Main One

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

At MainOne, great ideas and thoughts find a way of becoming great products, services that turn to great customer experiences. We are perfectionists, idealists and pioneers of great products and services forever thinking of better.

We have corporate offices from Nigeria to Ghana to Portugal. International and home opportunities are available.

MainOne is a family. Join in and be a part of the change and the future that will bring about new ways the continent works and connects.

Account Manager

 

Job Title:Account Manager
Department:Sales
Location:Lagos
 
Responsibilities
The Accounts Manager’s primary responsibility is to retain and grow current accounts and  gaining new market share in their given territory.
 
Specifically, the Account Manager,  will:
  • Manage relationships of specific accounts as assigned and also grow the accounts to grow the company’s sales/revenues.
  • Use an existing network of industry contacts to generate new business leads.
  • Deliver sales presentations as may be required to high level decision makers. 
  • Attend client meetings as required for sales closure
  • Maintain and expandi relationships with existing clients and potential clients.
  • Serve as the primary customer contact for technical and business issues for those specific accounts
  • Achieving sales targets 
  • Ensure sales input into CRM is constantly updated.
  • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
  • Perform other tasks as may be required
Qualifications
  • Bachelor Degree in a relevant discipline.
  • Post graduate/relevant professional qualification will be an advantage.
  • Minimum 3-4years experience working with a sales/business development team
Competencies
  • Technical & Professional proficiency
  • Strong Quantitative Skills
  • Research & writing skills
  • Problem Solving
  • Leadership 
  • Proficiency in MS Office
  • Excellent Communication Skills
  • Negotiating Skills
  • Analytical Thinking
  • Excellent Relationship Management
  • Proficiency in MS Office Productivity Tools
  • Experience in selling bandwidth capacity, Internet services products or telecommunications products
  • Positive ‘can do’ attitude and result-oriented.
 

Sales Manager (Lagos) - Public Sector

Job Title:Sales Manager
Department:Sales
Location:Lagos
Responsibilities
The Sales Manager, will be responsible for managing business relationships at a senior level with customers , to identify opportunities for growth and increased revenue for Main One as well as improve the customer experience. He will manage existing relationships with customers, understanding their business model and market to be able to assist in the development of strategies that will enable both Main One and the Customer to grow and succeed. 
 
Specifically, the Sales Manager,  will:
  • Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for Main One.
  • Build and maintain productive business relationships with these decision makers to understand the Customers’ strategic direction and explore opportunities for Main One to gain a larger share of the Customers’ wallets.
  • Lead, implement, and communicate the sales strategies   and coordinate the action plans.
  • Manage the execution of team sales plan to achieve sales targets as defined by Main One.
  • Be the primary contact person for accounts, planning and managing the overall business relationships between them and Main One.
  • Bring to bear own knowledge and experience of selling in the telecoms sector on the team, defining and implementing  developmental strategies that will support the growth of the team and generate increased revenue for the company.
  • Drive results through others, manage team performance, set clear expectations, and hold team accountable against business metrics.
  • Oversee efforts of the team on accounts by reviewing sales proposals and negotiating with clients.
  • Provide to the Line manager with the necessary sales reports, budgets, sales plan, and market analysis.
  • Co-ordinate with relevant technical teams such as Transmission and IP Engineering team to ensure timely delivery of services to the customer.
  • Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
  • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
Qualifications:
  • Bachelor Degree in a relevant discipline.
  • Post graduate/relevant professional qualification will be an advantage.
  • At least ten (10) years’ relevant sales experience with at least four (4) years in supervisory role.
Competencies:
  • Extensive knowledge of the sector’s sales principles and practices, and an ability to coach others on them.
  • Understanding of local markets, customers and competition in order to target needs and drive sales.
  • Ability to grow the business, with proven success of client return on investment. 
  • Strong ability to uncover new revenue opportunities and create productive, long-term customer relationships.
  • Strategic self-starter with entrepreneurial drive and an ability to organize, prioritize, and clarify deliverables. 
  • Ability to make business and people decisions, while creating positive energy in the face of challenges. 
  • Strong problem solving skills and the ability to balance it with moving with speed to achieve results.
  • Technical & Professional proficiency
  • Excellent Communication Skills
  • Negotiating Skills
  • Analytical Thinking
  • Excellent Relationship Management
  • Proficiency in MS Office Productivity Tools
  • Experience in selling bandwidth capacity, Internet services products or telecommunications products
  • Positive ‘can do’ attitude and result-oriented.

Fleet Management Officer

Job Title:Fleet Management Officer
Department:Corporate Services & Development
Location:Lagos
Responsibilities

Fleet Management Officer will be responsible for the maintenance and repair of all company vehicles. He will maintain a record of all fleet details, including vehicle particulars/documents and maintenance records. He will Implement and maintain a preventive maintenance plan to guard against avoidable expenses on vehicle repairs and maintenance

Specifically, the Fleet Officer’s responsibilities shall include:
 
