Main One

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

At MainOne, great ideas and thoughts find a way of becoming great products, services that turn to great customer experiences. We are perfectionists, idealists and pioneers of great products and services forever thinking of better.

We have corporate offices from Nigeria to Ghana to Portugal. International and home opportunities are available.

MainOne is a family. Join in and be a part of the change and the future that will bring about new ways the continent works and connects.

Account Manager

 

Job Title:Account Manager
Department:Sales
Location:Lagos
 
Responsibilities
The Accounts Manager’s primary responsibility is to retain and grow current accounts and  gaining new market share in their given territory.
 
Specifically, the Account Manager,  will:
  • Manage relationships of specific accounts as assigned and also grow the accounts to grow the company’s sales/revenues.
  • Use an existing network of industry contacts to generate new business leads.
  • Deliver sales presentations as may be required to high level decision makers. 
  • Attend client meetings as required for sales closure
  • Maintain and expandi relationships with existing clients and potential clients.
  • Serve as the primary customer contact for technical and business issues for those specific accounts
  • Achieving sales targets 
  • Ensure sales input into CRM is constantly updated.
  • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
  • Perform other tasks as may be required
Qualifications
  • Bachelor Degree in a relevant discipline.
  • Post graduate/relevant professional qualification will be an advantage.
  • Minimum 3-4years experience working with a sales/business development team
Competencies
  • Technical & Professional proficiency
  • Strong Quantitative Skills
  • Research & writing skills
  • Problem Solving
  • Leadership 
  • Proficiency in MS Office
  • Excellent Communication Skills
  • Negotiating Skills
  • Analytical Thinking
  • Excellent Relationship Management
  • Proficiency in MS Office Productivity Tools
  • Experience in selling bandwidth capacity, Internet services products or telecommunications products
  • Positive ‘can do’ attitude and result-oriented.
 

Sales Manager (Lagos) - Public Sector

Job Title:Sales Manager
Department:Sales
Location:Lagos
Responsibilities
The Sales Manager, will be responsible for managing business relationships at a senior level with customers , to identify opportunities for growth and increased revenue for Main One as well as improve the customer experience. He will manage existing relationships with customers, understanding their business model and market to be able to assist in the development of strategies that will enable both Main One and the Customer to grow and succeed. 
 
Specifically, the Sales Manager,  will:
  • Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for Main One.
  • Build and maintain productive business relationships with these decision makers to understand the Customers’ strategic direction and explore opportunities for Main One to gain a larger share of the Customers’ wallets.
  • Lead, implement, and communicate the sales strategies   and coordinate the action plans.
  • Manage the execution of team sales plan to achieve sales targets as defined by Main One.
  • Be the primary contact person for accounts, planning and managing the overall business relationships between them and Main One.
  • Bring to bear own knowledge and experience of selling in the telecoms sector on the team, defining and implementing  developmental strategies that will support the growth of the team and generate increased revenue for the company.
  • Drive results through others, manage team performance, set clear expectations, and hold team accountable against business metrics.
  • Oversee efforts of the team on accounts by reviewing sales proposals and negotiating with clients.
  • Provide to the Line manager with the necessary sales reports, budgets, sales plan, and market analysis.
  • Co-ordinate with relevant technical teams such as Transmission and IP Engineering team to ensure timely delivery of services to the customer.
  • Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
  • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
Qualifications:
  • Bachelor Degree in a relevant discipline.
  • Post graduate/relevant professional qualification will be an advantage.
  • At least ten (10) years’ relevant sales experience with at least four (4) years in supervisory role.
Competencies:
  • Extensive knowledge of the sector’s sales principles and practices, and an ability to coach others on them.
  • Understanding of local markets, customers and competition in order to target needs and drive sales.
  • Ability to grow the business, with proven success of client return on investment. 
  • Strong ability to uncover new revenue opportunities and create productive, long-term customer relationships.
  • Strategic self-starter with entrepreneurial drive and an ability to organize, prioritize, and clarify deliverables. 
  • Ability to make business and people decisions, while creating positive energy in the face of challenges. 
  • Strong problem solving skills and the ability to balance it with moving with speed to achieve results.
  • Technical & Professional proficiency
  • Excellent Communication Skills
  • Negotiating Skills
  • Analytical Thinking
  • Excellent Relationship Management
  • Proficiency in MS Office Productivity Tools
  • Experience in selling bandwidth capacity, Internet services products or telecommunications products
  • Positive ‘can do’ attitude and result-oriented.

BMS Engineer

Job Title:

BMS Engineer

Department:  Technical

Reporting Line:

Data Centre Operations Manager

Location: Lagos, Nigeria

Responsibilities:

The BMS Engineer  will be responsible for;

  • Operations and maintenance of Fire Alarm Systems, VESDA & FM200.

  • Operation and maintenance of Water Leakage Detection Systems for Data Center.

  • Operation and maintenance of Access Control , CCTV Systems

  • Operation and maintenance of Rodent Repellent System.

  • Operation and maintenance of Branch Circuit Power Monitoring (BCPM) System.

  • Operation and maintenance of HVAC Systems (CHILLERS,PAHU’s AHU’s, TFA’s etc.)

  • Monitoring and reporting of All Electrical systems (Energy Meters, UPS, PDU, Feeders & Transformers

  • Preparation and Submission of Daily, Weekly Reports.

  • Attend to and fix day to day operational problems pertaining to Access Control, VMS (Visitor Management System), Fire Alarm systems, CCTV issues, VESDA, & BMSEnsuring that the team is meeting the SLAs with clients in all aspects

  • Support for Reviews & Audits, Audit tracker updating and coordination.

  • Ensuring that the team is meeting the SLAs with clients in all aspects.
  • Rendering on training / guidance to the new team member on work procedures, process flows and knowledge resources.
  • Conducting Weekly Training for the BMS Operators & keep update the latest Procedures & improvement plans as per the requirement
  • You will support and ensure that all applicable security standards – including the PCI Data Security Standard (PCI DSS) are duly complied with for quality assurance.
Contacts:
  • You will be required to liase and interface with other groups/departments and contractors
Qualifications, Skills & Competencies
  • B.Sc in Electrical and Electronics/Mechanical Engineering or other relevant disciplines with at least 2-5yrs work experience.

  • Strong team player
  • Strong organizational values and innovative problem solving abilities.
  • Good communication & interpersonal skills, multitasking with an ability to interact with a wide range of people and be a good team player.
  • Have a positive frame of mind and be open to acquiring new skills

IT Application Developer

Job Title: IT Application Developer
Department: Information Technology
Reporting Line:

BI and Application Development Lead

Location: Lagos, Nigeria.
Responsibilities
The Application Developer will deploy and administer the companywide SharePoint Enterprise portal server in MainOne. The Developer shall also be responsible for developing software to meet the immediate needs of the business whenever it is cheaper and time effective to do so compared to buying and off the shelf software.
 
