Main One

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

At MainOne, great ideas and thoughts find a way of becoming great products, services that turn to great customer experiences. We are perfectionists, idealists and pioneers of great products and services forever thinking of better.

We have corporate offices from Nigeria to Ghana to Portugal. International and home opportunities are available.

MainOne is a family. Join in and be a part of the change and the future that will bring about new ways the continent works and connects.

Account Manager


Job Title:Account Manager
The Accounts Manager’s primary responsibility is to retain and grow current accounts and  gaining new market share in their given territory.
Specifically, the Account Manager,  will:
  • Manage relationships of specific accounts as assigned and also grow the accounts to grow the company’s sales/revenues.
  • Use an existing network of industry contacts to generate new business leads.
  • Deliver sales presentations as may be required to high level decision makers. 
  • Attend client meetings as required for sales closure
  • Maintain and expandi relationships with existing clients and potential clients.
  • Serve as the primary customer contact for technical and business issues for those specific accounts
  • Achieving sales targets 
  • Ensure sales input into CRM is constantly updated.
  • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
  • Perform other tasks as may be required
  • Bachelor Degree in a relevant discipline.
  • Post graduate/relevant professional qualification will be an advantage.
  • Minimum 3-4years experience working with a sales/business development team
  • Technical & Professional proficiency
  • Strong Quantitative Skills
  • Research & writing skills
  • Problem Solving
  • Leadership 
  • Proficiency in MS Office
  • Excellent Communication Skills
  • Negotiating Skills
  • Analytical Thinking
  • Excellent Relationship Management
  • Proficiency in MS Office Productivity Tools
  • Experience in selling bandwidth capacity, Internet services products or telecommunications products
  • Positive ‘can do’ attitude and result-oriented.

Sales Manager (Lagos)

Job Title:Sales Manager
The Sales Manager, will be responsible for managing business relationships at a senior level with customers , to identify opportunities for growth and increased revenue for Main One as well as improve the customer experience. He will manage existing relationships with customers, understanding their business model and market to be able to assist in the development of strategies that will enable both Main One and the Customer to grow and succeed. 
Specifically, the Sales Manager,  will:
  • Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for Main One.
  • Build and maintain productive business relationships with these decision makers to understand the Customers’ strategic direction and explore opportunities for Main One to gain a larger share of the Customers’ wallets.
  • Lead, implement, and communicate the sales strategies   and coordinate the action plans.
  • Manage the execution of team sales plan to achieve sales targets as defined by Main One.
  • Be the primary contact person for accounts, planning and managing the overall business relationships between them and Main One.
  • Bring to bear own knowledge and experience of selling in the telecoms sector on the team, defining and implementing  developmental strategies that will support the growth of the team and generate increased revenue for the company.
  • Drive results through others, manage team performance, set clear expectations, and hold team accountable against business metrics.
  • Oversee efforts of the team on accounts by reviewing sales proposals and negotiating with clients.
  • Provide to the Line manager with the necessary sales reports, budgets, sales plan, and market analysis.
  • Co-ordinate with relevant technical teams such as Transmission and IP Engineering team to ensure timely delivery of services to the customer.
  • Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
  • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
  • Bachelor Degree in a relevant discipline.
  • Post graduate/relevant professional qualification will be an advantage.
  • At least ten (10) years’ relevant sales experience with at least four (4) years in supervisory role.
  • Extensive knowledge of the sector’s sales principles and practices, and an ability to coach others on them.
  • Understanding of local markets, customers and competition in order to target needs and drive sales.
  • Ability to grow the business, with proven success of client return on investment. 
  • Strong ability to uncover new revenue opportunities and create productive, long-term customer relationships.
  • Strategic self-starter with entrepreneurial drive and an ability to organize, prioritize, and clarify deliverables. 
  • Ability to make business and people decisions, while creating positive energy in the face of challenges. 
  • Strong problem solving skills and the ability to balance it with moving with speed to achieve results.
  • Technical & Professional proficiency
  • Excellent Communication Skills
  • Negotiating Skills
  • Analytical Thinking
  • Excellent Relationship Management
  • Proficiency in MS Office Productivity Tools
  • Experience in selling bandwidth capacity, Internet services products or telecommunications products
  • Positive ‘can do’ attitude and result-oriented.

