MainOne Careers

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

At MainOne, great ideas and thoughts find a way of becoming great products, services that turn to great customer experiences. We are perfectionists, idealists and pioneers of great products and services forever thinking of better.

We have corporate offices from Nigeria to Ghana to Portugal. International and home opportunities are available.

MainOne is a family. Join in and be a part of the change and the future that will bring about new ways the continent works and connects.

Account Manager

 

Job Title:Account Manager
Department:Sales
Location:Lagos
 
Responsibilities
The Accounts Manager’s primary responsibility is to retain and grow current accounts and  gaining new market share in their given territory.
 
Specifically, the Account Manager,  will:
  • Manage relationships of specific accounts as assigned and also grow the accounts to grow the company’s sales/revenues.
  • Use an existing network of industry contacts to generate new business leads.
  • Deliver sales presentations as may be required to high level decision makers. 
  • Attend client meetings as required for sales closure
  • Maintain and expandi relationships with existing clients and potential clients.
  • Serve as the primary customer contact for technical and business issues for those specific accounts
  • Achieving sales targets 
  • Ensure sales input into CRM is constantly updated.
  • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
  • Perform other tasks as may be required
Qualifications
  • Bachelor Degree in a relevant discipline.
  • Post graduate/relevant professional qualification will be an advantage.
  • Minimum 3-4years experience working with a sales/business development team
Competencies
  • Technical & Professional proficiency
  • Strong Quantitative Skills
  • Research & writing skills
  • Problem Solving
  • Leadership 
  • Proficiency in MS Office
  • Excellent Communication Skills
  • Negotiating Skills
  • Analytical Thinking
  • Excellent Relationship Management
  • Proficiency in MS Office Productivity Tools
  • Experience in selling bandwidth capacity, Internet services products or telecommunications products
  • Positive ‘can do’ attitude and result-oriented.
 

BMS Engineer

Job Title:

BMS Engineer

Department:  Technical

Reporting Line:

Data Centre Operations Manager

Location: Lagos, Nigeria

Responsibilities:

The BMS Engineer  will be responsible for;

  • Operations and maintenance of Fire Alarm Systems, VESDA & FM200.

  • Operation and maintenance of Water Leakage Detection Systems for Data Center.

  • Operation and maintenance of Access Control , CCTV Systems

  • Operation and maintenance of Rodent Repellent System.

  • Operation and maintenance of Branch Circuit Power Monitoring (BCPM) System.

  • Operation and maintenance of HVAC Systems (CHILLERS,PAHU’s AHU’s, TFA’s etc.)

  • Monitoring and reporting of All Electrical systems (Energy Meters, UPS, PDU, Feeders & Transformers

  • Preparation and Submission of Daily, Weekly Reports.

  • Attend to and fix day to day operational problems pertaining to Access Control, VMS (Visitor Management System), Fire Alarm systems, CCTV issues, VESDA, & BMSEnsuring that the team is meeting the SLAs with clients in all aspects

  • Support for Reviews & Audits, Audit tracker updating and coordination.

  • Ensuring that the team is meeting the SLAs with clients in all aspects.
  • Rendering on training / guidance to the new team member on work procedures, process flows and knowledge resources.
  • Conducting Weekly Training for the BMS Operators & keep update the latest Procedures & improvement plans as per the requirement
  • You will support and ensure that all applicable security standards – including the PCI Data Security Standard (PCI DSS) are duly complied with for quality assurance.
Contacts:
  • You will be required to liase and interface with other groups/departments and contractors
Qualifications, Skills & Competencies
  • B.Sc in Electrical and Electronics/Mechanical Engineering or other relevant disciplines with at least 2-5yrs work experience.

  • Strong team player
  • Strong organizational values and innovative problem solving abilities.
  • Good communication & interpersonal skills, multitasking with an ability to interact with a wide range of people and be a good team player.
  • Have a positive frame of mind and be open to acquiring new skills

Multi-Skilled Engineer

Job Title:

Multi-Skilled Engineer 

Department: Technical

Reporting Line:

Data Centre Facility Manager

Location:Lagos, Nigeria
Responsibilities:
The Multi Skilled Engineer will be responsible for the Data Centre physical infrastructure both for the White Space area and also the other supporting
Infrastructure. He/She will maintain various sub-systems of the BMS like Chillers, PACs, Electrical Transformers & distribution panels, DG. He also needs to work on systems like BCPM etc. to monitor power consumption by Racks/ IT load.
 
Key responsibilities will include to;
  • A thorough understanding of electrical systems for large campus right from the supplier to the respective operational floor
  • Thorough understanding of HT & LT electrical distribution systems and large capacity UPS systems
  • Knowledge and Experience handling HT & LT control panels, LT & HT switch gears, CT’s, AVR’s, etc.
  • Operations and maintenance of HT DG systems
  • Operations and maintenance of UPS systems
  •  Good working knowledge of HVAC systems namely Chillers, PAC’s,DX type units etc.
  • Capable of creating & understanding SLD’s
  •  Capable of handling expansion projects in line with the customer requirements
  • Excellent logical reasoning and trouble shooting skills
  • Plan & execute all preventive maintenance schedules
  • Maintain adequate records for undergoing operational audits both internal as well as external
  • Handle all kinds of Non-IT electrical provisioning for end customers within the shortest timelines
  • Evaluate new products and technologies
  • Through understanding of Energy Management and ensure optimal usage of power from the Grid
  •  Innovate, Implement and practice energy savings and reduce the cost of operation
  • Operation report review, weekly, Monthly.
  • Expansion design ability and Space planning and allocation
  • Excellent second level ability to troubleshoot Mechanical and Electrical systems faults within the DC infrastructure.
  • Capacity planning and Upgrade; ability to plan and upgrade systems within the infrastructure.
  • For the purposes of quality assurance, you will support and ensure that all applicable security standards – including the PCI Data
    Security Standard (PCI DSS) are duly complied to.
Supervision
  • To work directly under the supervision of the Data Centre Facility Manager

