Please note that MainOne does not accept unsolicited resumes from recruitment agencies.
In the absence of a signed service agreement, MainOne will not consider or agree to any payment,
referral fee or such other compensation to a recruitment agency. In the event of the submission of an
unsolicited resume or referral from a recruitment agency without a signed service agreement,
MainOne reserves the right to pursue and hire any such candidates without any obligation (financial or otherwise)
to such recruitment agency.
In addition, MainOne does not support or approve hiring practices that obligate a candidate to pay a
portion of his/her remuneration to a recruitment agency as compensation for a referral to MainOne.
I hereby declare that the information I will provide on my job application and supporting documents is
correct and can be relied on. If it is subsequently discovered that any statement or information is false,
misleading or copied from another source (in the case of assessments), my application may be disqualified.
This role entails the implementation of the process review framework and initiatives to drive conformance to business processes, whilst ensuring quality delivery throughout the business.
Specific responsibilities include:
Business Continuity Management
Support the overall Business Continuity Management process by ensuring that key technical and service facilities can be recovered within the agreed business timescales.
Support the development and implementation of business continuity plans, to provide fail-over capacity for all mission-critical network assets including servers, applications, and facilities.
Develop, review and standardize all recovery process and procedural standards to address routine, backup, redundancy and recovery requirements.
Coordinate the implementation of common Business Continuity / Disaster Recovery (BC/DR) processes, evaluate and implement approved business continuity management strategies.
Support the implementation of Business Impact Analysis (BIA) and Business Continuity Plans.
Develop appropriate off-site data and document repositories and procedures to be utilized if the information were to be irretrievable due to a major disaster.
Ensure the company’s data, data systems, infrastructure and networks are recoverable in the event of a disaster.
Drive and close all DR related projects and operational activities.
Track and monitor the implementation of changes that may impact Business Continuity.
Develop, track and report all operational issues related to Business Continuity.
Coordinate disaster recovery testing for all Mission Critical Processes, identify bottlenecks and develop ideas for performance improvements and implementation. Update the DR Plan and execute it in line with the agreed schedule.
Develop and update all Business Continuity Policies, Processes, and Procedures (PPPs)
Draft Business Continuity reports for review by line Manager.
Conduct periodic and ad-hoc review of Mainone business processes to determine fitness for purpose.
Develop process review reports that clearly highlight identified strengths, weaknesses and improvement recommendations.
Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions.
Identify and mitigate process bottlenecks in order to realize process efficiency.
Generate periodic KPI performance reports for strategic processes, to provide feedback on process effectiveness and efficiency, gaps and corrective actions.
Continuously ascertain maturity level of Mainone processes in order to monitor evolution of strategic processes and share best practices with the organization.
Facilitate process awareness trainings and design of workshop materials for internal and external customers.
Establish and manage ad hoc process improvement teams, for process optimization and operational excellence.
Support the maintenance of the Quality Management System to promote the organization’s competitive edge.
Facilitate employee engagement on the organisation’s Quality Management Systems.
Qualifications, Skills & Competencies
Bachelor’s degree in any Analytical, Science or Engineering discipline. Masters will be an added advantage
Minimum of 3-5 years’ experience in a Disaster Recovery, Risk Management or Business Process Function
Experience with business process management is an advantage
A good understanding of available and emerging disaster recovery tools
Experience in use of Disaster recovery methodologies and tools
Experience in preparing, reviewing and reporting disaster recovery metrics
Knowledge of Business protection systems and experience of Contract Management type roles
Must have a good working knowledge of the Telecommunication Industry process standards
Strong Project Management Skills
Should have high energy and sense of urgency
Good written and oral communication
Must be flexible and able to adapt to the needs of the business, analyze and interpret data efficiently
Must be a self-starter and be able to prioritize activities to suit the dynamic business conditions of MainOne
Demands of the Job
Critical thinking and decision making
Good time management and organization
Excellent written and oral communication
Strong operations management skills
Strong analytical skills; ability to read and interpret complex written information