Operations Support Analyst

Job Title: Operations Support Analyst
Department: Network Operations
Unit: Operations Support
Reporting Line: Operations Support Manager
  • Operations Support Analyst will drive operational process & policy definition, improvements, documentation, and compliance management for the technical department. Candidate will lead and coordinate across the business to understand, define, & document operational processes and will also aid in metrics definition, gathering, and analysis as it relates to process management.
  • Accountable for daily implementation, governance and reporting of the Problem Management process throughout the network and ensure efficiency and compliance of the process in order to minimize the impact and risk of reoccurrence into the network.
  • Ensure that standardized methods and procedures are used for efficient and prompt handling of all network changes in order to minimize the impact of change upon service quality and consequently identifies opportunities to improve the day-to-day operations of the organization.
  • Operations Support Analyst will be responsible for Incident and Change Management.
  • Maintain, track and ensure the operational spares management procedure and ensure the effectiveness of the controls and fulfilment of the procedure.
  • Oversee the existing operations reporting architecture, whilst identifying areas of operational improvements and facilitating the implementation of recommendations
  • Participate in systems and process tools validation (OSS/BSS) for Service assurance and fulfilment management as required to achieve SLAs & KPIs.
  • Facilitate workshops, seminars, meetings and lead discussions across functional teams, including upstream and third party partners to close up process gaps
  • Undertake in any other adhoc activity as assigned by the Operations Support Manager
Contacts Under the supervision of the Operations Support Manager, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management operations
Qualifications/Competencies Required
  • BSc. in Information Technology/Computer Science/Electrical & Electronics engineering. 
  • MSc or MBA will be added advantage
  • Minimum of 3 years’ work experience in a Telecommunication or ISP environment with good knowledge on network communication (SDH, OSP, IP, MW and networking protocols).
  • Very good working knowledge in Incident and Change Management
  • Good understanding and use of data reporting tools, ability to interpret trouble ticketing data and effectively present analysis with zero tolerance error. 
  • Ability to implement KPI dashboard, 3rd party SLA computation and other metric calculation for network operations reporting. And drive change management lifecycle, including chairing the CAB and effective coordination of change across multiple functions.
  • Ability to facilitate workshops, seminars, meeting and lead discussions across functional teams, including upstream and third party partners to close up action gaps.
  • Knowledge of process management framework (e.g ITIL, eTOM. Etc.) and ISO 9001 and ISO 27001 management systems.
  • Knowledge on Six sigma and project management methodologies.
Demands of the Job
  • Ability and willingness to work round the clock when required, and meet tight deadlines.
  • Ability to interpret Trouble Ticketing data and effectively present highly sophisticated analysis and findings.
  •  Good research skills
  •  Excellent communication skills

Manager, Internal Audit And Risk Management

Job Title: Manager, Internal Audit & Risk Management
Department: Office of the CEO
Reporting Line: Reporting directly to the Chief Executive Officer


The Head, Internal Audit and Risk Management is responsible for audit reviews of administrative, commercial, technical and management processes and systems to ensure alignment of activities with company goals, due management of risks and effective use of company resources. The Head, Internal Audit and Risk Management ensures the implementation of effective controls in all business processes, operations and systems, in order promote transparency and good corporate governance.

Other responsibilities include to;
•Provide independent and objective assurance on the management of risks throughout the organization.
•Report to the Audit Committee at the agreed intervals on Internal Audit assignments including planned reviews, investigations, risk advisory work and any other activity as required.
•Provide advice to management regarding the development of internal audit planning, processes, techniques and best practices in order to improve operational  efficiency of the internal audit function.
•Provide the business units, Management, Audit Committee and the Board with advisory services relating to internal and external risk exposure, good governance and best practices in Business Risk Management.
•Oversee and coordinate the preparation and execution of the internal audit plans/programs and ensure adherence to specified timelines and actions.
•Plan, design and implement a robust risk management process for the organization, ensuring there is a system in place to identify and analyze all major risks, on a regular basis.
•Oversee internal audits in Main One covering the independent and objective review of financial processes and controls as well as information systems in line with international internal audit standards.
•Approve and coordinate the conduct of investigations into suspected fraudulent/sharp practices across the organisation and recommend the appropriate line of action in response to findings.
•Express opinion on adequacy and effectiveness of existing and proposed internal controls to manage risks.
•Support business units through promotion of risk awareness, development of risk profiles, mitigation of risks and effective implementation of agreed action plan.
•Lead the company cost containment initiative and perform prepayment audit review for all company expenditures.
•Develop in conjunction with the Information Security Manager and CISO ISMS calendar guiding periodic audit of Information Security Management System.
•Lead Information Security Management System audit and provide management with reports of non-conformities together with Corrective Action Plans.
•Ensure management review of all ISMS audits as a catalyst for continual improvement.
•Perform other duties as assigned by the Chief Executive Officer.