Qualifications, Skills & Competencies

  • B-Eng. Electrical or Mechanical Engineering
  • Facility Management qualification will be added advantage.
  • At least 3-5+ years of exposure working in large campus/Data center establishments
  • Technical Knowledge of various Electrical Distribution and sub systems, HT DG, Large Chillers, PACs.
  • Microsoft Windows XP/Vista/7
  • Microsoft Office Tools (Word, Excel, Outlook).
  • Cost conscious professional, successfully exhibiting excellence in significant savings through effective execution and evaluation of projects.
  • Strong team player
  •  Strong organizational skills and innovative problem solving abilities.
  • Good communication & interpersonal skills, multitasking with an ability to interact with a wide range of people and be a Good Team player.
  • Have a positive frame of mind and be open to acquiring new skills
  • Good communication skills both written and verbal
  •  Capable of handling customer queries related to Non-IT systems
  • Capable of handling customer queries related to Non-IT systems
  • Documentation and Reporting.

Product Support Analyst– Cloud Services

Job Title: Product Support Analyst– Cloud Services
Department: Commercial 
Reporting Line: Product Specialist, Cloud Services 

Responsibilities:

As a Product Support Analyst, He/She will work with Account Managers in developing new and existing cloud sales leads and account for Main One. He/She will Identify and engage local and international ISVs with the aim of bringing them to the Main One cloud platform. He/She will also assist the cloud team to achieve commercial revenue targets while ensuring that cloud services customers are satisfied with the service..

Other responsibilities include:

  •  Grow the company’s sales and revenues for Cloud Services. Customers.
  • Deliver sales presentations focused on Cloud solutions as may be required to high level decision makers.
  • Attend client meetings with Sales Managers as may be required for sales closure
  • Maintain and expand relationships with existing clients and potential clients.
  • Achieve the Cloud sales targets
  • Develop in-depth knowledge of competitive Cloud offerings in Nigeria and globally develop propositions to sell and further develop the MainOne brand
Supervisor:

To work directly under the supervision of the Product Sspecialist, Cloud Services

Contact: You will be required to liaise on a day-to-day basis with the Cloud Solutions Team; Sales Team, Service Delivery, Marketing and Communications Team amongst others.
Competencies Required:

 

  • Strong Knowledge of Cloud as a service delivery model
  • Some relevant technical training including Microsoft Certifications.
  • Knowledge of IT and concepts such as virtualization
  • Familiar with Cloud Models (IaaS, PaaS, SaaS)
  • Demonstrated sales capacity
  • Analytical thinking to engage customers considering different business and operational models Relationship Management
  • Proficiency in MS Office
  • Excellent written and verbal communications skills
Qualifications:

• Bachelor’s degree in any discipline preferably business management or related field
• Minimum 2-3years experience working with a sales/business development team

Demands of the Job:

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work with minimal supervision
• Travel may be required

Legal Services Officer

Job Title:  Legal Services Officer
Department: Legal & Regulatory Department
Reporting Line: Senior Manager, Legal & Regulatory

Responsibilities:

The Legal Officer will coordinate legal operations in Main One group across multiple jurisdictions. He/she shall be responsible for reviewing all commercial transactions, vendor and supplier contracts, compliance matters, company secretarial matters and risk matters.

  • Review and negotiate a wide variety of commercial legal agreements for the Company’s products and services, inclusive of master services agreements, sales agreements, service level agreement etc.
  • Review and negotiate legal agreements for the Company’s vendor and supplier transactions including purchase agreements, third party service agreements, interconnection agreements, professional service agreements etc.
  • Provide legal advice on corporate and commercial legal matters.
  • Provide internal advisory services to the business units and departments within the Company.
  • Supervise the compliance functions of the department inclusive of monitoring the registers and other records required to be maintained by the Company under the Companies and Allied Matters Act (CAMA); as well as identifying and ensuring compliance with statutory and contractual obligations.
  • Assist the Manager Legal & Company company secretarial functions including attending meetings of the Company, providing all necessary secretarial support services in respect of the meetings with the applicable rules and regulations, monitoring the rendering of all statutory returns and giving notification to the Corporate Affairs Commission as required under CAMA.
  • Manage the contract management process of the department including the keeping of contract records, contractual obligations and terms for the purpose of compliance, required filing and updates of contractual records.
  • Manage and liaise with external solicitors, update litigation lists and database, and provide regular updates.
  • Provide all such other administrative and other secretarial duties as directed by the Legal Counsel & Company Secretary.
Supervisor:

To work directly under the supervision of the Senior Manager, Legal & Regulatory Department 

Contact:

You will be required to liaise and interface with othergroups/departments as well as external financiers, financial institutions, vendors, regulatory bodies, customers etc.

