Line: Operations Support Manager
Responsibilities
  • Operations Support Analyst will drive operational process & policy definition, improvements, documentation, and compliance management for the technical department. Candidate will lead and coordinate across the business to understand, define, & document operational processes and will also aid in metrics definition, gathering, and analysis as it relates to process management.
  • Accountable for daily implementation, governance and reporting of the Problem Management process throughout the network and ensure efficiency and compliance of the process in order to minimize the impact and risk of reoccurrence into the network.
  • Ensure that standardized methods and procedures are used for efficient and prompt handling of all network changes in order to minimize the impact of change upon service quality and consequently identifies opportunities to improve the day-to-day operations of the organization.
  • Operations Support Analyst will be responsible for Incident and Change Management.
  • Maintain, track and ensure the operational spares management procedure and ensure the effectiveness of the controls and fulfilment of the procedure.
  • Oversee the existing operations reporting architecture, whilst identifying areas of operational improvements and facilitating the implementation of recommendations
  • Participate in systems and process tools validation (OSS/BSS) for Service assurance and fulfilment management as required to achieve SLAs & KPIs.
  • Facilitate workshops, seminars, meetings and lead discussions across functional teams, including upstream and third party partners to close up process gaps
  • Undertake in any other adhoc activity as assigned by the Operations Support Manager
Contacts Under the supervision of the Operations Support Manager, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management operations
Qualifications/Competencies Required
  • BSc. in Information Technology/Computer Science/Electrical & Electronics engineering. 
  • MSc or MBA will be added advantage
  • Minimum of 3 years’ work experience in a Telecommunication or ISP environment with good knowledge on network communication (SDH, OSP, IP, MW and networking protocols).
  • Very good working knowledge in Incident and Change Management
  • Good understanding and use of data reporting tools, ability to interpret trouble ticketing data and effectively present analysis with zero tolerance error. 
  • Ability to implement KPI dashboard, 3rd party SLA computation and other metric calculation for network operations reporting. And drive change management lifecycle, including chairing the CAB and effective coordination of change across multiple functions.
  • Ability to facilitate workshops, seminars, meeting and lead discussions across functional teams, including upstream and third party partners to close up action gaps.
  • Knowledge of process management framework (e.g ITIL, eTOM. Etc.) and ISO 9001 and ISO 27001 management systems.
  • Knowledge on Six sigma and project management methodologies.
 
Demands of the Job
  • Ability and willingness to work round the clock when required, and meet tight deadlines.
  • Ability to interpret Trouble Ticketing data and effectively present highly sophisticated analysis and findings.
  •  Good research skills
  •  Excellent communication skills

Cloud Solutions Manager

 

Job Title: Cloud Solution Manager
Department: Technical
Reporting Line: Head Cloud & IP Planning

Responsibilities:

The Cloud Solutions Manager (CSM) will be responsible for the identification, development, testing and release of new cloud products. He / She shall lead a team of talented and innovative cloud operations and planning engineers to design, architect, engineer and deploy innovative, reliable and high quality cloud products and services for the business. The CSM will provide leadership and guidance to drive operational improvement efforts in process and technology and will also evaluate relevant trends, suggest changes, enhancements/ upgrades or eliminations to Main One’s existing products as required.

The CSM will also work with the product development team on new Cloud service offerings, assist in the development of technical standards and architecture as well as overseeing and guiding the personnel to achieve corporate goals and objectives.

The specific responsibilities shall include to: 
Work with the Cloud operations and planning teams to guarantee stability, availability and the efficiency of our cloud environment. 
Manage the logistics and vendors related to our Cloud Infrastructure (Bandwidth, Public & Private Cloud, etc.) while tracking cloud infrastructure costs and efficiency.
Ensure the Cloud operations and planning teams meet and exceed the needs of our customers (internal and external)
Provide administrative direction and support to the operational team, and the 24 x 7 support teams.
Set employee objectives, monitor and evaluate performance, and provide feedback and mentoring, while keeping the team of young and creative engineers focused, productive, and motivated. 
Ensure predictability of cloud projects (planning, deployment, upgrade, migration)
Develop and oversee Cloud operations, support, event management, Incident Management, Problem Management, Configuration Management and Change Management processes for all Cloud services.
Work with cross-functional teams to lead and project manage the commercialization and timely delivery of cloud products.
Understand market dynamics and competitive landscape that affect product demand and direction, using as feedback to drive attractiveness of Cloud products
Support sales with deal qualification and initial scoping of incoming Cloud opportunities
Undertake other projects and roles as required from time to time by senior management.