You will be required to liaise and interface with other groups/departments/staff regarding management and work related issues on behalf of the CEO.You will be required to liaise and interface with other groups/departments/staff regarding management and work related issues on behalf of the CEO.


•First degree in a relevant discipline preferably Finance/Accounting/Business Administration.
•Post graduate/relevant professional qualification (CPA, ACA, ACCA) will be an added advantage.
•Ten (10) to twelve (12) years’ work experience with at least four (4) years at senior management level.
•ISO 27001 Lead Auditor Certification

Competencies Required:

•Strong analytical and evaluation ability
•Strong oral and written communication skills
•Influencing and negotiation ability
•Strong planning and organizational skills
•Excellent presentation skills
•Excellent problem solving skills
•Excellent analytical skills
•Very good IT skills and ability to use audit related specialized software such as ACL & Visio

Demands on the Job: •Must be personable and able to relate very well with other people.
•Must be highly discreet and able to maintain confidentiality of information.
•Able to effectively prioritize tasks and juggle multiple assignments.
•Must be able to interact with senior/executive level personnel and other levels of personnel
•Must be able to demonstrate tact and diplomacy while making sure the function’s requirements are met
•Ability to gather, analyze and evaluate facts and to prepare and present concise oral and written reports

IP Operations Engineer

Job Title: IP Operations Engineer
Unit: IP Operations
Department: Technology
Reporting Line:

IP Operations Manager

Location: Lagos
Responsibilities: The IP Engineer will be responsible for designing, integrating and implementing IP based services on the Main One network. 
Other responsibilities include:
• Relevant professional/technical certifications.
• Primarily focus on all level 2 escalated issues from the GNOC for timely (<30mins) resolution with minimal supervision
• Strong experience configuring and troubleshooting Cisco routers and switches.
• L2 and L3 MPLS experience.
• Routing protocol troubleshooting experience (BGP, IS-IS,OSPF, EIGRP).
• IP multicast experience.
• Troubleshooting and resolving WAN/LAN connectivity issues.
• Monitoring of network elements and ensuring prompt repair and restoration of all faulty/down sites/links.
• Installation, configuration and maintenance of network equipment such as routers, switches and firewalls.
• Performing routine checks and maintenance on all network elements.
• Providing network solutions.
• Managing bandwidth of the IP backbone for optimal performance.
• Network administration and maintenance.
• Other assigned duties.
Supervision: To work directly under the supervision of IP Operation Supervisor
Contacts: You will be required to:
• Work closely with the NOC team.
• Undertake regular planning sessions with Senior IP Engineer/Head Network Planning & Implementation/ Head of Network Operations
Qualifications & Skils: Bachelors of Science in Computer Science or Electrical Engineering
Varying degrees of experience required from 2 – 3 years.
Proven capacity in designing and implementing complex, high. performance networks with multiple locations and applications, preferably service provider networks.
Hands on experience configuring Cisco and Juniper routers
Preferably CCNA and CCNP certifications.
Good knowledge of networking technologies - TCP/IP, BGP, DNS,
VPNs, Firewalls, proxy etc.
Competencies Required: • Good oral and written communication skills
• Time & self-management skills
• Relationship Management
• Team work
• Ability to work well under pressure
Demands on the job: Ability and willingness to work long hours and meet tight deadlines.
Ability to work under minimal supervision
10% travel/ or as required

System Engineer (Storage & Virtualization)

Job Title: System Engineer (Storage & Virtualization)
Department: Technical
Reporting Line: Technical Support Manager


• Responsible for design, installation, setup, and administration of current and future storage systems in a 24x7x365 environment  
• Work with team members including infrastructure engineers, data base administrators, software development engineers and business liaisons to obtain     data and storage requirements and deliver solutions  
• Responsible for tape backup / archive storage configuration and maintenance in a SAN environment.  
• Capacity planning and implementation of SAN infrastructure  
• Performance monitoring, troubleshooting proactive support analysis  
• Manage and support Tape Library system in a SAN environment  
• Support VMware infrastructure.
• Use and support of data enterprise backup systems.
• Work with infrastructure owners to test and verify data archives.
• Schedule backup jobs based on documented procedures and schedules.  
• Develop refine backup procedures and policy.  
• Day-to-day proactive monitoring, including monitoring error logs, database and log space, user activity, and resource utilization.
• Creating scripts to automate database maintenance procedures and generate system reports.  
• Create scripts to automate system administration duties.
• Creating and implementing best practices guidelines and policies.
• Capacity planning of MainOne’s Server, Storage and Backup Servers.  
• Schedule backup jobs based on documented procedures and schedules.  
• Develop refine backup procedures and policy.