Competencies Required:

  • Thorough understanding of general and specific Company and commercial law;
  • Experience in consumer-facing businesses, capacity sales business plus knowledge of telecom and/or support for sales clients preferred.
  • Exceptional judgment and strong initiative;
  • Strong inter-personal skills and a teamwork-oriented attitude.
  • Proven ability to effectively juggle competing priorities;
  • Candidate must be able to work under pressure with keen attention to detail;
  • Excellent organizational skills and possess the ability to interact effectively with other attorneys and staff, diverse in-house client groups, senior executives, opposing counsel and outside personnel;
  • Ability to interact effectively with business and technical clients in a fast-paced environment;
  • Excellent written and oral communication skills;
Qualifications:
  • Must have first degree (LLB. BL); LLM is an added advantage
  • At least upper class in both LLB and BL
  • 1- 2 years Post NYSC experience
Demands of the Job:
  • Ability and willingness to work long hours and meet tight deadlines;
  • Ability to work with minimum supervision;
  • Excellent team working ability to ensure smooth operation in the Legal Unit as a whole;
  • Constant awareness of sensitivity and confidentiality involved in the function;
  • Good research skills

Cloud Applications Specialist.

Job Title: Cloud Applications Specialist
Department: Technical
Reporting Line: Cloud Solutions  Manager
Location: Lagos, Nigeria

Responsibilities:

The Cloud Applications Specialist will be responsible for the design and development of distributed software modules that integrate with and support the cloud service offering. 

The specific responsibilities shall include :

  • Working with the Cloud Services team to ensure that cloud development and implementation projects are delivered on time, within scope and according to defined quality specifications.
  • Complying with internal processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
  • Design and development of cloud ready applications and hybrid cloud strategies for existing customers that leverage the public cloud e.g Azure
Communications and Work Relationships

The successful candidate will be required to work closely with the:

  • Technical team (IP ,Operations Support, Technical Sales)
  • Information Technology (IT) team
  • Service Delivery team
  • Sales team
Qualification:
  • Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
  • ITIL, Prince2/PMP certifications are strongly desired.
  • Minimum of 5 years’ experience in a virtualization environment. 
Competencies Required:
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage
  • Minimum 4 years’ experience - architecture and deploying of Web Services on SOA platform
  • Expert user of Shell, VBScript, PHP, Python, Java
  • Experienced with software development methodologies
  • Track record of successful project delivery.
  • Must have Windows/Linux/Unix skills. 
  • Four years or more of IT Service Management, data centre, server, and storage management, virtualization, networking, systems management, and project management are recommended.
  • Strong Cloud experience skills (AWS or Azure)
    Good understanding of Windows Server and Active directory.
  • Powershell scripting experience will be an added advantage.
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • Excellent customer engagement skills
  • Innovation skills
  • Excellent oral and written communication skills

.

Demands of the Job:
  • Ability to work long hours and meet tight deadlines.
  • Ability to work with minimal supervision.

Cloud Network Engineer

Job Title: Cloud Network Engineer
Department: Technical
Reporting Line: Cloud Operations  Manager
Location: Lagos, Nigeria

Responsibilities:

  • Handle end to end integration/operations/Support of L2/L3/IPsec services  on the cloud platform
  • Provide network deployment, configuration, support and upgrades of Firewalls, Load balancers, WAN accelerators, Switches, Routers as well VPN services.
  • Documentation of networking procedures, design documentation, Performance and Reporting as well as operational procedures.
  • Provide second level support for cloud customer complaints especially for network infrastructure related problems
  • Support ticket / queue management
  • Provide support to Manage IP address’ and scopes as well as DNS records
  • Perform software, hardware and network maintenance and configuration changes as required.
  • Identify, recommend and implement potential improvements to service efficiency.
  • Driver move major initiatives forward while consistently thinking of the bottom-line impact of the efforts.
  • Ensure quality, up-to-date documentation exists for all service arrangements
Communications and Work Relationships

The Cloud Network Engineer will report directly to the Cloud Operations Manager. And will work closely with members of the Cloud team, Managed Services, GNOC, Technical Sales, Project Management, Service delivery and members of other teams as required from time to time. 

Qualification:
  • Bachelor’s Degree or equivalent in Information Communication Technology or Engineering
  • Network/Security Certifications (CCNA,CCNP,FCNA,FCNP) is strongly desired
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • At least five years industry experience  in a networking/virtualized environment
Competencies Required:
  • Thorough understanding of network protocols: TCP/IP, OSPF, SIP, MPLS/EVPL, BGP, RIP e.t.c.
  • Experience with software defined networks ( Microsoft HNV, VMware NSX, Cisco ACI )
  • Must have strong Network Virtualization/Networking/Network Security skills
  • Extensive knowledge of both layer 3 and layer 7 Firewalls and IDS/IPS particularly with Fortinet/Cisco
  • Strong Routing and Switching skills and experience
  • Proficiency with Network load balancing appliances particularly with F5 /Kemp devices
  • Experience with IPSEC/SSL VPN setup and support strongly desired
  • Ability to communicate effectively emphasizing written, oral and presentation skills.
  • Strong interpersonal skills
  • Familiarity with ITIL processes would be an advantage
  • Understanding of Cloud Computing and Virtualization.
  • Experience with Windows/Linux/Unix is considered a plus.
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage.

.