Qualification: Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
Post graduate/relevant professional qualification will be an advantage.
Minimum of (10) years’ experience in the ICT industry with at least two (2) years in a supervisory role.
Five years or more of progressive experience in large complex information systems or Cloud services environment
Competencies Required: Experience with Microsoft public, hybrid and private cloud will be an added advantage
Must have strong Windows/Linux/Unix skills. 
Five years or more of IT Service Management, data centre, server, and storage management, virtualization, networking, systems management, and project management are recommended.
Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
Proven business development experience and familiarity with cloud services markets
Demonstrated ability, determination and tenacity to move major initiatives forward and drive focus while consistently thinking of the bottom-line impact of the efforts
Excellent customer, supplier and external relations
Excellent oral, written communication and presentation skills (at C Level)
High level of Integrity and professionalism, especially in dealing with highly confidential information
   

IT NETWORK ADMINISTRATOR

 

Job Title: IT Network Administrator
Department: Information Technology
Reporting Line: Technical Support Manager

Responsibilities:

The Network Administrator will Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. He/She will select and implement security tools, policies, and procedures in conjunction with the company’s security team, he/she will also liaise with vendors and other IT personnel for problem resolution; 

His specific responsibilities shall include the following:

  • Hands-on knowledge of cisco router/switches and firewall.
  • Hands-on experience in Routing protocol, OSPF/EIGRP
  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  • Basic understanding network service. DHCP, DNS, Proxy, NAT etc.
  • TCP/IP network design and configuration
  • Network Documentation skills
  • Basic understanding of Voice over IP technology (Cisco preferred)
  • Hands-on experience in Enterprise wireless implementation
  • Knowledge of Microsoft Active Directory and Windows server operating system
  • Ability to demonstrate knowledge of IT security skills in Encryption, Endpoint protection, Email protection
  • Basic knowledge of MS- Exchange.
  • Sound knowledge of TCP/IP, IPv4 and CIDR
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Monitor performance and ensure system availability and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
  • Select and implement security tools, policies, and procedures in conjunction with the company’s security team
  • Liaise with vendors and other IT personnel for problem resolution
Qualification:
  • Minimum HND/BSc. Degree in Computer Science or in a related discipline.
  • 3 - 5 years networking, database and Security industry experience.
  • CCNP in Routing & Switching a plus
Competencies Required:
  • Process driven, with strong analytical and planning skills.
  • Technical & Professional proficiency
  • Strong coaching and team leadership skills
  • Very good problem solving skills
  • Excellent customer service orientation.
  • Vendor relationship and negotiating skills.
  • Business communication and project management skills.
  • Ability to communicate effectively with relevant areas of the business.
  • Knowledge of and experience with: Information systems, Unix/Linux, Windows AD, ERPs, LANS/WANS; Windows Server Environment, Microsoft SQL Server; Microsoft Exchange; Internet Information Services; Oracle; Web design, software development languages; backup systems
 

IP Planning Engineer

Job Title: IP  Planning Engineer
Department: Technical
Reporting Line:

Head, IP Planning

Location: Lagos, Nigeria
Responsibilities
 The IP Planning Engineer will be responsible for ensuring high availability in the Core of the Main One IP network through the implementation of appropriate IP based-services in partnership with technology partner companies.
  • Implement configuration of network routers and switches to meet specified high-availability requirement.
  • Provide IP/MPLS services’ implementation covering the installations, testing & handover of internal and external projects
  • Perform corrective maintenance for IP/MPLS network.
  • Generate standard project documentation including detailed test plan for highly complex networks
  • Ensure all third party application IP support contracts are active and functional.
  • Troubleshoot problems with network and security infrastructure, including routers, switches, firewalls, VPN, proxy servers and make corrective actions when necessary
  • Ensure Capacity utilization is monitored and growth is projected
  • Ensure IP resources are monitored and sparing is maintained
Contacts You will be required to work closely with the IP Operations team, as well as the Product Development and the rest of the Commercial team.
Qualifications, Skills  & Competencies:
  • Bachelors of Science in Computer Science or Electrical Engineering
  • Minimum of 2 years’ relevant experience required
  • Hands on experience configuring Cisco, Huawei and/or Juniper routers
  • Relevant certifications, preferably CCNA, CCNP and CCIP certifications.
  • Good knowledge of networking technologies - TCP/IP, BGP, DNS, VPNs, Firewalls, Proxy etc.
  • Good oral and written communication skills
  • Time management and personal effectiveness skills
  • Relationship management
  • Team work
Demand on the job
  • Ability and willingness to work long hours and meet tight deadlines;
  • Ability to work under minimal supervision
  • Reliability, rigour, team-spirit, service oriented and initiative in the execution of the assigned work

Manager, Internal Audit And Risk Management

Job Title: Manager, Internal Audit & Risk Management
Department: Office of the CEO
Reporting Line: Reporting directly to the Chief Executive Officer

Responsibilities:

The Head, Internal Audit and Risk Management is responsible for audit reviews of administrative, commercial, technical and management processes and systems to ensure alignment of activities with company goals, due management of risks and effective use of company resources. The Head, Internal Audit and Risk Management ensures the implementation of effective controls in all business processes, operations and systems, in order promote transparency and good corporate governance.

Other responsibilities include to;
•Provide independent and objective assurance on the management of risks throughout the organization.
•Report to the Audit Committee at the agreed intervals on Internal Audit assignments including planned reviews, investigations, risk advisory work and any other activity as required.
•Provide advice to management regarding the development of internal audit planning, processes, techniques and best practices in order to improve operational  efficiency of the internal audit function.
•Provide the business units, Management, Audit Committee and the Board with advisory services relating to internal and external risk exposure, good governance and best practices in Business Risk Management.
•Oversee and coordinate the preparation and execution of the internal audit plans/programs and ensure adherence to specified timelines and actions.
•Plan, design and implement a robust risk management process for the organization, ensuring there is a system in place to identify and analyze all major risks, on a regular basis.
•Oversee internal audits in Main One covering the independent and objective review of financial processes and controls as well as information systems in line with international internal audit standards.
•Approve and coordinate the conduct of investigations into suspected fraudulent/sharp practices across the organisation and recommend the appropriate line of action in response to findings.
•Express opinion on adequacy and effectiveness of existing and proposed internal controls to manage risks.
•Support business units through promotion of risk awareness, development of risk profiles, mitigation of risks and effective implementation of agreed action plan.
•Lead the company cost containment initiative and perform prepayment audit review for all company expenditures.
•Develop in conjunction with the Information Security Manager and CISO ISMS calendar guiding periodic audit of Information Security Management System.
•Lead Information Security Management System audit and provide management with reports of non-conformities together with Corrective Action Plans.
•Ensure management review of all ISMS audits as a catalyst for continual improvement.
•Perform other duties as assigned by the Chief Executive Officer.

Contacts:

You will be required to liaise and interface with other groups/departments/staff regarding management and work related issues on behalf of the CEO.You will be required to liaise and interface with other groups/departments/staff regarding management and work related issues on behalf of the CEO.

