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The Sales Account Manager’s primary function is to ensure customer retention and revenue growth for assigned accounts. The account manager will also be responsible for gaining new market share in their given sector and territory.
Specific responsibilities include:
Identify new business opportunities, initiate business development activities, develop and manage relationships for assigned accounts to grow the company’s sales/revenues.
Serve as the primary customer contact for all account management matters (technical and business issues) for assigned accounts to ensure customer satisfaction.
Support Head of Unit to manage and execute the unit’s business development strategy and implement tactical plans to facilitate the achievement of sales and revenue targets.
Leverage existing relationships with partners and customers to generate new business opportunities.
Build and maintain a strong sales pipeline/account planning.
Proper analytics, reporting of sales forecast and key account metrics.
Clearly communicate progress on sales initiatives to internal stakeholders.
Collaborate with Marketing and Head of Unit to identify product offerings and features beneficial to the assigned accounts.
Assist with customer requests and issue escalations as required.
Manage contract milestones for extension and renewal of contracts
Ensure customer data is updated and customer activity effectively tracked in sales force.
Keep up to date with the market and provide business intelligence as required.
Qualifications, Skills & Competencies
Bachelor’s degree in any discipline preferably Business Management or related field.
Minimum of 5-7 years’ relevant experience
Strong verbal and written communication skills
Excellent listening and presentation abilities
Excellent interpersonal and networking skills
Result orientation and collaboration skills
Analytical thinking and problem-solving skills
Keen attention to details.
Ability to identify, negotiate and close deals
CRM tool-Salesforce and MS Office proficiency
Market insight and Research skills
Demands of the Job
Positive 'can-do' attitude
Customer focused mindset
Strong ability to grow sales
High learning agility and ability to operate effectively in a challenging/fast paced environment
Ability to source intel that will lead to increased sales