Demands of the Job:
  • Problem solving ability
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing ability
  • Troubleshooting ability

Cloud Operations Specialist

Job Title: Cloud Operations Specialist
Department: Technical
Reporting Line: Cloud Operations  Manager
Location: Lagos, Nigeria

Responsibilities:

  • Will be responsible for day to day operations and support of the cloud infrastructure and solutions particularly Microsoft Windows System Center Suite of Solutions.
  • Provide configuration, support and upgrades of cloud infrastructure   (Storage, Servers and Network).
  • Working with customers to resolve issues.
  • Monitoring and ensuring maximum uptime on existing hardware/networks.
  • Ensuring the proper deployment of new Cloud hardware, including servers, switches and storage arrays.
  • Managing and containing business risk as it pertains to the Cloud infrastructure.
  • Providing timely and effective responses and updates to work tickets and other requests.
  • Documentation in the form of basic how to documents, design documentation, performance reporting as well as operational procedures.
  • Performance monitoring and tuning the environment to achieve high performance
  • Handle escalations in a high pressure environment
  • Support capacity and growth of the cloud environment.
  • Support ticket / queue management.
  • Performing software, hardware and network maintenance and configuration changes as required.
  • Identifying, recommending and implementing potential improvements to service efficiency.
  • Drive major initiatives forward while consistently thinking of the bottom-line impact of the efforts.
  • Contribute proactively to new service development. 
  • Ensure quality, up-to-date documentation exists for all service arrangements
Communications and Work Relationships

The Cloud Operations Specialist will report directly to the Cloud Operations Manager. And will also work closely with members of the Cloud team, Managed Services, Technical Sales, Project Management, Service delivery and other teams as required from time to time

Qualification:
  • Bachelor’s Degree or equivalent in Information Communication Technology or Engineering
  • Microsoft Certifications (MCSE,CCNA,CCNP,VCP,FCNA,FCNP) are strongly desired
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • At least five years industry experience
Competencies Required:
  • Hands on implementation, maintaining, and troubleshooting of complex virtualized environments
  • Thorough understanding of virtualization/cloud technologies & Architectures(Microsoft, VMware)
  • Experience with Microsoft system center (VMM,SCOM,DPM e.t.c) Windows Azure Pack
  • Linux/Windows server system Administration
  • Operations programing experience in Shell (Bash, KSH),
  • Experience with managing modern X86 blade/rack mount servers
  • Experience with managing and administering storage arrays
  • Experience managing  and configuring network devices
  • Experience with configuration management tools
  • Experience  administering  a 24×7 high-availability production environment
  • Experience with relational database technologies such as Oracle/ Mysql/Microsoft SQL
  • Understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques
  • Strong familiarity with security as it applies to software, system and network engineering
  • A strong desire to troubleshoot problems and then distill processes into procedures, including documentation for both knowledge sharing and training of new employees
  • Ability to communicate effectively emphasizing written and oral presentation skills.
  • Ability to document both process and procedure as well as existing and new infrastructure.
  • Strong interpersonal and communication skills and comfortable in global working environment.
  • Good at building and cultivating team work.
  • Familiarity with ITIL processes would be an advantage
  • Understanding of Cloud Computing and Virtualization.
  • Experience with Windows/Linux/Unix is considered a plus.
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage

.

Demands of the Job:
  • Problem solving ability
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing ability
  • Troubleshooting ability

Cloud Solutions Architect

Job Title: Cloud Solutions Architect
Department: Technical
Reporting Line: Cloud Solutions  Manager
Location: Lagos, Nigeria

Responsibilities:

The Cloud Solutions Architect will provide technical and business consultative leadership throughout the technical life cycle of cloud solutions. He/she will be involved from pre-sales cloud solution formulation through system deployment; including bid preparation and customer interface resulting in cloud solutions architecture proposals. The Cloud Solutions Architect will develop and articulate cloud solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization.

The Cloud Solutions Architect will design cloud solutions for Managed Service customers in line with ITIL and/or industry best practice. He/she will manage and develop strategic partnerships with third party suppliers and other internal stakeholders for Cloud Aggregators or Managed Service Providers.

The specific responsibilities shall include :

  • Provide technical and business consultative leadership throughout the technical life cycle of cloud solutions.
  • Will be involved from pre-sales cloud solution formulation through system deployment; as well as bid preparation and customer interface resulting in cloud solutions architecture proposals.
  • Develop and articulate cloud solutions based on customers’ strategic business/technical requirements ascertained from working with multiple business units across the customers’ organization.
  • Design cloud solutions for Managed Service customers in line with ITIL and/or industry best practice.
  • Drive major cloud initiatives with a focus on the bottom line impact.
  • Manage and develop strategic partnerships with third party suppliers and internal stakeholders for Cloud Aggregators or Managed Service Providers.
  • Ensure quality, up to date documentation are maintained for all cloud service arrangements.
  • Coordinate with the sales team in formulating and building up proposals, including making technical demos and presentations to customers.
Communications and Work Relationships

The successful candidate will be required to work closely with the:

  • Technical team (IP ,Operations Support, Technical Sales)
  • Information Technology (IT) team
  • Service Delivery team
  • Sales team
Qualification:
  • BSc. in Computer Science, Information Technology or related technical degree.
  • Minimum 5 years of experience architecting cloud solutions.
  • Minimum of 5 years’ experience in a virtualization environment
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • Experience with VMware products (vSphere, vCloud Director) 
  • ITIL, Prince2/PMP certifications are strongly desired.
  • Cisco CCNA/CCDA and experience using Cisco equipment essential.
  • Minimum of 2 years of experience across the business development lifecycle (Business Development, Capture, Solution Architect, Pricing and Proposal Development) 
  • 3-4 years of experience in designing, architecture, and implementing enterprise applications and systems.
  • At least five (5-6) years industry experience
  • Experience with Microsoft Azure Cloud Services. Certification in Azure or any formal training preferred
  • Thorough understanding of Cloud Computing and Virtualization.
  • Demonstrable experience with infrastructure (hypervisors, networking, storage, load balancers, firewalls, monitoring etc.)
  •  Experience, knowledge and ability to cloud solution service offering across all three tiers: 
    - Infrastructure (including outsourcing best practices, transition, and ITIL) 
    -   Application Development and Maintenance
  • -   System Integration and Management
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage
  • Knowledge of Radio/Microwave and terrestrial transmission systems.
Competencies Required:
  • Holistic understanding of internet and hosting from the network layer up through the application layer
  • Outstanding understanding of available cloud technologies
  • Demonstrated ability to conduct technical studies and evaluations of business requirements – and successful implementations of recommended solutions
  • Familiar with application design best practices
  • Experience with Security devices (Firewalls e.t.c.)
  • Experience of Network configuration
  • Must have strong Windows/Linux/Unix skills.
  • Experience in migrating applications to the Cloud environments; reviewing and evaluating potential solutions for external/internal customers.
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Proactive with a positive 'can do' approach.
  • Sound commercial business understanding and risk awareness.
  • Excellent presentation and leadership skills 
  • Excellent interpersonal, oral and written communication skills