Qualification

•First degree in a relevant discipline preferably Finance/Accounting/Business Administration.
•Post graduate/relevant professional qualification (CPA, ACA, ACCA) will be an added advantage.
•Ten (10) to twelve (12) years’ work experience with at least four (4) years at senior management level.
•ISO 27001 Lead Auditor Certification

Competencies Required:

•Strong analytical and evaluation ability
•Strong oral and written communication skills
•Influencing and negotiation ability
•Strong planning and organizational skills
•Excellent presentation skills
•Excellent problem solving skills
•Excellent analytical skills
•Very good IT skills and ability to use audit related specialized software such as ACL & Visio

Demands on the Job: •Must be personable and able to relate very well with other people.
•Must be highly discreet and able to maintain confidentiality of information.
•Able to effectively prioritize tasks and juggle multiple assignments.
•Must be able to interact with senior/executive level personnel and other levels of personnel
•Must be able to demonstrate tact and diplomacy while making sure the function’s requirements are met
•Ability to gather, analyze and evaluate facts and to prepare and present concise oral and written reports

Transmission Implementation & 3rd level Support Manager

Job Title: Transmission Implementation & 3rd Level Support Manager
Department: Technical
Reporting Line: Head/CTO, Network Engineering

Responsibilities:

The Transmission Implementation & 3rd Level Support Manager will be responsible for complete fulfilment of MainOne transmission network and architectural contracts. Direct the implementation personnel on moderate or large projects, or a combination of several smaller projects requiring interdivisional coordination. Coordinates administrative matters, scheduling and unit operations. Participate in project proposals or other project development activities. Other duties as assigned include third- level support for the entire Transmission network comprising of Huawei OSN series, Dragon Wave HC & HC+, ECI & RAD ETX series equipment within and outside Nigeria. In addition, the Manager will be responsible for the following:

•Effective coordination of network faults handling.
•Coordinate the execution of RPRs (re-provision requests) on DragonWave HC+, Huawei OSN series (especially OSN3500, OSN500 & OSN8800) and ECI box (BG-20 & BG-30) platforms within the operational level agreement (OLA).
•Manage all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications.
•Directs the preparation of reports to evaluate network traffic loads and identification of future needs for additional hardware and/or software required to maintain efficient growth patterns and levels of satisfactory service.
•Prepares budget for operating unit.
•Reviews analysis of telecommunication system needs and establishes goals, objectives, priorities, and prepares appropriate budget documents.
•Direct effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity.
•Ensure that Main One’s global and metro fiber network documentation is always accurate and up to date.
•Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.
•Establishes network system standards and policies concerning connectivity, operation, and growth.
•Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.
•Directs a program for service and repair and inventory.
 

Contact: You will be required to work across all functions within the organization.
Qualification:

•A Bachelor’s Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering.
•Minimum of (8) eight years’ work experience with at least four (4) in transmission & distribution.
•A strong knowledge of microwave transmission and must have undergone key trainings in optical and wireless networks with focus on SDH/PDH/IP transmission standards/protocols.
•Must have ability to deal effectively with a wide variety of industry, government and public contracts on project-related matters.
•In-depth knowledge of IP and IP related Technology and protocols such as BGP, MPLS, and DNS etc.
•Strong knowledge of the Nigerian telecommunication market and/or experience working in a telecommunications environment.
•Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app.
•Independent complex work experience in network operations/planning/transmission and leadership ability at the managerial level.
•Ability to use E-Analyzer, SDH Analyzer and other signal testing tools/instrument and diverse bandwidth test apps.
•Knowledge of a vendor network management system.
•Ability to develop and implement a strategic plan for the acquisition, installation, and maintenance of a telecommunications system.
•Ability to establish effective working relationships with public officials, vendors, and other agency managers.

Other Competencies Required:

•Excellent written & verbal communication skills
•Time management skills
•Team work abilities
•Ability to work well under pressure
•Solid foundation in electronics theory
•Strong analytical and problem solving skills
•Demonstrated mastery of telecommunication industry standards, dimensioning transmission network element systems, ITU, and ANSI/ETSI etc.

Demands of the Job: •Ability and willingness to work long hours and meet tight deadlines;
•May be required to travel out of station

Pricing Analyst

Job Title: Pricing Analyst
Department: Finance
Reporting Line:

Business Planning Supervisor

Location: Lagos
Responsibilities:

This position requires the ability to analyse current pricing and costing methodologies to find areas of improvement and enhance company’s profitability. The Pricing analyst will also provide the organization with timely and accurate data, as well as analysis, on the company’s products and services market and performance, the competitive landscape, general industry and global trends and participate in strategic projects targeted at improving revenue, profitability, liquidity and growth. 