  • Maintain a register of all Company drivers and their assignments.
  • Maintain an inventory system through recording of all expenditures of each vehicle, fuel purchase, repairs, supplies, etc.
  • Perform daily inspections and preventive checks on vehicles such as car fluids, lubrications, safety inspections, tyres, C-Caution etc.
  • Monitor user department by analysis of vehicle utilization and evaluation.
  • Reviews periodic repair procedures to ensure completeness, accuracy and efficiency.
  • Assist in the development of Fleet Budget to include a review of past year expenses.
  • Checks all repair works performed in automobile workshop for completeness. This includes physical inspections and road tests before vehicle is returned back to user.
  • Ensure vehicles are maintained in a safe and roadworthy
    condition at all times.
  • Streamline and monitor fuel purchase system with assistance of Fuel Cards for all vehicles and drivers ensuring all purchases are in line with Company policies.
  • Monitor parking and security of all company vehicles.
  • Supervise and ensure vehicles are cleaned daily (interior and exterior)
  • Ensure that each vehicle has a vehicle Log book maintained by each driver.
  • Keep record of vehicle repair and routine service; ensure vehicle are serviced as at when due.
  • Ensure all Company vehicle papers, permits and insurance are valid at all times and are in compliance with local and state laws and regulation.
Qualifications:
  • A bachelor’s degree in relevant disciplines
  • Minimum of 3-5 years’ working experience in related roles
Competencies:
  • Proven experience in fleet and office administration;
  • Proven experience in delivering high level customer service in a fleet management environment;
  • Must be able to create preventative vehicle maintenance programs and evaluation schedules.
  • Good oral and written communication skills with the ability to communicate at all levels
  • Proficient in MS office particularly data entry, excel
  • Very good organizational and time management skills;
  • Excellent interpersonal skills and the ability to work within a team environment.

IT Application Developer

Job Title: IT Application Developer
Department: Information Technology
Reporting Line:

BI and Application Development Lead

Location: Lagos, Nigeria.
Responsibilities
The Application Developer will deploy and administer the companywide SharePoint Enterprise portal server in MainOne. The Developer shall also be responsible for developing software to meet the immediate needs of the business whenever it is cheaper and time effective to do so compared to buying and off the shelf software.
 
Other responsibilities include:
  • Automate business processes
  • Ensure the business maximize the use of SharePoint for application development and business collaboration.
  • Develop applications that may not be SharePoint dependent.
  • Develop mobile applications where necessary for business process automation.
  • Carry-out research and development.
  • Monitor SharePoint Server health and make necessary changes to ensure the server is always available.
  • Gather initial user requirements.
  • Design solution based on SharePoint Enterprise platform if possible.
  • Select a vendor in cases where is more economical to buy software.
  • Document all software solutions developed.
  • Manage the backend of the corporate website.
Supervision To work directly under the supervision of BI and Applications Lead.
Contacts Under the supervision of the Manager, you will be required to liaise and interface with other groups/departments within the company, as well as the external IT support organisations.
Qualifications, Skills  & Competencies:
  • Bachelors of Science in Computer Science or Equivalent
  • 1-3 years’ relevant post NYSC experience required
  • Knowledge of C#, PowerShell, Java and PHP programing language.
  • Knowledge of HTML, CSS and JavaScript.
  • Knowledge of MSSQL, MySQL, Drupal, SharePoint Server 2013, WordPress.
  • Object Oriented Design.
  • ITILv3
  • Knowledge of Shell scripting, Linux Ubuntu OS environment.
  • Software Development Skills in
  • Analytical Thinking
  • Problem Solving
  • Self-management skills
  • Team work
  • Customer Service
  • Proficiency in MS Office & Products
     
Demand on the job

Ability and willingness to work round the clock when required, and meet tight deadlines.

Product Support Analyst– Cloud Services

Job Title: Product Support Analyst– Cloud Services
Department: Commercial 
Reporting Line: Product Specialist, Cloud Services 

Responsibilities:

As a Product Support Analyst, He/She will work with Account Managers in developing new and existing cloud sales leads and account for Main One. He/She will Identify and engage local and international ISVs with the aim of bringing them to the Main One cloud platform. He/She will also assist the cloud team to achieve commercial revenue targets while ensuring that cloud services customers are satisfied with the service..

Other responsibilities include:

  •  Grow the company’s sales and revenues for Cloud Services. Customers.
  • Deliver sales presentations focused on Cloud solutions as may be required to high level decision makers.
  • Attend client meetings with Sales Managers as may be required for sales closure
  • Maintain and expand relationships with existing clients and potential clients.
  • Achieve the Cloud sales targets
  • Develop in-depth knowledge of competitive Cloud offerings in Nigeria and globally develop propositions to sell and further develop the MainOne brand
Supervisor:

To work directly under the supervision of the Product Sspecialist, Cloud Services

Contact: You will be required to liaise on a day-to-day basis with the Cloud Solutions Team; Sales Team, Service Delivery, Marketing and Communications Team amongst others.
Competencies Required:

 

  • Strong Knowledge of Cloud as a service delivery model
  • Some relevant technical training including Microsoft Certifications.
  • Knowledge of IT and concepts such as virtualization
  • Familiar with Cloud Models (IaaS, PaaS, SaaS)
  • Demonstrated sales capacity
  • Analytical thinking to engage customers considering different business and operational models Relationship Management
  • Proficiency in MS Office
  • Excellent written and verbal communications skills
Qualifications:

• Bachelor’s degree in any discipline preferably business management or related field
• Minimum 2-3years experience working with a sales/business development team

Demands of the Job:

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work with minimal supervision
• Travel may be required

Legal Services Officer

Job Title:  Legal Services Officer
Department: Legal & Regulatory Department
Reporting Line: Senior Manager, Legal & Regulatory

Responsibilities:

The Legal Officer will coordinate legal operations in Main One group across multiple jurisdictions. He/she shall be responsible for reviewing all commercial transactions, vendor and supplier contracts, compliance matters, company secretarial matters and risk matters.