Other responsibilities include:
  • Automate business processes
  • Ensure the business maximize the use of SharePoint for application development and business collaboration.
  • Develop applications that may not be SharePoint dependent.
  • Develop mobile applications where necessary for business process automation.
  • Carry-out research and development.
  • Monitor SharePoint Server health and make necessary changes to ensure the server is always available.
  • Gather initial user requirements.
  • Design solution based on SharePoint Enterprise platform if possible.
  • Select a vendor in cases where is more economical to buy software.
  • Document all software solutions developed.
  • Manage the backend of the corporate website.
Supervision To work directly under the supervision of BI and Applications Lead.
Contacts Under the supervision of the Manager, you will be required to liaise and interface with other groups/departments within the company, as well as the external IT support organisations.
Qualifications, Skills  & Competencies:
  • Bachelors of Science in Computer Science or Equivalent
  • 1-3 years’ relevant post NYSC experience required
  • Knowledge of C#, PowerShell, Java and PHP programing language.
  • Knowledge of HTML, CSS and JavaScript.
  • Knowledge of MSSQL, MySQL, Drupal, SharePoint Server 2013, WordPress.
  • Object Oriented Design.
  • ITILv3
  • Knowledge of Shell scripting, Linux Ubuntu OS environment.
  • Software Development Skills in
  • Analytical Thinking
  • Problem Solving
  • Self-management skills
  • Team work
  • Customer Service
  • Proficiency in MS Office & Products
     
Demand on the job

Ability and willingness to work round the clock when required, and meet tight deadlines.

Product Support Analyst– Cloud Services

Job Title: Product Support Analyst– Cloud Services
Department: Commercial 
Reporting Line: Product Specialist, Cloud Services 

Responsibilities:

As a Product Support Analyst, He/She will work with Account Managers in developing new and existing cloud sales leads and account for Main One. He/She will Identify and engage local and international ISVs with the aim of bringing them to the Main One cloud platform. He/She will also assist the cloud team to achieve commercial revenue targets while ensuring that cloud services customers are satisfied with the service..

Other responsibilities include:

  •  Grow the company’s sales and revenues for Cloud Services. Customers.
  • Deliver sales presentations focused on Cloud solutions as may be required to high level decision makers.
  • Attend client meetings with Sales Managers as may be required for sales closure
  • Maintain and expand relationships with existing clients and potential clients.
  • Achieve the Cloud sales targets
  • Develop in-depth knowledge of competitive Cloud offerings in Nigeria and globally develop propositions to sell and further develop the MainOne brand
Supervisor:

To work directly under the supervision of the Product Sspecialist, Cloud Services

Contact: You will be required to liaise on a day-to-day basis with the Cloud Solutions Team; Sales Team, Service Delivery, Marketing and Communications Team amongst others.
Competencies Required:

 

  • Strong Knowledge of Cloud as a service delivery model
  • Some relevant technical training including Microsoft Certifications.
  • Knowledge of IT and concepts such as virtualization
  • Familiar with Cloud Models (IaaS, PaaS, SaaS)
  • Demonstrated sales capacity
  • Analytical thinking to engage customers considering different business and operational models Relationship Management
  • Proficiency in MS Office
  • Excellent written and verbal communications skills
Qualifications:

• Bachelor’s degree in any discipline preferably business management or related field
• Minimum 2-3years experience working with a sales/business development team

Demands of the Job:

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work with minimal supervision
• Travel may be required

Project Engineer

Job Title: Project Engineer
Department: Technical 
Unit: Capital Projects 
Reporting Line:

Project Management Supervisor 

Location: Lagos, Nigeria
Responsibilities:

The Project Engineer will be responsible for Technical Project supervision and supports as may be assigned from time to time. Reporting to the Project Management Supervisor, he is required to have a strong CAD design skills in order to create and draft all required 2D/3D project designs and drawings as may be needed by the Capital Projects and Data Centre teams.  
Will be responsible for site supervision and work progress reports including performing quality checks and controls. Responsibilities will also include:

• Concept design and development of projects & infrastructure for the Capital Project Team or as may be required within the organization.  
• Supervision of Mechanical, Electrical and Civil Works Monitoring & reporting daily Mechanical and Electrical (M&E) work activities on site. 
• Keep track of installations & ensure alignment with approved scope and design drawings  
• Ensure quality of work, construction, terminations, piping, installation etc. with great attention to detail  
• Ensure quality of materials for conformance with approved specifications and regulations and supervising test of materials when required. 
• Ensure that all assigned work carried out complies with company design, safety, quality, environmental compliance and procedural standards
• Supervising assigned projects and conducting ATP (Acceptance Test Procedures) on equipment and projects.   
• Responsible for safe keeping and easy retrieval of printed project documents.
Any additional project supervision and tasks as assigned by the Head, Capital Projects.

Supervision: To work directly with the Project Management Supervisor.
Contacts: Other Project Engineers and PMs, Facilities Engineers, CLS and MDXi Engineers 
 
Qualifications: B.Sc. /B.Tech degree or HND preferably in Mechanical or Building Services Engineering.
Competencies Required: • Proficiency in AutoCAD, MS-Visio and any of the other 2d/3D design software is mandatory.  
• Proficiency with REVIT,  Photoshop and In-design CAD software, Sketch up, Word and Excel software and other design packages, programs and software. 
• Minimum of 2-3 years in Mechanical or Building Services /Facilities engineering with a track record of site supervision experience.  
• Project Experience including supervision of (Mechanical & Electrical) M&E works. 
• Ability to design, develop and engineer high quality models using 2D and 3D CAD software and tools. 
• Technical knowledge with an engineering background.
• Analytical Thinking and Problem Solving skills.
• Great attention to detail and high level of accuracy 
• Strong team work, communication and presentation skills.

 
Demands on the job: • Ability to meet tight deadlines and willingness to visit project sites and supervise works as may when required.

Manager, Regulatory Services

Job Title: Manager, Regulatory Services
Department: Legal & Regulatory Department
Reporting Line: Senior Manager, Legal & Regulatory

Responsibilities:

  • Identify, manage and foster long term relationship with relevant regulatory  bodies (such as NCC, NPA, DPR, NOTAP, Federal, State and Local authorities e.t.c) 
  • Manage, advise and proffer practical solution to the Company’s regulatory risks 
  • Ensure regulatory compliance with appropriate licencing and permit obligations and directions through regulatory engagements; 
  • Keep abreast and analyze all local and international legislation, regulations, guidelines and regulatory developments in the telecommunication industry impacting on the business; 
  • Ensure and foster effective governmental, regulatory stakeholder management and engagement to protect and boost the Company’s interest; 
  • Build effective working relationships within the Company and between the Company and regulatory stakeholders to support commercial decisionmaking; 
  • Influence policy formulation through submission of constructive legal opinions, position papers and active participation at regulatory forum and meetings in the telecommunication industry; 
  • Collaborate and facilitate crossfunctional decision-making relating to regulatory activities among the units in the legal department; 
  • Interface with law enforcement agencies concerning issues of security and investigations; 
  • Manage assigned projects to completion; 
  • Coordinate, manage, develop and motivate the team in regulatory and government affairs unit, setting & monitoring clear objectives in line with functional and business goals; 
  • Manages inter-functional relations to ensure synergy across the various departmental functions in the Company. 
  • Conduct periodic internal reviews or audits on the regulatory compliance of the Company’s activities; 
  • Ensure all legal objectives are met; 
  • Other responsibilities that may arise
Supervisor:

To work directly under the supervision of the Senior Manager, Legal & Regulatory Department 

Contact: You will be required to liaise and interface with other groups/departments as well as vendors, regulatory bodies, customers etc

Competencies Required:

 

  • Thorough understanding of the laws and regulations of the telecommunications and ICT industries; 
  • Experience with the regulatory framework in Nigeria and Ghana
  • Exceptional judgment and strong initiative; 
  • Strong inter-personal skills and a teamwork-oriented attitude. 
  • Proven ability to effectively juggle competing priorities; 
  • Candidate must be able to work under pressure with keen attention to detail; 
  • Excellent organizational skills and possess the ability to interact effectively with other attorneys and staff, diverse inhouse client groups, senior executives, opposing counsel and outside personnel; 
  • Ability to interact effectively with business and technical clients in a fast-paced environment; 
  • Excellent written and oral communication skills
Qualifications:
  • LLB; B.L law; LLM is an added advantage 
  • 8 - 10 years Post NYSC experience 
  •  
Demands of the Job:
  • Ability and willingness to work long hours and meet tight deadlines;
  • Ability to work under minimal supervision
  • Reliability, rigour, team-spirit, service oriented and initiative in the execution of the assigned work
  • >10% travel/ or as required
  • Yearly Renewable Contract

Legal Services Officer

Job Title:  Legal Services Officer
Department: Legal & Regulatory Department
Reporting Line: Senior Manager, Legal & Regulatory

Responsibilities:

The Legal Officer will coordinate legal operations in Main One group across multiple jurisdictions. He/she shall be responsible for reviewing all commercial transactions, vendor and supplier contracts, compliance matters, company secretarial matters and risk matters.

  • Review and negotiate a wide variety of commercial legal agreements for the Company’s products and services, inclusive of master services agreements, sales agreements, service level agreement etc.
  • Review and negotiate legal agreements for the Company’s vendor and supplier transactions including purchase agreements, third party service agreements, interconnection agreements, professional service agreements etc.
  • Provide legal advice on corporate and commercial legal matters.
  • Provide internal advisory services to the business units and departments within the Company.
  • Supervise the compliance functions of the department inclusive of monitoring the registers and other records required to be maintained by the Company under the Companies and Allied Matters Act (CAMA); as well as identifying and ensuring compliance with statutory and contractual obligations.
  • Assist the Manager Legal & Company company secretarial functions including attending meetings of the Company, providing all necessary secretarial support services in respect of the meetings with the applicable rules and regulations, monitoring the rendering of all statutory returns and giving notification to the Corporate Affairs Commission as required under CAMA.
  • Manage the contract management process of the department including the keeping of contract records, contractual obligations and terms for the purpose of compliance, required filing and updates of contractual records.
  • Manage and liaise with external solicitors, update litigation lists and database, and provide regular updates.
  • Provide all such other administrative and other secretarial duties as directed by the Legal Counsel & Company Secretary.
Supervisor:

To work directly under the supervision of the Senior Manager, Legal & Regulatory Department 

Contact:

You will be required to liaise and interface with othergroups/departments as well as external financiers, financial institutions, vendors, regulatory bodies, customers etc.

Competencies Required:

  • Thorough understanding of general and specific Company and commercial law;
  • Experience in consumer-facing businesses, capacity sales business plus knowledge of telecom and/or support for sales clients preferred.
  • Exceptional judgment and strong initiative;
  • Strong inter-personal skills and a teamwork-oriented attitude.
  • Proven ability to effectively juggle competing priorities;
  • Candidate must be able to work under pressure with keen attention to detail;
  • Excellent organizational skills and possess the ability to interact effectively with other attorneys and staff, diverse in-house client groups, senior executives, opposing counsel and outside personnel;
  • Ability to interact effectively with business and technical clients in a fast-paced environment;
  • Excellent written and oral communication skills;
Qualifications:
  • Must have first degree (LLB. BL); LLM is an added advantage
  • 6- 8 years Post NYSC experience
Demands of the Job:
  • Ability and willingness to work long hours and meet tight deadlines;
  • Ability to work with minimum supervision;
  • Excellent team working ability to ensure smooth operation in the Legal Unit as a whole;
  • Constant awareness of sensitivity and confidentiality involved in the function;
  • Good research skills

Deputy Data Centre Operations Manager

Job Title: Deputy Data Centre Operations Manager
Department: Technical - (Data Centre)
Reporting Line: Operations Manager, MainData
Location: Lagos, Nigeria

Responsibilities:

The Deputy Data Centre Operations Manager (DDCOM) will assist to supervise teams of employees that support the day to day operational activities of Main One Data Centre (MODC).   


Responsibilities shall include Operations and Management of the 600 racks capacity Tier III co-location Data Center physical infrastructure and other related support functions and shall include but not limited to the following;

  • Coordinate a team of engineers and technicians in the development, consolidation, support of the facility’s Data Center and remote computing facilities.  Responsibilities may also extend to support of networking infrastructure technologies, engineers, and associated services
  • Provide leadership and support for 24x7 Building Management Systems (BMS) and operational staff  
  • Ensure Right technical solutions are designed for customers working with Technical Sales, Product Specialist, DCSC & DC Ops teams
  • Work with DC Service Delivery , Technical Sales, DC Operations team & DC Ops Specialist to ensure right technical solutions are designed for prospective customers
  • Work with relevant stakeholders to ensure smooth customer on-boarding and hosting experience.   
  • Planning and oversight for all physical infrastructure activities affecting the datacenter and Cable Landing facilities including but not limited to power, cooling, security and fire systems.
  • Ongoing technical and leadership support for activities involving Data Center  services
  • Responsible to Training, Development and Performance management and capacity planning of all operational and Data Centre support staff
  • Ensure the development of (where and when necessary) operational processes & procedures for smooth running of the Facilities in line with best practice.  
  • Ensuring continuous improvement of operations processes and procedures, such that they are highly effective and applicable for relevant certifications and re-certification of the Data Centre. Communicate data center technology and strategy to all levels of the organization including business and technical partners.
  • Perform resource planning, cost estimation, budget development and cost control for the entire DC & CLS Facilities
  • Forecast staff needs, including coaching, motivating and developing team members Mentoring of Operational and support staff for knowledge transfer.
  • Serve as the Data Center liaison with Applications teams and Management, Network, Operations/Engineering and Facilities groups
  • Development and enhancement of Data Center Standard Operation Procedures (SOP) documentation and process, including emergency response, disaster recovery and physical security management
  • Accountable for the access to the data centers, ensuring appropriate access control lists are maintained at each facility and reporting to management about data center access.
  • Be a highly effective peer, leader, and partner within the Information Services leadership team
Contacts