These responsibilities shall include;

• Provide pricing and margin analysis of products and services.
• Examine and assess contract commercials and attend to daily pricing requests.
• Support with the maintenance of the company’s Product Price Book and coordinate quarterly or other ad-hoc price reviews for the business product portfolio
• Support in the development and implementation of pricing strategies and policies appropriate to changing market conditions that would drive revenue growth and profitability.
• Assist with building price models for new products.
• Develop standard and bundled offer scenarios/business cases that are profitable.
• Provide analytical support for Product and Sales teams. 
• Provide support in modelling commercial customer profitability.
• Participate in cross functional projects requiring Pricing representation as they arise.
• Ability to understand detail/complex data and translate into actionable/understandable terms (analyse, summarize/interpret, and present results).
• Position will require the ability to research customer behaviour, pricing results and competitive data in support of results, pricing and strategy.
• Tax support: Computation, filing and any other ad hoc report.

Qualifications:

• 1-2 years’ experience preferably in an analytical/project management role in telecoms, finance or related environment.
• Bachelor’s Degree in Marketing, Statistics, Economics, Finance, Accounting, Business Admin, or similar fields with strong analytical and research skills.
• MBA or Accounting Professional qualification CIMA/ACCA is an added advantage.

 Competencies:

• Ability to identify, track and see issues through to resolution, relying on corporate savvy and influencing skills to accomplish
• Experience with business analysis required
• Ability to effectively manage multiple projects with minimal supervision
• Ability to work in a fast-paced environment with minimal supervision
• Team work
• Proficiency in MS Office product suite
• Strong oral and written communication and organisational skills

Sales Support Analyst– Cloud Services

Job Title: Sales Support Analyst– Cloud Services
Department: Commercial 
Reporting Line: Product Manager, Cloud Services 

Responsibilities:

The Sales Support Analyst’s primary responsibility is to work with Sales Managers to develop opportunities and establish new accounts for cloud services and to gain market share in their given territory.

Other responsibilities include:

• Grow the company’s sales and revenues for Cloud Services.
• Develop and grow a network of industry contacts, particularly the e-commerce industry to generate new business leads.
• Deliver sales presentations focused on Cloud solutions as may be required to high level decision makers. 
• Attend client meetings with Sales Managers as may be required for sales closure.
• Maintain and expand relationships with existing clients and potential clients.
• Achieve the Cloud sales targets. 
• Develop in-depth knowledge of competitive Cloud offerings in Nigeria and globally develop propositions to sell and further develop the MainOne brand

Supervisor:

To work directly under the supervision of the Product Manager.

Contact: You will be required to liaise on a day-to-day basis with the Cloud Technical Team; Sales Team, Service Delivery, Technical, Project Management, Marketing & Strategy, and various other groups / departments.
Competencies Required:

• Strong Knowledge of Cloud as a service delivery model
• Knowledge of IT and concepts such as virtualization
• Familiar with Cloud Models (IaaS, PaaS, SaaS)
• Demonstrated sales capacity 
• Analytical thinking to engage customers considering different business and operational models
• Relationship Management
• Proficiency in MS Office    
• Excellent written and verbal communications skills

Qualifications:

• Bachelor’s degree in any discipline preferably business management or related field
• Minimum 2-3years experience working with a sales/business development team

Demands of the Job:

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work with minimal supervision
• Travel may be required

Financial Accountant

Job Title: Financial Accountant
Department: Finance
Reporting Line:

FMC, MOCC MU

Location: Lagos
Responsibilities:

This involves overseeing all Accounts Payables and also ensuring all necessary postings and documentation are up to date.

FINANCIAL REPORTING  
• Amortization of prepaid expenses.
• Ensure all provision for expenses account are provided for before end of applicable month.  
• Ensure provision for expenses account is reconciled and actual invoices are posted against reversed provision.  
• Prepare Bank reconciliations on all bank accounts.
• Ensure reconciliations of all intercompany accounts in relation to other entities.
• Ensure Fixed Assets Schedule is updated monthly.
• Preparation of Vendor Statement of Account.
• Timely preparation of monthly schedule of Statutory VAT for payment.
• Timely posting of all transactions.
• Ensure WHT credit notes are posted to reflect accurate balances.
• Assist in the preparation of final accounts where required.