  • Review and negotiate a wide variety of commercial legal agreements for the Company’s products and services, inclusive of master services agreements, sales agreements, service level agreement etc.
  • Review and negotiate legal agreements for the Company’s vendor and supplier transactions including purchase agreements, third party service agreements, interconnection agreements, professional service agreements etc.
  • Provide legal advice on corporate and commercial legal matters.
  • Provide internal advisory services to the business units and departments within the Company.
  • Supervise the compliance functions of the department inclusive of monitoring the registers and other records required to be maintained by the Company under the Companies and Allied Matters Act (CAMA); as well as identifying and ensuring compliance with statutory and contractual obligations.
  • Assist the Manager Legal & Company company secretarial functions including attending meetings of the Company, providing all necessary secretarial support services in respect of the meetings with the applicable rules and regulations, monitoring the rendering of all statutory returns and giving notification to the Corporate Affairs Commission as required under CAMA.
  • Manage the contract management process of the department including the keeping of contract records, contractual obligations and terms for the purpose of compliance, required filing and updates of contractual records.
  • Manage and liaise with external solicitors, update litigation lists and database, and provide regular updates.
  • Provide all such other administrative and other secretarial duties as directed by the Legal Counsel & Company Secretary.
Supervisor:

To work directly under the supervision of the Senior Manager, Legal & Regulatory Department 

Contact:

You will be required to liaise and interface with othergroups/departments as well as external financiers, financial institutions, vendors, regulatory bodies, customers etc.

Competencies Required:

  • Thorough understanding of general and specific Company and commercial law;
  • Experience in consumer-facing businesses, capacity sales business plus knowledge of telecom and/or support for sales clients preferred.
  • Exceptional judgment and strong initiative;
  • Strong inter-personal skills and a teamwork-oriented attitude.
  • Proven ability to effectively juggle competing priorities;
  • Candidate must be able to work under pressure with keen attention to detail;
  • Excellent organizational skills and possess the ability to interact effectively with other attorneys and staff, diverse in-house client groups, senior executives, opposing counsel and outside personnel;
  • Ability to interact effectively with business and technical clients in a fast-paced environment;
  • Excellent written and oral communication skills;
Qualifications:
  • Must have first degree (LLB. BL); LLM is an added advantage
  • 4- 6 years Post NYSC experience
Demands of the Job:
  • Ability and willingness to work long hours and meet tight deadlines;
  • Ability to work with minimum supervision;
  • Excellent team working ability to ensure smooth operation in the Legal Unit as a whole;
  • Constant awareness of sensitivity and confidentiality involved in the function;
  • Good research skills

DC Operations Manager

Job Title: Data Centre Operations Manager
Department: Technical - (Data Centre)
Reporting Line: General Manager, MainData
Location: Lagos, Nigeria

Responsibilities:

The Data Centre Operations Manager will be support staff and day to day computing facility operational requirements of Main One Data Centre. 
  
Other responsibilities shall include Operations and Managementof the 600 racks capacity Tier III co-location Data Center physical infrastructure and other related support functions but not limited to the following

  • Coordinate a team of engineers and technicians in the development, consolidation, support of the facility’s Data Center and remote computing facilities.  Responsibilities may also extend to support of networking infrastructure technologies, engineers, and associated services 
  • Leadership and support of a staff of supporting 24x7 computer operations. 
  • Conduct DC Tours for prospective customers 
  • Ensure Right technical solutions are designed for customers working with Technical Sales, Product 
  • Specialist, DCSC & DC Ops teams 
  • Work with DC service coordinators, Technical Sales, DC Operations team & DC Ops Specialist to ensure right technical solutions are designed for prospective customers 
  • Work with DC service Coordinators, Technical Sales, & DC Ops Specialist & DC Operations team to ensure smooth execution in customer onboarding  
  • Ensure detailed and realistic project implementation plans are developed for customer onboarding 
  • Planning and oversight for all physical infrastructure activities affecting the datacenter facility including power, cooling, security and fire systems. 
  • Ongoing technical and leadership support for activities involving Data Center  services 
  • Performance management and capacity planning  
  • Development of operational processes for smooth running of the Facilities and to the satisfaction of customers 
  • Ensuring continuous improvement of operations processes and procedures, such that they are highly effective and reflect industry best practice 
  • Mentoring of Operational and support staff and transfer of knowledge  
  • Communicate data center platform technology strategy to all levels of the organization including business and technical partners 
  • Perform resource planning, cost estimation, budget development and cost control 
  • Forecast staff needs, including coaching, motivating and developing team members 
  • Serve as the Data Center liaison with Applications teams and Management, Network, Operations/Engineering and Facilities groups 
  • Development and enhancement of Data Center Standard Operation Procedures (SOP) documentation and process, including emergency response, disaster recovery and physical security management 
  • Manage access to the data centers, ensuring appropriate access control lists are maintained at each facility and reporting to management about data center access. 
  • Responsible for notifying and coordinating projects directly affecting business users within the Data Centre 
  • Enforce strict Change Management policies regarding datacenter resources 
  • Assist in implementing service methodologies including but not limited to, incident management, problem management, change management, capacity management, etc. 
  • Be a highly effective peer, leader, and partner within the 
  • Information Services leadership team 
  • You will manage and ensure that all applicable security standards – including the PCI Data Security Standard 
  • (PCI DSS) are duly complied with for quality assurance. 
Contacts