.

Demands of the Job:
  • Ability to work long hours and meet tight deadlines.
  • Ability to work with minimal supervision.

Solutions Architect - Lagos

Job Title: Solutions Architect - Lagos
Department: Technical 
Reporting Line: Lead, FSI, Non-Core & Managed Network Services
Location: Lagos

Responsibilities:

  • Provide technical and business consultative leadership throughout the technical life cycle of technical solutions.
  • Will be involved from pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in solutions architecture proposals.
  • The Solutions Architect will develop and articulate solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization.
  • Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.
  • Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific needs.
  • Design service solutions for Manages Network Service customers in line with ITIL and/or industry best practice
  • Proven business development experience and familiarity with SME markets
  • Demonstrate ability, determination and tenacity to move major initiatives forward and drive focus while consistently thinking of the bottom-line impact of the efforts
  • Contribute proactively to new service development.
  • Manage and develop strategic partnerships with third party suppliers and other internal stakeholders for Managed Network Services.
  • Ensure quality, up-to-date documentation exists for all service arrangements
Supervisor:

To work directly under the supervision  of the Lead, FSI, Non-Core & Managed Network Services

Contact:

The Solutions Architect report directly to the Technical Sales Manager. The Solutions Architect work closely with members of the Managed Network Service Team, Sales, Vendor Management, External Vendors, Project Management, Service delivery and members of other teams as required from time to time.

The Solutions Architect has regular contact with a number of internal and external stakeholders, these include but are not limited to:

  • Abuja Sales Managers
  • Project Manager
  • Managed Services
  • Service Delivery
  • Legal
  • CTO
  • Product Development
  • Team members
  • Customers
  • Technical Operations (TX, IP, OSP, DC and GNOC)
Competencies Required:
  • Experience with Cisco equipment essential. In-depth level knowledge of networking technologies including but not  limited to: TCP/IP (e.g. interpreting a packet trace file), WAN technologies,
  • VPN (Layer 2 & 3) , QoS, firewalls, routers, switches, DNS, Metro Ethernet, SDH, EoSDH, DWDM, VOIP and Data Centre Designs
  • Experience in designing and deploying standardized Voip technologies; SIP and H.323
  • In-Depth knowledge of Radio/Microwave and terrestrial transmission systems.
  • Experience in telecom architecture.
  • Experience in WLAN technologies (Controllers, WAPs, and 802.11 fundamentals)
  • Familiarity with 802.11g/n/ac/ax standards
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Proactive with a positive 'can do' approach.
  • Sound commercial business understanding and risk aware
  • Knowledge of Radio/Microwave and terrestrial transmission systems.
  • Excellent communication, presentation and leadership skills
  • Experience in telecom architecture.
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Proactive with a positive 'can do' approach.
  • Sound commercial business understanding and risk aware.
  • Set up and maintain a best practice library of company proposals and architectural designs proposed to customers with success and conversion rate indicators.
  • Team player / Ability to work independently / Ability to work without supervision
Qualifications:
  • Bachelor’s Degree or equivalent in Information Communication Technology or E Engineering
  • Cisco CCNA/CCDA/CCIP/CCNP/CCDP/CWNA
  • Certifications in Cloud Technologies is considered a plus for this position.
  • At least two (3) years of experience in proposal development, designing architecture, and implementing enterprise applications and systems.
  • At least five (5) years industry experience
Demands of the Job:
  • Strong background in solution design with focus on IP/MPLS/WLAN/IPLC/VOIP/Metro Ethernet/Data Centre Collocation/Cloud technologies
  • Background in Telecom and/or satellite industry.
  • Problem solving
  • Prioritising workload of self and others
  • Written and verbal communications
  • Contract negotiation and influencing skills.
  • Relationship Management and Analytical Skills

Solutions Architect - Abuja

Job Title: Solutions Architect - Abuja
Department: Technical 
Reporting Line: Lead: Regional, Education, Public sector and Oil & Gas
Location: Abuja

Responsibilities:

  • Provide technical and business consultative leadership throughout the technical life cycle of technical solutions.
  • Will be involved from pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in solutions architecture proposals for opportunities in Abuja region.
  • The Solutions Architect will develop and articulate solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization.
  • Develop and propose solutions.
  • The Solutions Architect will prepare the technical solutions architectural and implementation design documents for all MainOne Product offering ( IP/MPLS, IPLC, Wireless Networks, Data Centre Collocation & Disaster Recovery, Carrier Metro Ethernet and Voice)
  • The Solutions Architect will work closely with the PMO to define project deliverables and schedules and help to identify and leverage resources in order to satisfy the technical needs and objectives of the implementation.
  • Assess solutions for their commercial merits and provide appropriate recommendations.
  • The Solutions Architect will maintain awareness of existing or potential customer software/hardware situations and proactively alert the project management, engineering, and customer facing groups of potential problems based upon strong working knowledge of software/hardware compatibility within the customer's environment.
  • The Solutions Architect will stay current on technical specifications for hardware/software requirements of industry products through professional associations, trade journals, networking, and associated training and seminars.
  • Convey customer feedback including feature requests and product issues to Product Management and Development teams.
  • Coordinate with Abuja sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.
  • Maintain and continually update technical understanding of products and providing advice to other team members where necessary.
  • Provide technical input & support to Abuja sales team as part of the sales process.
  • Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific needs.
Supervisor:

To work directly under the supervision of the Lead: Regional, Education, Public sector and Oil & Gas

Contact:

The Solutions Architect will report directly to the Team Lead. The Solutions Architect work closely with members of Abuja Sales, Vendor Management, External Vendors, Project Management, Service delivery and members of other teams as required from time to time.

The Solutions Architect has regular contact with a number of internal and external stakeholders, these include but are not limited to:

  • Abuja Sales Managers
  • Project Manager
  • Service Delivery
  • Legal
  • CTO
  • Product Development
  • Team members
  • Customers
  • Technical Operations (TX, IP, OSP, DC and GNOC)
Competencies Required:
  • experience with Cisco equipment essential.
  • In-depth level knowledge of networking technologies including but not limited to: TCP/IP (e.g. interpreting a packet trace file), WAN technologies,
  • VPN(Layer 2 & 3) , QoS, firewalls, WLAN, routers, switches, DNS, Metro Ethernet, SDH, EoSDH, DWDM, VOIP and Data Centre Designs
  • Experience in designing and deploying standardized Voip technologies; SIP and H.323
  • In-Depth knowledge of Radio/Microwave and terrestrial transmission systems.
  • Experience in telecom architecture.
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Proactive with a positive 'can do' approach
  • Sound commercial business understanding and risk aware.
  • Set up and maintain a best practice library of company proposals and architectural designs proposed to customers with success and conversion rate indicators.
  • Team player / Ability to work independently / Ability to work without supervision
Qualifications:
  • Bachelor’s Degree or equivalent in Information Communication Technology or E Engineering.
  • Cisco CCNA/CCDA/CWNA/CCIP/CCNP/CCDP
  • At least five (5) years industry experience
  • At least five (2) years’ experience in a Solutions Architect role.
Demands of the Job:
  • Strong background in solution design with focus on IP/MPLS/IPLC/Wireless/VOIP/Metro Ethernet/Data Centre Collocation/Cloud technologies.
  • Background in Telecom and/or satellite industry.
  • Problem solving
  • Prioritising workload of self and others
  • Written and verbal communications
  • Contract negotiation and influencing skills.
  • Relationship Management and Analytical Skills

IPNOC Supervisor

Job Title: IPNOC Supervisor
Department: Technical
Unit: Network Opertions.
Reporting Line:

Manager Network Operations

Responsibilities:

The IPNOC Supervisor will supervise and be responsible for the first line network monitoring, surveillance and fault management support on the elements and components of the Main One network, using various network management and trouble ticketing systems. Specifically, the IPNOC Supervisor’ responsibility includes

  • Supervise monitoring of Main One’s network providing specific update, status and performance of all network components, capacity services etc.
  • Handle escalated trouble calls and work closely with engineering, NOC, and customer engineers to resolve service issues 
  • Troubleshoot network architecture, design and implementation hardware and software to ensure overall network performance 
  • Will ensure Identification and provision of at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
  • Will supervise maintenance of and ensure full compliance with all Main One’s NOC processes and procedures.
  • Ensure that all escalated IP related tickets are resolved within agreed timelines and handled professionally 
  • Provide adequate support and requisite input to IP planning and technical sales teams 
  • Will oversee proper technical documentation of all network events throughout normal/shift cycle or operations.
  • Will supervise network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures. 
  • Will oversee and ensure daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.
  • Implement change requests as per business needs on network equipment like routers switches, firewalls etc
  • Ensure all applications for monitoring the IPNGN network are up to date and functional.
  • Ensure all customer SLAs are met.
Contact : you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project
Competencies Required:
  • Strong experience configuring and troubleshooting Cisco routers and switches 
  • Cisco IOS/IOS XR experience will be an added advantage 
  • Familiarity with TAC case management and escalation process 
  • Strong understanding of a process driven environment 
  • BGP, MPLS, L2VPN and L3VPN experience 
  • Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP) 
  • IP multicast experienc
  • Good communication skills.   
  • Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
  • Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
  • Capable of multi-tasking, good time management and prioritization of workload.
  • Strong analytical skills and able to collate and interpret data from various sources.
  • Actively encourage strong working relationships with other teams.
  • Good technical documentation skills
  • Very good understanding of Main One’s products and processes
  • Eager and quick to learn
Qualifications:
  • Minimum HND/BSc. Degree in Computer Science or in a related discipline.
  • 5-8 years’ experience.
  • CCNP , CCIP, CCSP certification or equivalent experience 
  • CCIE Certified - will be an added advantage.
Demands of the Job:
  • Able to work well within a busy team and handle a wide range of issues.
  • Ability to assess and priorities faults and respond or escalate accordingly.
  • Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
  • Actively seeks ways of improving existing systems and processes.
  • Can do’ attitude. 
  • Ability and willingness to work round the clock when required, and meet tight deadlines
  • Ability to travel within and out of the country at short notice.
  • Good research skills

Database Administrator

Job Title: Database Administrator
Department: Technical
Reporting Line: Cloud Operations  Manager
Location: Lagos, Nigeria

Responsibilities:

The Database Administrator is responsible for the performance, integrity and security of databases. They will also be involved in the planning and development of the database and storage systems in MainOne, as well as troubleshooting any issues on behalf of the users. He/She will evaluate relevant trends and suggest changes, enhancements/ upgrades or eliminations to Main One’s existing environment and provide innovative, reliable and high quality DB solutions for the Company.