Qualification: • Minimum BSc. Degree in Computer Science or in a related discipline. 
• Minimum of 5 years’ experience in Storage and Backup Solutions 
• Certifications in VMware, EMC and other Virtualization/Storage/Back up Technology Required 
• Certification in MS SQL desired
Competencies: • Process driven, with strong analytical and planning skills. 
• Technical & Professional proficiency.
• Strong coaching and team leadership skills. 
• Very good problem solving skills.
• Excellent customer service orientation. 
• Vendor relationship and negotiating skills. 
• Business communication and project management skills. 
• Ability to communicate effectively with relevant areas of the business. 
• Knowledge of and experience with: Information systems, Unix/Linux, Windows AD, ERPs, LANS/WANS; Windows Server Environment, Microsoft SQL Server; Microsoft Exchange; Oracle; software development languages; backup systems.

GPON Support Engineer (OSP)

Job Title: GPON Support Engineer (OSP)
Department: OSP
Reporting Line:

OSP Manager

Location: Lagos State

To plan, design and implement the GPON/SME Project, ensure documentation, manage Network resources and activities in order to meet or exceed business unit goals while maintaining quality standards, controlling expenses, and following company and business unit directives and practices.

Specifically, the GPON Planning & Support Engineer’s responsibilities shall include:

• Detailed design of GPON passive network, viz. Fiber Aggregators, splitters and Fiber distribution, to deliver GPON services over the whole fiber network.
• Prepare Implementation schedule, Installation and Design documents for the project.  
• Issue Project reports that reflect the progress, status and any issues affecting the project.
• Carry out site inspection in coordination with System Integrators, contractors and consultants to ensure that the design has been precisely implemented at site during project execution.
• Preparation of Preliminary Acceptance Test (PAT) documents for the acceptance testing of new sites in the network region.
• Ensure proper documentation of all GPON deployments and modifications in the network. 
• Hand over GPON/SME OSP as built documentation to the operations team internally.
• Conduct & oversee last mile survey for GPON customer to produce survey reports & the bill of quantity (BoQ) to deliver the service.
• Supervise the troubleshooting of GPON/SME network and ensure that prescribed operational OLAs (e.g. MTTR) are met.


Qualifications, Skills  & Competencies:

• Minimum of 3 years’ relevant experience required in complex network project implementations. 
• Strong experience in designing, provisioning, documentation of OSP related Projects.
• Must be able to Support the design and engineering process by planning and preparing drawings for construction of new fiber routes.
• Expertise with GPON network installations and configurations, preferably using Commscope passive devices.

Demands of the job:

• Strong written and verbal skills.
• Strong customer service experience required 
• Availability to work overtime in times of emergency and specialized project deliveries. 
• Understand and manage the pressure of a 24x7 customer support environment

Project Engineer

Job Title: Project Engineer
Department: Technical 
Unit: Capital Projects 
Reporting Line:

Project Management Supervisor 

Location: Lagos, Nigeria

The Project Engineer will be responsible for Technical Project supervision and supports as may be assigned from time to time. Reporting to the Project Management Supervisor, he is required to have a strong CAD design skills in order to create and draft all required 2D/3D project designs and drawings as may be needed by the Capital Projects and Data Centre teams.  
Will be responsible for site supervision and work progress reports including performing quality checks and controls. Responsibilities will also include:

• Concept design and development of projects & infrastructure for the Capital Project Team or as may be required within the organization.  
• Supervision of Mechanical, Electrical and Civil Works Monitoring & reporting daily Mechanical and Electrical (M&E) work activities on site. 
• Keep track of installations & ensure alignment with approved scope and design drawings  
• Ensure quality of work, construction, terminations, piping, installation etc. with great attention to detail  
• Ensure quality of materials for conformance with approved specifications and regulations and supervising test of materials when required. 
• Ensure that all assigned work carried out complies with company design, safety, quality, environmental compliance and procedural standards
• Supervising assigned projects and conducting ATP (Acceptance Test Procedures) on equipment and projects.   
• Responsible for safe keeping and easy retrieval of printed project documents.
Any additional project supervision and tasks as assigned by the Head, Capital Projects.