Other Project engineers, OSP Engineers, Technical Project Co-ordinator, Facilities engineers, NOC Engineers

Qualifications:
  • A bachelor’s degree in Engineering, Computer Science or related field is required           
  • ITIL V3 Certification will be an added advantage 
  • 5-10 years’ experience in Data Centre Business, 5 years of which must be in data Centre operations, in an open access/colocation environment   
Competencies Required:
  • Excellent IT Operations Process Management Knowledge
  • Demonstrated experience with IT Operations related project implementation and management
  • Demonstrated ability to develop and manage 24x7 Operations support teams 
  • Experience working in IT Operations including operational experience Experience working in IT Operations including operational experience in Voice and Data Networking, common tools, methods, and techniques
  • Proven ability to forecast and manage facilities IT infrastructure capital and operating expense budgets
  • Excellent verbal and written communications skills
  • Knowledge of ISO 9001 and 27001
  • Solid understanding  of LAN/WAN connectivity methodologies and structured cabling
  • Experience with mature datacenter provisioning processes and an effective peer leader in the Information Services Team.
  • Operational leadership experience and technical knowledge IP will be a significant advantage.
  • Previous experience in co-location operations will be a significant advantage.
Demands of the Job:

Ability and willingness to work even at odd hours when the work demands it

Cloud Applications Specialist.

Job Title: Cloud Applications Specialist
Department: Technical
Reporting Line: Cloud Solutions  Manager
Location: Lagos, Nigeria

Responsibilities:

The Cloud Applications Specialist will be responsible for the design and development of distributed software modules that integrate with and support the cloud service offering. 

The specific responsibilities shall include :

  • Working with the Cloud Services team to ensure that cloud development and implementation projects are delivered on time, within scope and according to defined quality specifications.
  • Complying with internal processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
  • Design and development of cloud ready applications and hybrid cloud strategies for existing customers that leverage the public cloud e.g Azure
Communications and Work Relationships

The successful candidate will be required to work closely with the:

  • Technical team (IP ,Operations Support, Technical Sales)
  • Information Technology (IT) team
  • Service Delivery team
  • Sales team
Qualification:
  • Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
  • ITIL, Prince2/PMP certifications are strongly desired.
  • Minimum of 5 years’ experience in a virtualization environment. 
Competencies Required:
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage
  • Minimum 4 years’ experience - architecture and deploying of Web Services on SOA platform
  • Expert user of Shell, VBScript, PHP, Python, Java
  • Experienced with software development methodologies
  • Track record of successful project delivery.
  • Must have Windows/Linux/Unix skills. 
  • Four years or more of IT Service Management, data centre, server, and storage management, virtualization, networking, systems management, and project management are recommended.
  • Strong Cloud experience skills (AWS or Azure)
    Good understanding of Windows Server and Active directory.
  • Powershell scripting experience will be an added advantage.
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • Excellent customer engagement skills
  • Innovation skills
  • Excellent oral and written communication skills

.

Demands of the Job:
  • Ability to work long hours and meet tight deadlines.
  • Ability to work with minimal supervision.

Cloud Network Engineer

Job Title: Cloud Network Engineer
Department: Technical
Reporting Line: Cloud Operations  Manager
Location: Lagos, Nigeria

Responsibilities:

  • Handle end to end integration/operations/Support of L2/L3/IPsec services  on the cloud platform
  • Provide network deployment, configuration, support and upgrades of Firewalls, Load balancers, WAN accelerators, Switches, Routers as well VPN services.
  • Documentation of networking procedures, design documentation, Performance and Reporting as well as operational procedures.
  • Provide second level support for cloud customer complaints especially for network infrastructure related problems
  • Support ticket / queue management
  • Provide support to Manage IP address’ and scopes as well as DNS records
  • Perform software, hardware and network maintenance and configuration changes as required.
  • Identify, recommend and implement potential improvements to service efficiency.
  • Driver move major initiatives forward while consistently thinking of the bottom-line impact of the efforts.
  • Ensure quality, up-to-date documentation exists for all service arrangements
Communications and Work Relationships

The Cloud Network Engineer will report directly to the Cloud Operations Manager. And will work closely with members of the Cloud team, Managed Services, GNOC, Technical Sales, Project Management, Service delivery and members of other teams as required from time to time. 