Supervision:

To work directly under the supervision of the FMC, MOCC MU.

 Competencies:

• Ability and willingness to work long hours and meet tight deadlines
• Ability to work under minimal supervision
• Manage time effectively  
• Ability to multi task
• Good organization
• Deals with confidential information
• Responds quickly and effectively to queries
• Good aptitude and accurate comprehension of designated assignment
• Must be organized  
• Ability to meet deadlines and multi-task  
• Timeliness and effective service delivery

Qualifications:

• B.Sc./HND in Finance or any related discipline.
• 3-5 years’ experience
• ACCA/ICAN required

Demands of the job:

• Attention to detail and accurate
• Working knowledge of any accounting application
• Well organized.  
• Cooperative and willing to assist others.  
• Able to deal with problems involving a few variables.
• Able to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.
• Able to work under minimal supervision
• Able to work at optimum speed

IP Operations Engineer

Job Title: IP Operations Engineer
Unit: IP Operations
Department: Technology
Reporting Line:

IP Operations Manager

Location: Lagos
Responsibilities: The IP Engineer will be responsible for designing, integrating and implementing IP based services on the Main One network. 
Other responsibilities include:
• Relevant professional/technical certifications.
• Primarily focus on all level 2 escalated issues from the GNOC for timely (<30mins) resolution with minimal supervision
• Strong experience configuring and troubleshooting Cisco routers and switches.
• L2 and L3 MPLS experience.
• Routing protocol troubleshooting experience (BGP, IS-IS,OSPF, EIGRP).
• IP multicast experience.
• Troubleshooting and resolving WAN/LAN connectivity issues.
• Monitoring of network elements and ensuring prompt repair and restoration of all faulty/down sites/links.
• Installation, configuration and maintenance of network equipment such as routers, switches and firewalls.
• Performing routine checks and maintenance on all network elements.
• Providing network solutions.
• Managing bandwidth of the IP backbone for optimal performance.
• Network administration and maintenance.
• Other assigned duties.
 
Supervision: To work directly under the supervision of IP Operation Supervisor
Contacts: You will be required to:
• Work closely with the NOC team.
• Undertake regular planning sessions with Senior IP Engineer/Head Network Planning & Implementation/ Head of Network Operations
 
Qualifications & Skils: Bachelors of Science in Computer Science or Electrical Engineering
Varying degrees of experience required from 2 – 3 years.
Proven capacity in designing and implementing complex, high. performance networks with multiple locations and applications, preferably service provider networks.
Hands on experience configuring Cisco and Juniper routers
Preferably CCNA and CCNP certifications.
Good knowledge of networking technologies - TCP/IP, BGP, DNS,
VPNs, Firewalls, proxy etc.
 
Competencies Required: • Good oral and written communication skills
• Time & self-management skills
• Relationship Management
• Team work
• Ability to work well under pressure
 
Demands on the job: Ability and willingness to work long hours and meet tight deadlines.
Ability to work under minimal supervision
10% travel/ or as required
 

Operations Support Manager

Job Title: Operations Support Manager
Department: Network Operations
Reporting Line: Operations Support Manager
Responsibilities:

The Operations Support Manager will be responsible for the network monitoring, surveillance and fault management support on the elements, components and processes of the Main One network. 