Other Project engineers, OSP Engineers, Technical Project Co-ordinator, Facilities engineers, NOC Engineers

Qualifications:
  • A bachelor’s degree in Engineering, Computer Science or related field is required           
  • ITIL V3 Certification will be an added advantage 
  • 5-10 years’ experience in Data Centre Business, 5 years of which must be in data Centre operations, in an open access/colocation environment   
Competencies Required:
  • Excellent IT Operations Process Management Knowledge
  • Demonstrated experience with IT Operations related project implementation and management
  • Demonstrated ability to develop and manage 24x7 Operations support teams 
  • Experience working in IT Operations including operational experience Experience working in IT Operations including operational experience in Voice and Data Networking, common tools, methods, and techniques
  • Proven ability to forecast and manage facilities IT infrastructure capital and operating expense budgets
  • Excellent verbal and written communications skills
  • Knowledge of ISO 9001 and 27001
  • Solid understanding  of LAN/WAN connectivity methodologies and structured cabling
  • Experience with mature datacenter provisioning processes and an effective peer leader in the Information Services Team.
  • Operational leadership experience and technical knowledge IP will be a significant advantage.
  • Previous experience in co-location operations will be a significant advantage.
Demands of the Job:

Ability and willingness to work even at odd hours when the work demands it

Marketing Support Officer - 12 Month Fixed Term Contract

Job Title: Marketing Support Officer - 12 months Contract
Department: Commercial
Reporting Line: Senior Manager, Marketing
Location: Lagos, Nigeria

Responsibilities:

The Marketing Support officer will  support the team in the effective implementation of marketing strategies targeted at communicating with MainOne’s customers to increase Market penetration, customer growth, and profitability.

The specific responsibilities shall include the following:

  • Assist with research, development and implementation of brand and communication strategy, standards and practices that promote the brand objectives of the company. 
  • Offer major support with events and sponsorships by reviewing proposals, researching on the sponsorships for viability and executing events logistics like venue set up and branding. Ensure post evaluation reports are done for all activities and submitted on time.
  • Assist to develop key messages and manage all corporate communication and media communication for MainOne, including marketing information to customers, employees and other stakeholders 
  • Assist to work with agencies, 3rd party vendors and internal team members where appropriate to execute communication/event/sponsorship activities - marketing materials, advertising, customer communications, direct mail, marketing campaigns, press releases, brochures and content for trade publications, etc. 
  • Ensure all marketing materials undergo brand review and adhere to strict brand messaging guidelines 
  • Assist to build and maintain strong relationships with internal and external key stakeholders to ensure proper messaging of company beliefs and service offerings 
  • Assist to develop and manage repositories of company promotional material and ensure effective updates and version control in line with changing market requirements 
  • Support to champion the execution of marketing campaigns  targeted at current and potential MainOne customers and partners.
  • Demonstrate understanding of telecoms marketing and company product knowledge. 
  • Assist to contribute to the total effectiveness of the  company’s messaging communicating openly, solving  problems proactively, offering creative ideas and working as  a positive, engaged team member. 
  • Assist to ensure effective budget management by the  delivery of all marketing activities within the agreed budget. 
Qualifications:
  • Bachelor's degree in Business Administration, Marketing or other relevant field. 

  • 2 – 3 years’ work experience in a Marketing role.

Competencies Required:
  • Experience in strategic planning, marketing and promotions.   
  • Very good understanding of the telecommunications market.  
  • Excellent oral & written communication skills.  
  • Strong project management and delivery skills, with the ability to multi-task and effectively set priorities within tight deadlines.  
  • Demonstrated ability to lead people and get results through others.  
  • Very good planning, organisational and analytical skills  
  • Time management and skills & ability to work well under pressure 

Data Centre Service Coordinator

Job Title: Data Centre Services Cordinator
Department: Technical
Unit: Data Centre 
Reporting Line: Data Centre Service Manager
Responsibilities

The Data Centre Service Coordinator will be responsible for the Maintenance of the Data Centre White Space area and will manage customer service delivery in the Data Centre. DCSC specializes in the execution of tactical plans for the data centre services to ensure

Continuity of operations for the organization. He is the custodian of the Data Centre white space and will be required to plan, design, manage and support the white space infrastructure. 

Key responsibilities include:

  • Ensuring a consistent client experience in providing DC Services
  • Following and executing best practices linked to ITIL disciplines
  • Understanding of Service Level Agreements (SLA) for clients in the facility
  • Responsible for coordinating on-boarding activities for clients, and executing client setup/configurations
  • Managing and coordinating of Client rack installations, power up and interconnectivity
  • Responsible for planning and coordination and execution of Change Records (CR) as it relates to Data Centre Space, power and cooling management
  • Responsible for client expectation management
  • Providing support to Operations Centre (NOC)/Service Desk initiatives and providing assistance for client communications
  • Identifying and recommending automation, process improvements, and identifying opportunities for increased reliability and a better client experience.
  • Provide first line support for Data Centre collocating customers.
  • Maintain full register of assets of servers and network equipment.
  • Maintain safety and security of Data Centre
  • Ensure that the data Centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services
  • Perform remote hands and eyes support on IT devices when required
  • Performing other duties as requested by the Data Centre Service Manager
  • Supervise staff, vendors, and customers in the DC to ensure tasks are fully delivered to the right standard.
  • Write and maintain operational procedures in Data Centre and similar areas
  • Ensure that all applicable security standards are duly complied with for quality assurance
Supervision: • To work directly under the supervision of the Data Centre Service Manager (DCSM)
Contacts:
  • NOC Operations Engineers, Technical Solutions, DC Facilities Team, Data Centre Service Manager, Data Centre Service Coordinator, Data Centre Operations Manager (DCOM), Third party service providers, DC Colocation Clients

Competencies Required:

  • Customer service, focused on overall client satisfaction
  • Ability to work within a deadline-oriented team environment, to prioritize work, and ability to work independently
  • Good analytical skills and motivation, together with the ability to multi-task
  • Good written and verbal communication skills, which include the ability to prepare reports and format documents, and client correspondence
  • Excellent attention to detail, aligned to strong verbal and written capacities
  •  Familiarity with Data Centre Standards and ISO 9001 and 27001 certifications 

Qualifications & Experience:

  • A good Bachelor’s Degree in Electrical Engineering, Computer Science/ Engineering with at least 3-5 Years industry experience.
  • ITIL® qualification and practical knowledge will be an advantage Experience, or exposure, to structured cabling and facilities management.
  • Demonstrated proficiency in the use of MS Office suite, including Visio
  • Exposure to formal project delivery methodologies
  • Strong organizational and time management skills
  •  Have a basic knowledge of System administration
Demands of the Job • Ability and willingness to work even at odd hours when the work demands.