Qualification:
  • Bachelor’s Degree or equivalent in Information Communication Technology or Engineering
  • Network/Security Certifications (CCNA,CCNP,FCNA,FCNP) is strongly desired
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • At least five years industry experience  in a networking/virtualized environment
Competencies Required:
  • Thorough understanding of network protocols: TCP/IP, OSPF, SIP, MPLS/EVPL, BGP, RIP e.t.c.
  • Experience with software defined networks ( Microsoft HNV, VMware NSX, Cisco ACI )
  • Must have strong Network Virtualization/Networking/Network Security skills
  • Extensive knowledge of both layer 3 and layer 7 Firewalls and IDS/IPS particularly with Fortinet/Cisco
  • Strong Routing and Switching skills and experience
  • Proficiency with Network load balancing appliances particularly with F5 /Kemp devices
  • Experience with IPSEC/SSL VPN setup and support strongly desired
  • Ability to communicate effectively emphasizing written, oral and presentation skills.
  • Strong interpersonal skills
  • Familiarity with ITIL processes would be an advantage
  • Understanding of Cloud Computing and Virtualization.
  • Experience with Windows/Linux/Unix is considered a plus.
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage.

.

Demands of the Job:
  • Problem solving ability
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing ability
  • Troubleshooting ability

Cloud Operations Specialist

Job Title: Cloud Operations Specialist
Department: Technical
Reporting Line: Cloud Operations  Manager
Location: Lagos, Nigeria

Responsibilities:

  • Will be responsible for day to day operations and support of the cloud infrastructure and solutions particularly Microsoft Windows System Center Suite of Solutions.
  • Provide configuration, support and upgrades of cloud infrastructure   (Storage, Servers and Network).
  • Working with customers to resolve issues.
  • Monitoring and ensuring maximum uptime on existing hardware/networks.
  • Ensuring the proper deployment of new Cloud hardware, including servers, switches and storage arrays.
  • Managing and containing business risk as it pertains to the Cloud infrastructure.
  • Providing timely and effective responses and updates to work tickets and other requests.
  • Documentation in the form of basic how to documents, design documentation, performance reporting as well as operational procedures.
  • Performance monitoring and tuning the environment to achieve high performance
  • Handle escalations in a high pressure environment
  • Support capacity and growth of the cloud environment.
  • Support ticket / queue management.
  • Performing software, hardware and network maintenance and configuration changes as required.
  • Identifying, recommending and implementing potential improvements to service efficiency.
  • Drive major initiatives forward while consistently thinking of the bottom-line impact of the efforts.
  • Contribute proactively to new service development. 
  • Ensure quality, up-to-date documentation exists for all service arrangements
Communications and Work Relationships

The Cloud Operations Specialist will report directly to the Cloud Operations Manager. And will also work closely with members of the Cloud team, Managed Services, Technical Sales, Project Management, Service delivery and other teams as required from time to time

Qualification:
  • Bachelor’s Degree or equivalent in Information Communication Technology or Engineering
  • Microsoft Certifications (MCSE,CCNA,CCNP,VCP,FCNA,FCNP) are strongly desired
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • At least five years industry experience
Competencies Required:
  • Hands on implementation, maintaining, and troubleshooting of complex virtualized environments
  • Thorough understanding of virtualization/cloud technologies & Architectures(Microsoft, VMware)
  • Experience with Microsoft system center (VMM,SCOM,DPM e.t.c) Windows Azure Pack
  • Linux/Windows server system Administration
  • Operations programing experience in Shell (Bash, KSH),
  • Experience with managing modern X86 blade/rack mount servers
  • Experience with managing and administering storage arrays
  • Experience managing  and configuring network devices
  • Experience with configuration management tools
  • Experience  administering  a 24×7 high-availability production environment
  • Experience with relational database technologies such as Oracle/ Mysql/Microsoft SQL
  • Understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques
  • Strong familiarity with security as it applies to software, system and network engineering
  • A strong desire to troubleshoot problems and then distill processes into procedures, including documentation for both knowledge sharing and training of new employees
  • Ability to communicate effectively emphasizing written and oral presentation skills.
  • Ability to document both process and procedure as well as existing and new infrastructure.
  • Strong interpersonal and communication skills and comfortable in global working environment.
  • Good at building and cultivating team work.
  • Familiarity with ITIL processes would be an advantage
  • Understanding of Cloud Computing and Virtualization.
  • Experience with Windows/Linux/Unix is considered a plus.
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage

.

Demands of the Job:
  • Problem solving ability
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing ability
  • Troubleshooting ability

Cloud Solutions Architect

Job Title: Cloud Solutions Architect
Department: Technical
Reporting Line: Cloud Solutions  Manager
Location: Lagos, Nigeria

Responsibilities:

The Cloud Solutions Architect will provide technical and business consultative leadership throughout the technical life cycle of cloud solutions. He/she will be involved from pre-sales cloud solution formulation through system deployment; including bid preparation and customer interface resulting in cloud solutions architecture proposals. The Cloud Solutions Architect will develop and articulate cloud solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization.

The Cloud Solutions Architect will design cloud solutions for Managed Service customers in line with ITIL and/or industry best practice. He/she will manage and develop strategic partnerships with third party suppliers and other internal stakeholders for Cloud Aggregators or Managed Service Providers.