• Design, develop and manage the change control process, which should include creating and implementing change management methodology that will maximize the service availability and reduce cost in terms of re-works.
• Custodian of the group’s KPI measurement, tracking and reporting analysis.
• Manage the problem management process to ensure that all network incident categorized as problems, are monitored, tracked and resolved within stipulated timeframe.
• Ensure quality process development and process performance measurements in accordance with International Standards (ISO9001:2008, ISO27001:2013, PCI DSS, ITIL Service Management, eTOM etc.). 
• Facilitate systems and process requirements for the deployment and operation of an OSS/BSS Service fulfilment and Assurance programs for monitoring, controlling analyzing and managing the MainOne network for better efficiency.
• Introduce continuous initiatives to ensure complete adherence to all operational processes and procedures of the group
• Oversee the document management and control process.
• Provide regulatory, compliance and customer performance reporting.
• Support the operational spares management procedures and its effectiveness. 
• Maintain the operational routine maintenance dashboard and ensure fulfilment by both vendors and internal stakeholders.
• Manage SLAs between MainOne and service providers.
• Constantly review the operational processes and procedures whilst ensuring continuous process improvement plans and initiatives 
• Managing network problems- either with or without known root cause(s)-with both internal & external subject matter experts with the aim of preventing future problems, and subsequent incidents from happening, to reduce recurring incidents, and to curtail the impacts of incidents that cannot be completely eliminated.
• Responsible for daily custodian reconciliations and confirmations of network operation documents.
• Optimize operational productivity and monitor development of realistic and accurate forecasts.
• Reviews ALL routine-daily and/or weekly-reports within the operation unit to ensure integrity, proactively prevent failures, monitor accuracy of data analysis and control events leading to repeated outages.
 

Supervision: To work directly under the supervision of the Head, Network Operations
Contacts: Under the supervision of the Head, Network Operations, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.
Qualifications, Skills & Competencies:

• B.Sc Computer Engineering, Electrical or Electronics Engineering.
• Masters’ degree in Business, Engineering or Management.  
• Minimum of 8 years’ experience in ICT or Telecommunications industry with at least 4 years in Operations.
• One or more of the following certifications is an advantage: Six Sigma Green Belt & above, ITIL, PMP, BPM, CQPA.
• Technical & Professional proficiency 
• Research & writing skills 
• Analytical Thinking 
• Strategic Thinking 
• Problem Solving 
• Leadership &self- management skills 
• Team work 
• Proficiency in MS Office and MS Project 

Demands of the Job: • Ability and willingness to work round the clock when required, and meet tight deadlines.  
• Ability to work under minimal supervision, reliability, rigour, team-spirit, service oriented and initiative in the execution of the assigned work.
• Ability to travel within and out of the country at short notice.
• Good research skills.

Manager– Managed Services

Job Title: Manager– Managed Services 
Department: Technical 
Reporting Line:

Head Cloud & IP 

Location: Lagos, Nigeria
Responsibilities:

As Operations Manager you will be responsible for leading, managing and developing the Managed Services team and suite of solution offerings. The team will be responsible for providing pro - active first fix and post sales support to our Managed Service Customers.  
The ideal candidate will have previous operations management experience, a natural talent for getting the best out of teams and a sound understanding of the technologies we support Computer Hardware and Operating systems, Cloud technology, Network & systems security, Enterprise networking including IP VPN and MPLS.  

Other responsibilities include: 

• Design and deliver integrated solutions for Managed Service  customers in line with ITIL and/or industry best practice.
• Monitoring the effectiveness of the team against SLA/KPI‟s, driving through change as needed to deliver continual service improvement. 
• Ensure operational procedures and practices are well defined , documented and consistently applied.
• Instil a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues.
• Be capable of identifying and implementing change within the team to ensure it can take on new service offerings.  
• Contribute proactively to new service development.  
• Work closely with the Technical Sales to ensure new customers are on boarded with seamless handover / transition. 
• Ensure remote teams are skilled, trained and developed to enable them to deliver high quality service and support. 
• Manage and develop strategic partnerships with third party suppliers and other internal stakeholders.   
• Achieve consistent customer satisfaction ratings and respond appropriately to customer feedback on areas for improvement.   
• Drive a continual service improvement program based on a desire to become a world class managed service provider.
• Develop in-depth knowledge of competitive Managed services offerings in Nigeria and globally develop propositions to sell and further develop the MainOne brand.
 

Contacts: You will be required to liaise on a day-to-day basis with customers, the Technical Team; GNOC, Service Delivery, Technical Sales, Cloud team, Security team, IP Team, Project Management, and various other groups / departments.
 