Cloud Applications Specialist.

Job Title: Cloud Applications Specialist
Department: Technical
Reporting Line: Cloud Solutions  Manager
Location: Lagos, Nigeria

Responsibilities:

The Cloud Applications Specialist will be responsible for the design and development of distributed software modules that integrate with and support the cloud service offering. 

The specific responsibilities shall include :

  • Working with the Cloud Services team to ensure that cloud development and implementation projects are delivered on time, within scope and according to defined quality specifications.
  • Complying with internal processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
  • Design and development of cloud ready applications and hybrid cloud strategies for existing customers that leverage the public cloud e.g Azure
Communications and Work Relationships

The successful candidate will be required to work closely with the:

  • Technical team (IP ,Operations Support, Technical Sales)
  • Information Technology (IT) team
  • Service Delivery team
  • Sales team
Qualification:
  • Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
  • ITIL, Prince2/PMP certifications are strongly desired.
  • Minimum of 5 years’ experience in a virtualization environment. 
Competencies Required:
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage
  • Minimum 4 years’ experience - architecture and deploying of Web Services on SOA platform
  • Expert user of Shell, VBScript, PHP, Python, Java
  • Experienced with software development methodologies
  • Track record of successful project delivery.
  • Must have Windows/Linux/Unix skills. 
  • Four years or more of IT Service Management, data centre, server, and storage management, virtualization, networking, systems management, and project management are recommended.
  • Strong Cloud experience skills (AWS or Azure)
    Good understanding of Windows Server and Active directory.
  • Powershell scripting experience will be an added advantage.
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • Excellent customer engagement skills
  • Innovation skills
  • Excellent oral and written communication skills

.

Demands of the Job:
  • Ability to work long hours and meet tight deadlines.
  • Ability to work with minimal supervision.

Cloud Support Officer x 2

Job Title: Cloud Support Officer x 2
Department: Technical
Reporting Line: GNOC (with a dotted Line to Cloud Operations Manager)
Location: Lagos, Nigeria

Responsibilities:

The Cloud support analyst will be responsible for providing first level support to MainOne cloud, Managed services & DC customers in line with Customer SLA requirements.

The specific responsibilities shall include to:

  • Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24/7 support to Cloud customers.
  • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
  • Provide ticket support / queue management
  • Identify, recommend and implement potential improvements to service efficiency.
  • Ensure quality and up-to-date documentation exists for all Cloud services in operations
Communications and Work Relationships

You will be required to work closely with the:

  • Technical- Operations Supports team
  • Customer Service Delivery
Qualification:
  • Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
  • Minimum of 2 years’ experience in a virtualization environment. 
Competencies Required:
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage
  • Must have Windows/Linux/Unix skills. 
  • Two years or more of IT Service Management, data centre, server, and storage management, virtualization, networking, systems management, and project management are recommended.
  • Strong Cloud experience skills (AWS or Azure)
  • Good understanding of Windows Server and Active directory.
  • Powershell scripting experience will be an added advantage
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • Excellent customer engagement skills
  • Excellent oral and written communication skills
Demands of the Job:
  • Problem solving ability
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing ability
  • Troubleshooting ability

Cloud Network Engineer

Job Title: Cloud Network Engineer
Department: Technical
Reporting Line: Cloud Operations  Manager
Location: Lagos, Nigeria

Responsibilities:

  • Handle end to end integration/operations/Support of L2/L3/IPsec services  on the cloud platform
  • Provide network deployment, configuration, support and upgrades of Firewalls, Load balancers, WAN accelerators, Switches, Routers as well VPN services.
  • Documentation of networking procedures, design documentation, Performance and Reporting as well as operational procedures.
  • Provide second level support for cloud customer complaints especially for network infrastructure related problems
  • Support ticket / queue management
  • Provide support to Manage IP address’ and scopes as well as DNS records
  • Perform software, hardware and network maintenance and configuration changes as required.
  • Identify, recommend and implement potential improvements to service efficiency.
  • Driver move major initiatives forward while consistently thinking of the bottom-line impact of the efforts.
  • Ensure quality, up-to-date documentation exists for all service arrangements
Communications and Work Relationships

The Cloud Network Engineer will report directly to the Cloud Operations Manager. And will work closely with members of the Cloud team, Managed Services, GNOC, Technical Sales, Project Management, Service delivery and members of other teams as required from time to time. 

Qualification:
  • Bachelor’s Degree or equivalent in Information Communication Technology or Engineering
  • Network/Security Certifications (CCNA,CCNP,FCNA,FCNP) is strongly desired
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • At least five years industry experience  in a networking/virtualized environment
Competencies Required:
  • Thorough understanding of network protocols: TCP/IP, OSPF, SIP, MPLS/EVPL, BGP, RIP e.t.c.
  • Experience with software defined networks ( Microsoft HNV, VMware NSX, Cisco ACI )
  • Must have strong Network Virtualization/Networking/Network Security skills
  • Extensive knowledge of both layer 3 and layer 7 Firewalls and IDS/IPS particularly with Fortinet/Cisco
  • Strong Routing and Switching skills and experience
  • Proficiency with Network load balancing appliances particularly with F5 /Kemp devices
  • Experience with IPSEC/SSL VPN setup and support strongly desired
  • Ability to communicate effectively emphasizing written, oral and presentation skills.
  • Strong interpersonal skills
  • Familiarity with ITIL processes would be an advantage
  • Understanding of Cloud Computing and Virtualization.
  • Experience with Windows/Linux/Unix is considered a plus.
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage.

.

Demands of the Job:
  • Problem solving ability
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing ability
  • Troubleshooting ability

Cloud Solutions Architect

Job Title: Cloud Solutions Architect
Department: Technical
Reporting Line: Cloud Solutions  Manager
Location: Lagos, Nigeria

Responsibilities:

The Cloud Solutions Architect will provide technical and business consultative leadership throughout the technical life cycle of cloud solutions. He/she will be involved from pre-sales cloud solution formulation through system deployment; including bid preparation and customer interface resulting in cloud solutions architecture proposals. The Cloud Solutions Architect will develop and articulate cloud solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization.

The Cloud Solutions Architect will design cloud solutions for Managed Service customers in line with ITIL and/or industry best practice. He/she will manage and develop strategic partnerships with third party suppliers and other internal stakeholders for Cloud Aggregators or Managed Service Providers.