The specific responsibilities shall include :

  • Provide technical and business consultative leadership throughout the technical life cycle of cloud solutions.
  • Will be involved from pre-sales cloud solution formulation through system deployment; as well as bid preparation and customer interface resulting in cloud solutions architecture proposals.
  • Develop and articulate cloud solutions based on customers’ strategic business/technical requirements ascertained from working with multiple business units across the customers’ organization.
  • Design cloud solutions for Managed Service customers in line with ITIL and/or industry best practice.
  • Drive major cloud initiatives with a focus on the bottom line impact.
  • Manage and develop strategic partnerships with third party suppliers and internal stakeholders for Cloud Aggregators or Managed Service Providers.
  • Ensure quality, up to date documentation are maintained for all cloud service arrangements.
  • Coordinate with the sales team in formulating and building up proposals, including making technical demos and presentations to customers.
Communications and Work Relationships

The successful candidate will be required to work closely with the:

  • Technical team (IP ,Operations Support, Technical Sales)
  • Information Technology (IT) team
  • Service Delivery team
  • Sales team
Qualification:
  • BSc. in Computer Science, Information Technology or related technical degree.
  • Minimum 5 years of experience architecting cloud solutions.
  • Minimum of 5 years’ experience in a virtualization environment
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • Experience with VMware products (vSphere, vCloud Director) 
  • ITIL, Prince2/PMP certifications are strongly desired.
  • Cisco CCNA/CCDA and experience using Cisco equipment essential.
  • Minimum of 2 years of experience across the business development lifecycle (Business Development, Capture, Solution Architect, Pricing and Proposal Development) 
  • 3-4 years of experience in designing, architecture, and implementing enterprise applications and systems.
  • At least five (5-6) years industry experience
  • Experience with Microsoft Azure Cloud Services. Certification in Azure or any formal training preferred
  • Thorough understanding of Cloud Computing and Virtualization.
  • Demonstrable experience with infrastructure (hypervisors, networking, storage, load balancers, firewalls, monitoring etc.)
  •  Experience, knowledge and ability to cloud solution service offering across all three tiers: 
    - Infrastructure (including outsourcing best practices, transition, and ITIL) 
    -   Application Development and Maintenance
  • -   System Integration and Management
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage
  • Knowledge of Radio/Microwave and terrestrial transmission systems.
Competencies Required:
  • Holistic understanding of internet and hosting from the network layer up through the application layer
  • Outstanding understanding of available cloud technologies
  • Demonstrated ability to conduct technical studies and evaluations of business requirements – and successful implementations of recommended solutions
  • Familiar with application design best practices
  • Experience with Security devices (Firewalls e.t.c.)
  • Experience of Network configuration
  • Must have strong Windows/Linux/Unix skills.
  • Experience in migrating applications to the Cloud environments; reviewing and evaluating potential solutions for external/internal customers.
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Proactive with a positive 'can do' approach.
  • Sound commercial business understanding and risk awareness.
  • Excellent presentation and leadership skills 
  • Excellent interpersonal, oral and written communication skills

.

Demands of the Job:
  • Ability to work long hours and meet tight deadlines.
  • Ability to work with minimal supervision.

Solutions Architect - Lagos

Job Title: Solutions Architect - Lagos
Department: Technical 
Reporting Line: Lead, FSI, Non-Core & Managed Network Services
Location: Lagos

Responsibilities:

  • Provide technical and business consultative leadership throughout the technical life cycle of technical solutions.
  • Will be involved from pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in solutions architecture proposals.
  • The Solutions Architect will develop and articulate solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization.
  • Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.
  • Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific needs.
  • Design service solutions for Manages Network Service customers in line with ITIL and/or industry best practice
  • Proven business development experience and familiarity with SME markets
  • Demonstrate ability, determination and tenacity to move major initiatives forward and drive focus while consistently thinking of the bottom-line impact of the efforts
  • Contribute proactively to new service development.
  • Manage and develop strategic partnerships with third party suppliers and other internal stakeholders for Managed Network Services.
  • Ensure quality, up-to-date documentation exists for all service arrangements
Supervisor:

To work directly under the supervision  of the Lead, FSI, Non-Core & Managed Network Services

Contact:

The Solutions Architect report directly to the Technical Sales Manager. The Solutions Architect work closely with members of the Managed Network Service Team, Sales, Vendor Management, External Vendors, Project Management, Service delivery and members of other teams as required from time to time.

The Solutions Architect has regular contact with a number of internal and external stakeholders, these include but are not limited to:

  • Abuja Sales Managers
  • Project Manager
  • Managed Services
  • Service Delivery
  • Legal
  • CTO
  • Product Development
  • Team members
  • Customers
  • Technical Operations (TX, IP, OSP, DC and GNOC)
Competencies Required:
  • Experience with Cisco equipment essential. In-depth level knowledge of networking technologies including but not  limited to: TCP/IP (e.g. interpreting a packet trace file), WAN technologies,
  • VPN (Layer 2 & 3) , QoS, firewalls, routers, switches, DNS, Metro Ethernet, SDH, EoSDH, DWDM, VOIP and Data Centre Designs
  • Experience in designing and deploying standardized Voip technologies; SIP and H.323
  • In-Depth knowledge of Radio/Microwave and terrestrial transmission systems.
  • Experience in telecom architecture.
  • Experience in WLAN technologies (Controllers, WAPs, and 802.11 fundamentals)
  • Familiarity with 802.11g/n/ac/ax standards
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Proactive with a positive 'can do' approach.
  • Sound commercial business understanding and risk aware
  • Knowledge of Radio/Microwave and terrestrial transmission systems.
  • Excellent communication, presentation and leadership skills
  • Experience in telecom architecture.
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Proactive with a positive 'can do' approach.
  • Sound commercial business understanding and risk aware.
  • Set up and maintain a best practice library of company proposals and architectural designs proposed to customers with success and conversion rate indicators.
  • Team player / Ability to work independently / Ability to work without supervision
Qualifications:
  • Bachelor’s Degree or equivalent in Information Communication Technology or E Engineering
  • Cisco CCNA/CCDA/CCIP/CCNP/CCDP/CWNA
  • Certifications in Cloud Technologies is considered a plus for this position.
  • At least two (3) years of experience in proposal development, designing architecture, and implementing enterprise applications and systems.
  • At least five (5) years industry experience
Demands of the Job:
  • Strong background in solution design with focus on IP/MPLS/WLAN/IPLC/VOIP/Metro Ethernet/Data Centre Collocation/Cloud technologies
  • Background in Telecom and/or satellite industry.
  • Problem solving
  • Prioritising workload of self and others
  • Written and verbal communications
  • Contract negotiation and influencing skills.
  • Relationship Management and Analytical Skills

