The Data Center Service Analyst will assume ownership of the Data Centre space and liaise with the Data Centre Service Coordinator and Service Delivery Manager to ensure consistent customer experience.
Other responsibilities will include;
1. Regular interaction with customers or other stakeholders.
2. Ability and willingness to work extra hours when required.
3. Will be required to travel to various customer locations to carry out data centre audit/site surveys of prospective customer infrastructure.
4. Be required to develop and prepare reports for internal and external customers
5. Be able to complete customer Collo requests/questionnaires within tight deadlines.