Supervision: To work directly with the Project Management Supervisor.
Contacts: Other Project Engineers and PMs, Facilities Engineers, CLS and MDXi Engineers 
Qualifications: B.Sc. /B.Tech degree or HND preferably in Mechanical or Building Services Engineering.
Competencies Required: • Proficiency in AutoCAD, MS-Visio and any of the other 2d/3D design software is mandatory.  
• Proficiency with REVIT,  Photoshop and In-design CAD software, Sketch up, Word and Excel software and other design packages, programs and software. 
• Minimum of 4-6 years in Mechanical or Building Services /Facilities engineering with a track record of site supervision experience.  
• Project Experience including supervision of (Mechanical & Electrical) M&E works. 
• Ability to design, develop and engineer high quality models using 2D and 3D CAD software and tools. 
• Technical knowledge with an engineering background.
• Analytical Thinking and Problem Solving skills.
• Great attention to detail and high level of accuracy 
• Strong team work, communication and presentation skills.

Demands on the job: • Ability to meet tight deadlines and willingness to visit project sites and supervise works as may when required.

Solutions Architect – Cloud & Managed Services

Job Title: Solutions Architect – Cloud & Managed Services
Department: Technical Solutions
Reporting Line: Technical Sales Manager
Location: Lagos, Nigeria


• Provide technical and business consultative leadership throughout the technical life cycle of technical solutions. 
• Will be involved from pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in solutions architecture proposals. 
• The Solutions Architect will develop and articulate solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization. 
• Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers. 
• Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific needs. 
• Design service solutions for Manages Service customers in line with ITIL and/or industry best practice. 
• Proven business development experience and familiarity with cloud services markets.
• Demonstrate ability, determination and tenacity to move major initiatives forward and drive focus while consistently thinking of the bottom-line impact of the efforts.
• Contribute proactively to new service development.
• Manage and develop strategic partnerships with third party suppliers and other internal stakeholders for Cloud Aggregators or Managed Service Providers. 
• Ensure quality, up-to-date documentation exists for all service arrangements.

Communications and Work Relationships

The Solutions Architect report directly to the Technical Sales Manager. The Solutions Architect work closely with members of the Cloud team, Managed Services, Sales, Vendor Management, External Vendors, Project Management, Service delivery and members of other teams as required from time to time. 
The Solutions Architect has regular contact with a number of internal and external stakeholders, these include but are not limited to: 
• Sales Manager
• Project Manager
• Managed Services
• Cloud Team
• Service Delivery
• Legal
• Product Development
• Team members
• Customers
• Technical Operations (TX, IP, OSP, DC and GNOC)


• Bachelor’s Degree or equivalent in Information Communication Technology or E Engineering.
• Must have strong Windows/Linux/Unix skills. 
• Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position. 
• Experience with VMware products (vSphere, vCloud Director) 
• Cisco CCNA/CCDA 
• Minimum of 2 years of experience across the business development lifecycle (Business Development, Capture, Solution Architect, Pricing and Proposal Development).
• 3-4 years of experience in designing, architecture, and implementing enterprise applications and systems. 
• At least five (5-6) years industry experience.

Competencies Required:

• Experience with Cisco equipment essential. 
• Experience with Microsoft Azure Cloud Services. Certification in Azure or any formal training preferred 
• Thorough understanding of Cloud Computing and Virtualization. 
• Demonstrable experience with infrastructure (hypervisors, networking, storage, load balancers, firewalls, monitoring etc.) 
• Experience, knowledge and ability to solution service offering across all three tiers: 
            - Infrastructure (including outsourcing best practices, transition, and ITIL) 
            - Application Development and Maintenance  
            - System Integration and Management         
• Experience with Microsoft public, hybrid and private cloud will be an added advantage. 
• Knowledge of Radio/Microwave and terrestrial transmission systems. 
• Excellent communication, presentation and leadership skills. 
• Experience in migrating applications to the Cloud environments; reviewing and evaluating potential solutions for external/internal customers. 
• Experience in telecom architecture. 
• Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project. 
• Creative and innovative approach. 
• Proactive with a positive 'can do' approach. 
• Sound commercial business understanding and risk aware. 
• Set up and maintain a best practice library of company proposals and architectural designs proposed to customers with success and conversion rate indicators. 
• Team player / Ability to work independently / Ability to work without supervision.

Demands of the Job:

• Background in Telecom and/Cloud Environment. 
• Problem solving.
• Prioritising workload of self and others. 
• Written and verbal communications.
• Contract negotiation and influencing skills. 
• Relationship Management and Analytical Skills.