The specific responsibilities shall include :

  • Provide technical and business consultative leadership throughout the technical life cycle of cloud solutions.
  • Will be involved from pre-sales cloud solution formulation through system deployment; as well as bid preparation and customer interface resulting in cloud solutions architecture proposals.
  • Develop and articulate cloud solutions based on customers’ strategic business/technical requirements ascertained from working with multiple business units across the customers’ organization.
  • Design cloud solutions for Managed Service customers in line with ITIL and/or industry best practice.
  • Drive major cloud initiatives with a focus on the bottom line impact.
  • Manage and develop strategic partnerships with third party suppliers and internal stakeholders for Cloud Aggregators or Managed Service Providers.
  • Ensure quality, up to date documentation are maintained for all cloud service arrangements.
  • Coordinate with the sales team in formulating and building up proposals, including making technical demos and presentations to customers.
Communications and Work Relationships

The successful candidate will be required to work closely with the:

  • Technical team (IP ,Operations Support, Technical Sales)
  • Information Technology (IT) team
  • Service Delivery team
  • Sales team
Qualification:
  • BSc. in Computer Science, Information Technology or related technical degree.
  • Minimum 5 years of experience architecting cloud solutions.
  • Minimum of 5 years’ experience in a virtualization environment
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • Experience with VMware products (vSphere, vCloud Director) 
  • ITIL, Prince2/PMP certifications are strongly desired.
  • Cisco CCNA/CCDA and experience using Cisco equipment essential.
  • Minimum of 2 years of experience across the business development lifecycle (Business Development, Capture, Solution Architect, Pricing and Proposal Development) 
  • 3-4 years of experience in designing, architecture, and implementing enterprise applications and systems.
  • At least five (5-6) years industry experience
  • Experience with Microsoft Azure Cloud Services. Certification in Azure or any formal training preferred
  • Thorough understanding of Cloud Computing and Virtualization.
  • Demonstrable experience with infrastructure (hypervisors, networking, storage, load balancers, firewalls, monitoring etc.)
  •  Experience, knowledge and ability to cloud solution service offering across all three tiers: 
    - Infrastructure (including outsourcing best practices, transition, and ITIL) 
    -   Application Development and Maintenance
  • -   System Integration and Management
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage
  • Knowledge of Radio/Microwave and terrestrial transmission systems.
Competencies Required:
  • Holistic understanding of internet and hosting from the network layer up through the application layer
  • Outstanding understanding of available cloud technologies
  • Demonstrated ability to conduct technical studies and evaluations of business requirements – and successful implementations of recommended solutions
  • Familiar with application design best practices
  • Experience with Security devices (Firewalls e.t.c.)
  • Experience of Network configuration
  • Must have strong Windows/Linux/Unix skills.
  • Experience in migrating applications to the Cloud environments; reviewing and evaluating potential solutions for external/internal customers.
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Proactive with a positive 'can do' approach.
  • Sound commercial business understanding and risk awareness.
  • Excellent presentation and leadership skills 
  • Excellent interpersonal, oral and written communication skills

.

Demands of the Job:
  • Ability to work long hours and meet tight deadlines.
  • Ability to work with minimal supervision.

Business Analyst - Bilingual (French & English)

Job Title: Business Analyst - Bilingual (French & English)
Department: Commercial 
Reporting Line:

Business Planning & Strategy Advisor, Regional  Executive and Regional Sales Manager

Responsibilities:

The Business Analyst would provide support on business development activities across Nigeria and the Francophone region. The role requires the ability to analyze market performance, competitive landscape, and the generation of timely and accurate data/reports that would aid in the identification and penetration of new markets.

The role would also involve providing support for bids in English and French, ensuring that tenders are of the highest quality and meet the objectives of the customer and our business to maximize the number of new accounts won and existing customers retained. The Business Analyst will review and identify all requirements of bid documents (RFP, RFQ, RFI, etc.) as well as liaise with the various business units for appropriate input to support our sales teams in the creation and submission of customer centric tailored, written tender /bid submissions. In addition he/she will be required to measure and monitor emerging bids and key business performance metrics and create reports accordingly

Specifically, Business Analyst will be required to: 

  • Use strategic planning to ensure constant alignment with the long term organizational goals. 
  • Support business planning and corporate strategy development efforts.
  • Build and maintain key client relationships in order to grow relationships and develop new accounts by presenting solutions to meet business requirements in the region.   
  • Support the Regional Executive and Regional Sales Manager in developing the market in the region for Main One’s products and services as well as growing it to its full potential by meeting and/or exceeding specific growth and market share targets.
  • Assist with the development and implementation of the Company’s business development and sales plan for the region.
  • Support the Regional Sales Manager by assisting with the development of the necessary sales reports, plans, and market analysis.
  • Maintain an e-repository of agreements under review (including but not limited to: prospects, clients, vendors, partners) and track execution as well as subsequent application of agreed terms of engagement. 
  • Document action plans arising from external meetings with prospects, clients, regulatory agencies, vendor/partners and engaging relevant teams to execute same within communicated timelines. 
  • Undertake desk and field based research in order to  maintain and increase personal knowledge of regional market trends, applicable legislations and policies and leads for improved business development and sales effectiveness in the region
  • Support the end to end development and delivery of all tender responses, managing stakeholders across our business to ensure delivery within required timescales
Competencies Required:
  • Strong ability to uncover new revenue opportunities   and develop productive, long-term business streams.
  • Resilient commercial inclinations that will ensure successful business proposals. 
  • Extensive knowledge of the sector’s key players and business practices, and an ability to coach others on them. 
  • Understanding of local markets, customers and competition in order to target needs and drive revenue generation.  
  • High emotional intelligence to guarantee formidable personal relationships both within and outside the company. 
  • Problem solving skills and the ability to balance it with time management abilities. 
  • Excellent communication skills both in English and French. 
  • Negotiation skills
  • Team player 
  • Analytical thinking  skills
  • Excellent relationship management skills
  • Proficiency in MS Office Productivity Tools
  • Positive ‘can do’ attitude and result-oriented. 
Qualifications:
  • Bachelor’s Degree in Business Administration/Management Science or other relevant disciplines.
  • MBA/Post graduate in other relevant disciplines and professional qualification will be an advantage.
  • Minimum of 2-3yrs work experience in sales / business development /client acquisition.
  • Required: Bilingual - French and English.
  • French Native Speaker preferred.
Demands of the Job:
  • Ability to work long hours and meet tight deadlines.
  • Ability to work with minimal supervision.

Solutions Architect - Lagos

Job Title: Solutions Architect - Lagos
Department: Technical 
Reporting Line: Lead, FSI, Non-Core & Managed Network Services
Location: Lagos

Responsibilities:

  • Provide technical and business consultative leadership throughout the technical life cycle of technical solutions.
  • Will be involved from pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in solutions architecture proposals.
  • The Solutions Architect will develop and articulate solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization.
  • Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.
  • Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific needs.
  • Design service solutions for Manages Network Service customers in line with ITIL and/or industry best practice
  • Proven business development experience and familiarity with SME markets
  • Demonstrate ability, determination and tenacity to move major initiatives forward and drive focus while consistently thinking of the bottom-line impact of the efforts
  • Contribute proactively to new service development.
  • Manage and develop strategic partnerships with third party suppliers and other internal stakeholders for Managed Network Services.
  • Ensure quality, up-to-date documentation exists for all service arrangements
Supervisor:

To work directly under the supervision  of the Lead, FSI, Non-Core & Managed Network Services

Contact:

The Solutions Architect report directly to the Technical Sales Manager. The Solutions Architect work closely with members of the Managed Network Service Team, Sales, Vendor Management, External Vendors, Project Management, Service delivery and members of other teams as required from time to time.