Solutions Architect - Abuja

Job Title: Solutions Architect - Abuja
Department: Technical 
Reporting Line: Lead: Regional, Education, Public sector and Oil & Gas
Location: Abuja

Responsibilities:

  • Provide technical and business consultative leadership throughout the technical life cycle of technical solutions.
  • Will be involved from pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in solutions architecture proposals for opportunities in Abuja region.
  • The Solutions Architect will develop and articulate solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization.
  • Develop and propose solutions.
  • The Solutions Architect will prepare the technical solutions architectural and implementation design documents for all MainOne Product offering ( IP/MPLS, IPLC, Wireless Networks, Data Centre Collocation & Disaster Recovery, Carrier Metro Ethernet and Voice)
  • The Solutions Architect will work closely with the PMO to define project deliverables and schedules and help to identify and leverage resources in order to satisfy the technical needs and objectives of the implementation.
  • Assess solutions for their commercial merits and provide appropriate recommendations.
  • The Solutions Architect will maintain awareness of existing or potential customer software/hardware situations and proactively alert the project management, engineering, and customer facing groups of potential problems based upon strong working knowledge of software/hardware compatibility within the customer's environment.
  • The Solutions Architect will stay current on technical specifications for hardware/software requirements of industry products through professional associations, trade journals, networking, and associated training and seminars.
  • Convey customer feedback including feature requests and product issues to Product Management and Development teams.
  • Coordinate with Abuja sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.
  • Maintain and continually update technical understanding of products and providing advice to other team members where necessary.
  • Provide technical input & support to Abuja sales team as part of the sales process.
  • Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific needs.
Supervisor:

To work directly under the supervision of the Lead: Regional, Education, Public sector and Oil & Gas

Contact:

The Solutions Architect will report directly to the Team Lead. The Solutions Architect work closely with members of Abuja Sales, Vendor Management, External Vendors, Project Management, Service delivery and members of other teams as required from time to time.

The Solutions Architect has regular contact with a number of internal and external stakeholders, these include but are not limited to:

  • Abuja Sales Managers
  • Project Manager
  • Service Delivery
  • Legal
  • CTO
  • Product Development
  • Team members
  • Customers
  • Technical Operations (TX, IP, OSP, DC and GNOC)
Competencies Required:
  • experience with Cisco equipment essential.
  • In-depth level knowledge of networking technologies including but not limited to: TCP/IP (e.g. interpreting a packet trace file), WAN technologies,
  • VPN(Layer 2 & 3) , QoS, firewalls, WLAN, routers, switches, DNS, Metro Ethernet, SDH, EoSDH, DWDM, VOIP and Data Centre Designs
  • Experience in designing and deploying standardized Voip technologies; SIP and H.323
  • In-Depth knowledge of Radio/Microwave and terrestrial transmission systems.
  • Experience in telecom architecture.
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Proactive with a positive 'can do' approach
  • Sound commercial business understanding and risk aware.
  • Set up and maintain a best practice library of company proposals and architectural designs proposed to customers with success and conversion rate indicators.
  • Team player / Ability to work independently / Ability to work without supervision
Qualifications:
  • Bachelor’s Degree or equivalent in Information Communication Technology or E Engineering.
  • Cisco CCNA/CCDA/CWNA/CCIP/CCNP/CCDP
  • At least five (5) years industry experience
  • At least five (2) years’ experience in a Solutions Architect role.
Demands of the Job:
  • Strong background in solution design with focus on IP/MPLS/IPLC/Wireless/VOIP/Metro Ethernet/Data Centre Collocation/Cloud technologies.
  • Background in Telecom and/or satellite industry.
  • Problem solving
  • Prioritising workload of self and others
  • Written and verbal communications
  • Contract negotiation and influencing skills.
  • Relationship Management and Analytical Skills

Admin Officer - Facility Management

Job Title: Admin Officer - Facility Management
Department: Corporate Services & Development
Reporting Line:

Head, Support Services

Location: Lagos, Nigeria
Responsibilities

The Facility management Officer will be responsible for monitoring the daily security, maintenance and services of work facilities to ensure that they meet the needs of the organisation and its employees, operational functions, and providing administrative support for the Support Services team in the day to day functions of the department.