The specific responsibilities will include;

  • Design/implement data persistence solutions with the right database solution
  • implementing best practices guidelines and Policies relating to Databases as well as Capacity planning of Databases, Storage and Backup
  • Ownership of operational stability of Business critical database instances
  • Day-to-day proactive monitoring, including monitoring error logs, database and log space, user activity, and resource utilization.
  • SQL and DB performance tuning, reporting and forecasting.
  • Develop refine backup procedures and policy.
  • Creating of automation tools for managing relational databases (auditing, account management, backup/restore, discovery, schema deployment)
  • Work with infrastructure owners to test and verify integrity of data archives
  • Storage Management, including storage design, configurations, implementation, additions, and consolidations
  • Storage capacity planning and implementation 
  • Performance monitoring, troubleshooting proactive support and problem analysis as may be assigned by the manager.
  • Manage and support SAN Environment
  • Operate and support of data enterprise backup systems
  • Schedule backup jobs based on documented procedures and Schedules
  • Provide improvement feedback on backup procedures and standards
Communications and Work Relationships

You will be required to work closely with the:

  • Technical, 
  • Cloud
  • Managed Services and IP Teams
Qualification:

•    Minimum BSc. Degree in Computer Science or in a relatedDiscipline.
•    Minimum of 5 years in Database Administration 
•    Certification in Oracle and SQL Databases
•    Certifications in VMware, EMC and/or other related certifications
•    Virtualization/Storage/Back up Technologies is required

Competencies Required:
  • Excellent oral, written communication and presentation skills (at C Level)
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage
  • Must have strong Windows/Linux/Unix skills.  
  • Strong storage design and administration is an added advantage.
  • High level of Integrity and professionalism, especially in dealing with highly confidential information
Demands of the Job:
  • Problem solving ability
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing ability
  • Troubleshooting ability

Project Coordinator

Job Title: Project Coordinator (Special Projects/Managed Services)
Department: Technical
Reporting Line:

Team Lead, Project Management/Technical Sales

Location: Lagos, Nigeria.
Responsibilities
The Project Coordinator, who must have an understanding of Project Management Methodologies, exposure to PMP or PRINCE2, and with wireless and terrestrial network experience will be accountable, on-time and on-budget for Service Delivery.
Other responsibilities include:

Specifically the job holder will be responsible for the following;

  • Defines clearly project objective.
  • Ensures the agreed project management methods, standards and processes are maintained throughout the project lifecycle.
  • Manage Access Requests and Material Movements with the appropriate parties (Logistics, Partner Providers, Vendors, etc)
  • Coordinate the installation of network equipment at customer premises or at core network nodes.
  • Prepares and manages project plans and implementation schedules using MS Project and other suitable software.
  • Provides the Project Team (incl. Executives as situation demands) with ad hoc and periodic Project environmental reports specifically to do with project costs, lessons learnt and risks
  • Responsible for the implementation of current product portfolio and new products.
  • Manage planning and operations teams and external contractors during project execution.
  • Co-ordinates the production of all reports and produce project summary reports.
  • Escalates project issues timely.
  • Hold regular meetings with all stakeholders on project status.
  • Produces Project reports for customer and internal consumption.
  • Controls the project implementation process
  • Develop and support effective communication mechanisms between the project teams and the rest of the organization.
  • Develops and maintains the project library, filing, recording and reporting systems.
  • Assists in invoicing according to milestone.
  • Assists with the preparation of bid documents.
  • Assists with equipment ordering and payment of vendor/ contractor invoices.
  • Assists with contract negotiations with external suppliers.
  • Perform regular quality inspections (when necessary).
Supervision Team Lead, Project Management/Technical Sales
Contacts you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.
Qualifications, Skills  & Competencies:
  • A first degree in Project Management or BEng, BSc, BTec, Required.
  • 5 years post NYSC experience in managing telecom/technology projects is an advantage.
  • PMP or Prince2 project management methodology preferred.
  • Proficient use of Microsoft Office suite
  • Outstanding Process and Systems Documentation
  • Must have good knowledge of handling Telecommunication or Engineering projects
  • Proficiency in the use of relevant computer applications for financial reporting and project management.
  • Highly Organized
  • Conflict Resolution
  • Team Oriented and Leadership
  • Problem Management (analysis and resolution)
  • Customer Service Orientation
  • High level of Integrity
  • Demonstrates independent ownership and management of tasks.
  • Strong level of professionalism in dealing with highly confidential information
  •  
Demand on the job
  • Problem solving 
  • Presentation skills
  • Prioritizing workload of self and others
  • Written and verbal communications
  • Negotiation and influencing skills
  • Time Management Skills
  • Relationship Management and Analytical Skills

IT Service Desk Supervisor

Job Title: IT Service Desk Supervisor
Department: Information Technology
Reporting Line:

IT Technical Support Manager

Location: Lagos, Nigeria.
Responsibilities

The Service Desk Supervisor’s role is to ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions. 