The Solutions Architect has regular contact with a number of internal and external stakeholders, these include but are not limited to:

  • Abuja Sales Managers
  • Project Manager
  • Managed Services
  • Service Delivery
  • Legal
  • CTO
  • Product Development
  • Team members
  • Customers
  • Technical Operations (TX, IP, OSP, DC and GNOC)
Competencies Required:
  • Experience with Cisco equipment essential. In-depth level knowledge of networking technologies including but not  limited to: TCP/IP (e.g. interpreting a packet trace file), WAN technologies,
  • VPN (Layer 2 & 3) , QoS, firewalls, routers, switches, DNS, Metro Ethernet, SDH, EoSDH, DWDM, VOIP and Data Centre Designs
  • Experience in designing and deploying standardized Voip technologies; SIP and H.323
  • In-Depth knowledge of Radio/Microwave and terrestrial transmission systems.
  • Experience in telecom architecture.
  • Experience in WLAN technologies (Controllers, WAPs, and 802.11 fundamentals)
  • Familiarity with 802.11g/n/ac/ax standards
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Proactive with a positive 'can do' approach.
  • Sound commercial business understanding and risk aware
  • Knowledge of Radio/Microwave and terrestrial transmission systems.
  • Excellent communication, presentation and leadership skills
  • Experience in telecom architecture.
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Proactive with a positive 'can do' approach.
  • Sound commercial business understanding and risk aware.
  • Set up and maintain a best practice library of company proposals and architectural designs proposed to customers with success and conversion rate indicators.
  • Team player / Ability to work independently / Ability to work without supervision
Qualifications:
  • Bachelor’s Degree or equivalent in Information Communication Technology or E Engineering
  • Cisco CCNA/CCDA/CCIP/CCNP/CCDP/CWNA
  • Certifications in Cloud Technologies is considered a plus for this position.
  • At least two (3) years of experience in proposal development, designing architecture, and implementing enterprise applications and systems.
  • At least five (5) years industry experience
Demands of the Job:
  • Strong background in solution design with focus on IP/MPLS/WLAN/IPLC/VOIP/Metro Ethernet/Data Centre Collocation/Cloud technologies
  • Background in Telecom and/or satellite industry.
  • Problem solving
  • Prioritising workload of self and others
  • Written and verbal communications
  • Contract negotiation and influencing skills.
  • Relationship Management and Analytical Skills

Solutions Architect - Abuja

Job Title: Solutions Architect - Abuja
Department: Technical 
Reporting Line: Lead: Regional, Education, Public sector and Oil & Gas
Location: Abuja

Responsibilities:

  • Provide technical and business consultative leadership throughout the technical life cycle of technical solutions.
  • Will be involved from pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in solutions architecture proposals for opportunities in Abuja region.
  • The Solutions Architect will develop and articulate solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization.
  • Develop and propose solutions.
  • The Solutions Architect will prepare the technical solutions architectural and implementation design documents for all MainOne Product offering ( IP/MPLS, IPLC, Wireless Networks, Data Centre Collocation & Disaster Recovery, Carrier Metro Ethernet and Voice)
  • The Solutions Architect will work closely with the PMO to define project deliverables and schedules and help to identify and leverage resources in order to satisfy the technical needs and objectives of the implementation.
  • Assess solutions for their commercial merits and provide appropriate recommendations.
  • The Solutions Architect will maintain awareness of existing or potential customer software/hardware situations and proactively alert the project management, engineering, and customer facing groups of potential problems based upon strong working knowledge of software/hardware compatibility within the customer's environment.
  • The Solutions Architect will stay current on technical specifications for hardware/software requirements of industry products through professional associations, trade journals, networking, and associated training and seminars.
  • Convey customer feedback including feature requests and product issues to Product Management and Development teams.
  • Coordinate with Abuja sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.
  • Maintain and continually update technical understanding of products and providing advice to other team members where necessary.
  • Provide technical input & support to Abuja sales team as part of the sales process.
  • Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific needs.
Supervisor:

To work directly under the supervision of the Lead: Regional, Education, Public sector and Oil & Gas

Contact:

The Solutions Architect will report directly to the Team Lead. The Solutions Architect work closely with members of Abuja Sales, Vendor Management, External Vendors, Project Management, Service delivery and members of other teams as required from time to time.

The Solutions Architect has regular contact with a number of internal and external stakeholders, these include but are not limited to:

  • Abuja Sales Managers
  • Project Manager
  • Service Delivery
  • Legal
  • CTO
  • Product Development
  • Team members
  • Customers
  • Technical Operations (TX, IP, OSP, DC and GNOC)
Competencies Required:
  • experience with Cisco equipment essential.
  • In-depth level knowledge of networking technologies including but not limited to: TCP/IP (e.g. interpreting a packet trace file), WAN technologies,
  • VPN(Layer 2 & 3) , QoS, firewalls, WLAN, routers, switches, DNS, Metro Ethernet, SDH, EoSDH, DWDM, VOIP and Data Centre Designs
  • Experience in designing and deploying standardized Voip technologies; SIP and H.323
  • In-Depth knowledge of Radio/Microwave and terrestrial transmission systems.
  • Experience in telecom architecture.
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Proactive with a positive 'can do' approach
  • Sound commercial business understanding and risk aware.
  • Set up and maintain a best practice library of company proposals and architectural designs proposed to customers with success and conversion rate indicators.
  • Team player / Ability to work independently / Ability to work without supervision
Qualifications:
  • Bachelor’s Degree or equivalent in Information Communication Technology or E Engineering.
  • Cisco CCNA/CCDA/CWNA/CCIP/CCNP/CCDP
  • At least five (5) years industry experience
  • At least five (2) years’ experience in a Solutions Architect role.
Demands of the Job:
  • Strong background in solution design with focus on IP/MPLS/IPLC/Wireless/VOIP/Metro Ethernet/Data Centre Collocation/Cloud technologies.
  • Background in Telecom and/or satellite industry.
  • Problem solving
  • Prioritising workload of self and others
  • Written and verbal communications
  • Contract negotiation and influencing skills.
  • Relationship Management and Analytical Skills

NOC Supervisor

Job Title: NOC Supervisor
Department: Technical
Unit: Network Opertions.
Reporting Line:

GNOC Manager

Responsibilities:

The NOC Technical Supervisor will be responsible for the first/second line network Support on the elements and components of the Main One network.