Other responsibilities include:
  • Manages all the services provided by the Unit:
  • Manage all office locations maintenance request
  • Plan and supervise new office location setup
  • Allocate and manage workstations for all office locations
  • Manage all office location physical Security Services
  • Handle first level negotiations with facility maintenance vendors, and ensure timely payment
  • Manage all office locations HSE and Security regulatory requirement
  • Office service assistants management
  • Manage Lease schedule for offices and flats
  • Raise facility related office purchases and obtain approval
  • Other duties of a related nature that may be assigned from time to time
Supervision To work directly with Head, Support Services.
Contacts

Under the supervision of the Head, Support Services, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.

Qualifications, Skills  & Competencies:
  • HND/B.Sc. in any relevant discipline
  • 2-4 yrs. of relevant experience.
  • Problem Solving
  • Experience in managing other Admin functions – HSE, Fleet Management, Procurement etc. will be an advantage.
  • Negotiating and Interpersonal skills
  • Time & self-management skills
  • Relationship Management
  • Team work
  • Proficiency in MS Office
Demand on the job
  • Ability and willingness to work round the clock when required, and meet tight deadlines.

IPNOC Supervisor

Job Title: IPNOC Supervisor
Department: Technical
Unit: Network Opertions.
Reporting Line:

Manager Network Operations

Responsibilities:

The IPNOC Supervisor will supervise and be responsible for the first line network monitoring, surveillance and fault management support on the elements and components of the Main One network, using various network management and trouble ticketing systems. Specifically, the IPNOC Supervisor’ responsibility includes

  • Supervise monitoring of Main One’s network providing specific update, status and performance of all network components, capacity services etc.
  • Handle escalated trouble calls and work closely with engineering, NOC, and customer engineers to resolve service issues 
  • Troubleshoot network architecture, design and implementation hardware and software to ensure overall network performance 
  • Will ensure Identification and provision of at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
  • Will supervise maintenance of and ensure full compliance with all Main One’s NOC processes and procedures.
  • Ensure that all escalated IP related tickets are resolved within agreed timelines and handled professionally 
  • Provide adequate support and requisite input to IP planning and technical sales teams 
  • Will oversee proper technical documentation of all network events throughout normal/shift cycle or operations.
  • Will supervise network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures. 
  • Will oversee and ensure daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.
  • Implement change requests as per business needs on network equipment like routers switches, firewalls etc
  • Ensure all applications for monitoring the IPNGN network are up to date and functional.
  • Ensure all customer SLAs are met.
Contact : you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project
Competencies Required:
  • Strong experience configuring and troubleshooting Cisco routers and switches 
  • Cisco IOS/IOS XR experience will be an added advantage 
  • Familiarity with TAC case management and escalation process 
  • Strong understanding of a process driven environment 
  • BGP, MPLS, L2VPN and L3VPN experience 
  • Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP) 
  • IP multicast experienc
  • Good communication skills.   
  • Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
  • Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
  • Capable of multi-tasking, good time management and prioritization of workload.
  • Strong analytical skills and able to collate and interpret data from various sources.
  • Actively encourage strong working relationships with other teams.
  • Good technical documentation skills
  • Very good understanding of Main One’s products and processes
  • Eager and quick to learn
Qualifications:
  • Minimum HND/BSc. Degree in Computer Science or in a related discipline.
  • 5-8 years’ experience.
  • CCNP , CCIP, CCSP certification or equivalent experience 
  • CCIE Certified - will be an added advantage.
Demands of the Job:
  • Able to work well within a busy team and handle a wide range of issues.
  • Ability to assess and priorities faults and respond or escalate accordingly.
  • Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
  • Actively seeks ways of improving existing systems and processes.
  • Can do’ attitude. 
  • Ability and willingness to work round the clock when required, and meet tight deadlines
  • Ability to travel within and out of the country at short notice.
  • Good research skills

Finance Officer -Billings & Receivables

Job Title: Finance Officer - Billings and Receivables
Department: Finance
Reporting Line:

Reports to the Finance Manager,MDXI, MOCC Ng

Location: Lagos, Nigeria
Responsibilities

This involves overseeing all accounts receivable including gathering all necessary billing documents

INVOICING/BILLING

  • Ensuring that customers are billed for all services provided
  • Ensure invoices are raised according to specified contract terms and service orders
  • Ensure invoices are signed and delivered as at when due and acknowledged copies filed appropriately
  • Preparation of pro forma invoice and final invoice for new and existing customers
  • Efficient record keeping
  • Reconciliation of customers account.

POSTING

 

  • Computation of customers Service Credit Note
  • Raising and posting of journal vouchers for payments received.
  • Updating of invoicing calendar
  • Updating of customers contract calendar
Qualifications, Skills  & Competencies:
  • HND/B.Sc. in Accounting or other related disciplines
  • ICAN/ACCA will be and added advantage
  • At least 2-3 years of relevant experience
  • Proficiency in MS Office
  • Ability to work under pressure
  • Attention to detail
  • Must understand billing process
  • Good aptitude and accurate comprehension of designated assignment
  • Must be organized
  • Must understand VAT and Withholding tax (WHT requirements)
  • Ability to meet deadlines and multi-task
  • Timeliness and effective service delivery
Demand on the job
  • Attention to detail and accurate
  • Working knowledge of any accounting application
  • Well organized.
  • Cooperative and willing to assist others.
  • Able to apply common sense understanding to carry out detailed but uninvolved instructions
  • Able to deal with problems involving a few variables.
  • Able to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.