Competencies Required: • Strong Knowledge of Managed Services, Managed Security, and Cloud as a service delivery model. 
• Good Knowledge of IT and concepts such as virtualization.
• Have excellent communication, influencing and customer management skills.
• Have solid technical understanding of Networking, security and Hosting  Technologies and solutions.
• Analytical thinking to engage customers considering different business and operational models.
• Relationship Management.
• Proficiency in MS Office.
• Excellent written and verbal communications skills.
• Familiar with Cloud Models (IaaS, PaaS, SaaS) , Also familiar with Connectivity, voice, video, security and general Network solution offerings.
 
Qualifications: • Bachelor’s degree in a Technical (Engineering or Sciences) discipline.  
• Minimum 7-10years experience working with managing various services. 
• Minimum of 5 years in supervisory/management position.
• ITIL, CCNA , CCNP , MCP
Demands on the job: • Ability and willingness to work long hours, take responsibility for delivery and meet tight deadlines.
• Ability to work with minimal supervision.
• Frequent Travel may be required.
 

Data Centre Services Manager

Job Title: Data Centre Services Manager 
Department: Technical
Unit: Data Centre 
Reporting Line: General Manager, MainData 
Responsibilities

The Data Centre Services Manager (DCSM) will coordinate all Data Centre Services to internal and external customers and shall be the single point of contact for all such services. The DCSM will formulate strategic plans and tactical measures to deliver DC services to the customers.

Key responsibilities include:

• Assumes ownership of the Data Centre space and liaise with the DCOM & Facilities Manager to ensure consistent customer experience. 
• Manage the Service Coordination team and liaising with Technical Sales, DC Product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer. 
• Manage the entire cycle of customer on-boarding process (from feasibilities studies to sign-off) and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding.
• Builds and sustains effective communications with all stakeholders and across functional teams to maximize the customer experience
• Coordinate Data Centre tours for potential customer and visitors or assigning such responsibilities as may be needed.
• Proactively identifies potential issues and drives solution to avoid customer impact and facilitate continuous improvements.
• Ongoing technical supports for activities involving Data Center supports services and Operations. 
• Ensure continuous improvement of Data Centre processes and procedures, such that they are highly effective and reflect industry best practice 
• Forecast staff needs, including coaching, motivating and developing team members. 
• Develops the Data Center Standard Service Procedures (SSP) including Service methodologies and processes.
• Be a highly effective peer, leader, and partner within the Information Services leadership team.
 

Supervision: • To work under the supervision of GM, MainData.
Contacts:

• DC operations Manager, Technical sales, DC Product Specialists, Facilities Engineers, NOC Engineers.  

Competencies Required:

• Experience working in IT/ Data Centre Operations including operational experience in Building Management or Data Center Information Management systems, common tools, methods, and techniques 
• Excellent IT/DC Operations Process Management Knowledge 
• Demonstrated experience with IT /DC Operations & Services management and Customer Management
• Demonstrated ability to develop and manage 24x7 Operations support teams and manage team to achieve stringent KPIs
• Proven ability to forecast and manage facilities IT infrastructure and services  
• Excellent verbal and written communications skills 
• Familiarity with Data Centre Standards and ISO 9001 and 27001 certifications 
• Experience from a matured colocation Data Center Operations environment is a requirement. 
• Good experience of Data Centre facilities such as UPS, HVAC, BMS, Access control and surveillance systems is a requirement. 
• Operational leadership experience and previous experience in co-location operations will be a significant advantage. 
 

Qualifications & Experience:

• A bachelor’s degree in Mechanical or Electrical Engineering or related field is required. ITIL V3 Certification and MBA will be an added advantage.
• 6-10 years of experience in Data Centre Business, 5 of which must be in data centre operations, preferably in an open access/colocation environment.
• Experience with data center subsystems – generators, UPS, cooling systems, fire suppression systems, access control systems, CCTV and other critical subsystems required to assure data center operations  

Demands of the Job • Ability and willingness to work even at odd hours when the work demands.