  • To support the MAIN ONE network 24-hour per day and 7 days a week basis.
  • Ensure that routine preventive maintenance procedures are carried out on all transmission, interconnect, and associated ancillary equipment contained within the network and deploy procedures for promptly implementing corrective maintenance.
  • Ensure that any equipment faults are rectified in a timely and efficient manner
  • Ensure the network restoration exercises, or network traffic restoration activity requested by the NOC are done as approved.
  • Ensure proper organizational attention to the problem, escalation or corrective action
  • Develop technical solutions to faults and troubles and implement solutions as appropriate, ensuring that service is restored on an optimum schedule.
  • Ensure the organization and motivation of the NOC Support Engineers
  • Ensure the provision of feedback to GNOC Manager on the status of network events.
  • Ensure network performance reports are generated and delivered on time.
  • Ensure the provision of training for NOC Engineers, where applicable.
Contact : Under the supervision of the GNOC Manager, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.
Competencies Required:
  • Technical & Professional proficiency (Operation and Maintenance field, preferably for a large ISP, ASP, web hosting facility, data centre or telecommunications company. Experience running a submarine cable landing station is preferred and a plus.
  • Research & writing skills
  • Experience in submarine, multiplexing transmission system with specific experience providing operational support on a transmission network
  • Leadership &self- management skills
  • Relationship Management
  • Proficiency in MS Office and MS Project
Qualifications:
  • HND/B.Sc. in any relevant discipline.
  • 5-7 years of relevant experience
  • Professional Certification in CCNA/CCNP preferred
  • ITIL V1 Certified
Demands of the Job:
  • Ability and willingness to work round the clock when required, and meet tight deadlines
  • Ability to travel within and out of the country at short notice
  • Good research skills

NOC Support Engineer

Job Title: NOC Support Engineer
Department: Technical
Unit: NOC Supervisor

Responsibilities:

The NOC Engineer will be responsible for the first line network monitoring, surveillance and fault management support on the elements and components of the MainOne network, using various network management and trouble ticketing systems. Specifically, the NOC Engineer’ responsibility includes:

  • Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
  • Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
  • Open a trouble ticket (TT) for every network event and ensure it is tracked up to the point of closure.
  • Maintain and ensure full compliance with all MainOne’s NOC processes and procedures
  • Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
  • Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
  • Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.
  • Ensure all customer SLAs are met.
Contact : Under the supervision of the NOC Supervisor, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.
Competencies Required:
  • Very good understanding of Main One’s products and processes.
  • Eager and quick to learn.
  • Excellent communicator with a natural flare for dealing with people.
  • Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
  • Strong diagnostic, analysis and problem resolution skill with a flexible approach to problem solving.
  • Able to work well within a busy team and handle a wide range of issues.
  • Capable of multi-tasking, good time management and prioritisation of workload.
  • Strong analytical skills and able to collate and interpret data from various sources.
  • Ability to assess and prioritise faults and respond or escalate accordingly.
  • Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
  • Actively seeks ways of improving existing systems and processes.
  • ‘Can do’ attitude.
  • Actively encourage strong working relationships with other teams.
  • Good technical documentation skills.
Qualifications:
  • HND/B.Sc. in any relevant technical discipline
  • 3-5yrs relevant experience
  • CCNA/CCNP certification preferred.
Demands of the Job:
  • Ability and willingness to work round the clock when required, and meet tight deadlines
  • Ability to travel within and out of the country at short notice
  • Good research skills

Admin Officer - Facility Management

Job Title: Admin Officer - Facility Management
Department: Corporate Services & Development
Reporting Line:

Head, Support Services

Location: Lagos, Nigeria
Responsibilities

The Facility management Officer will be responsible for monitoring the daily security, maintenance and services of work facilities to ensure that they meet the needs of the organisation and its employees, operational functions, and providing administrative support for the Support Services team in the day to day functions of the department.

Other responsibilities include:
  • Manages all the services provided by the Unit:
  • Manage all office locations maintenance request
  • Plan and supervise new office location setup
  • Allocate and manage workstations for all office locations
  • Manage all office location physical Security Services
  • Handle first level negotiations with facility maintenance vendors, and ensure timely payment
  • Manage all office locations HSE and Security regulatory requirement
  • Office service assistants management
  • Manage Lease schedule for offices and flats
  • Raise facility related office purchases and obtain approval
  • Other duties of a related nature that may be assigned from time to time
Supervision To work directly with Head, Support Services.
Contacts

Under the supervision of the Head, Support Services, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.

Qualifications, Skills  & Competencies:
  • HND/B.Sc. in any relevant discipline
  • 2-4 yrs. of relevant experience.
  • Problem Solving
  • Experience in managing other Admin functions – HSE, Fleet Management, Procurement etc. will be an advantage.
  • Negotiating and Interpersonal skills
  • Time & self-management skills
  • Relationship Management
  • Team work
  • Proficiency in MS Office
Demand on the job
  • Ability and willingness to work round the clock when required, and meet tight deadlines.

Finance Officer - Payable

Job Title: Finance Officer -Payable
Department: Finance
Reporting Line:

Reports to the Finance Manager,MDXI, MOCC Ng

Location: Lagos, Nigeria
Responsibilities
  • Preparation of bank reconciliations
  • Ensures all reconciling items are promptly treated to ensure all revenue and expenses are captured within the reporting period
  • Ensure all cash advances to staff are been retired
  • Maintain schedule of cash advances to staff
  • Ensure proper file management, easy treatability of vouchers to GL as well as maintaining well reconciled vendor statement and file.
  • Preparation and maintenance of daily worksheets and recording of accounting entries in the general ledger system.
  • Ensure the integrity of the general ledger postings.
  • To liaise with the bank for all Company transactions, as assigned.
  • Preparation of Monthly Last Mile Costs Schedule and ensure proper reconciliation against invoices and payments.
  • Confirm authorizations for all requests and obtain necessary supporting documents.
  • Administer and reconcile cash and funds transfer for the Company
  • Maintain regular contact with other staff, departments and remote offices on procurement and other finance matters, as well as to obtain and convey information and/or to correct transactions.
  • Research, track, and resolve (or properly refer) accounting or documentation problems and discrepancies.
  • Identify and update Supervisor of significant problems, discrepancies, risks etc.
  • Prepare supporting documents, reports, records etc. for financial transactions.
  • Ensure compliance with all accounting standards, policies and procedures, legal/statutory and company regulations.Other duties consistent with the role as assigned from time to-time.
Contacts

Under the supervision of Finance Manager, you will be required to liaise with the banks, and Internal Customer-other departments on related accounts/ finance issues.

Qualifications, Skills  & Competencies:
  • First degree in Finance/Accounting
  • 2-3 years of relevant experience
  • ICAN/ACCA would be an advantage
  • Basic bookkeeping procedures
  • Basic typing and data entry skills
  • Efficient use of accounting templates
  • Effective communication (written and oral).
  • Proficiency in MS Office Applications.
Demand on the job
  • Attention to detail and accurate
  • Working knowledge of any accounting application
  • Well organized.
  • Cooperative and willing to assist others.
  • Able to apply common sense understanding to carry out detailed but uninvolved instructions
  • Able to deal with problems involving a few variables.
  • Able to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.