The Service Desk Supervisor is also responsible for planning, designing, and analyzing the organization’s service desk according to best practices, while ensuring high levels of customer service quality and availability. This individual will recommend, develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. 

The Service Desk Supervisor is also responsible for service process design, performance analysis, and developing proactive resolution plans. The Service Desk Supervisor will also contribute to escalated problem resolution by giving in-person, hands-on support to end users where necessary.

Operational Management

  • Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
  • Develop and enforce request handling and escalation policies and procedures.
  • Track and analyze trends in Help Desk requests and generate statistical reports.
  • Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
  • Identify, recommend, develop and implement end user training programs to increase computer literacy and self-sufficiency.
  • Oversee development and communication of help sheets, usage guides and FAQs for end users.
  • Oversee the development, implementation and administration of service desk staff training procedures and policies.
  • Train, coach and mentor Service Desk Technicians and other junior staff.
  • Manage the overall desk activities and staff.
  • Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.
  • Attend Change Advisor Board (CAB) meetings.
  • Monitor incident trends and anticipate potential problems for proactive resolution.
Supervision IT Technical Support Manager
Qualifications, Skills  & Competencies:
  • B.Sc./HND in the field of computer science
  • 3+ years’ work experience in IT service desk and support
  • Certification in ITIL V3, MCSE/MCSA
  • Extensive application support experience in
  • Extensive knowledge of computer hardware, including troubleshooting.
  • Working knowledge of a range of diagnostic utilities, including […].
  • Good written, oral, and interpersonal communication skills.
  • Experience with desktop and server operating systems, including Win7,8.1, Windows 2008 server etc.
  • Familiarity with the advanced principles of ITIL, ITSM
  • Proven track record of developing and providing SLAs and Service Desk deliverables.
  • Demonstrated progressive experience in the management of a technical support team.
  • Understands OSI model and has knowledge of TCP/IP
  • Knowledge of Microsoft Dynamics AX ERP and SharePoint platform
Demand on the job
  • Solid relationship management and performance management skills.
  • Ability to motivate and direct staff members and subordinates.
  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional interpersonal skills, with a focus on listening and questioning skills.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.

IP System Administrator

Job Title: IP System Administrator
Department: Technical
Reporting Line: Manager, IP Operations
Location: Lagos, Nigeria

Responsibilities:

The IP System Administrator primarily provides support to the IPNGN Virtual infrastructure.

Specifically, the IP System Administrator’s responsibilities shall include:

  • Perform daily system monitoring, verifying the integrityand availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
  • Apply OS/Hypervisor/Firmware/applications patches and upgrades as demanded, and upgrade administrative tools and utilities. Configure / add new services.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitioning and RAID configuration as required
  • Perform monthly performance reporting to support capacity planning.
  • Troubleshoot and resolve all operating system and application related issues.
  • Research and recommend innovative, and where possible, automated approaches for system administration tasks.
  • Create, change, and delete user accounts per request.
  • Perform Server Hardening in accordance with the company information technology rules.
  • System Hardware/Software compliance check and update.
     
Qualification:
  • BSC in Computer Engineering or Computer Science
  • Minimum of 4 years relevant experience
Competencies Required:
  • Linux and windows servers troubleshooting skills required.
  • Working knowledge of the Linux Kernel
  • Database Administration experience
  • Experience supporting Vmware vSphere environment is desirable.
  • Networking experience will be an added advantage
  • Shell Scripting experience will be an added advantage
  • CCNA , REDHAT, WINDOWS,VMWARE certifications
Demands of the Job:
  • Strong written and verbal skills
  • Ability to work independently
  • Ability to resolve issues in a timely fashion
  • Availability to work overtime in times of emergency and specialized project deliveries.

IP (Intern)

Job Title: IP Intern
Department: Technical
Reporting Line: Manager, IP Operations
Location: Lagos, Nigeria

Responsibilities:

The IP (Trainee) Engineer will be responsible for supporting his colleagues in designing, integrating and implementing IP based services on the Main One network and or customer networks.

Other responsibilities include:

  • Monitoring of network elements and ensuring prompt repair and restoration of all faulty/down sites/links.
  • Installation, configuration and maintenance of network andsecurity infrastructure, including routers, switches, firewalls,VPN, proxy servers.
  • Performing routine checks and maintenance on all network elements.
  • Managing bandwidth of the IP backbone for optimal performance.
  • Working and cooperating with internal and external groups when required in order to fully support environments and maintain service.
  • Field support and provisioning support tasks as a method to encourage learning and responsibility.
  • Contributing to initiatives for driving down incident rates and working with 1st line Operations and Operations Engineers within specialist functional teams, to improve service recovery times.
  • Monitoring and tracking of inputs in the Document Management Server.
Qualification:
  • B.Sc in Computer Science or other relevant disciplines.
  • 1 year post NYSC experience.
  • Relevant certifications, preferably CCNA. An MCP or CCNP will be an advantage.
Competencies Required:
  • Basic knowledge of networking technologies - TCP/IP, BGP, DNS, VPNs, Firewalls, Proxy etc.
  • Basic knowledge of networks
  • Good oral and written communication skills
  • Time management and personal effectiveness skills
  • Relationship management
  • Team work
Demands of the Job:
  • Ability and willingness to work long hours and meet tight deadlines;
  • Ability to work under minimal supervision
  • Reliability, rigour, team-spirit, service oriented and initiative in the execution of the assigned work