JOB DETAILS

Job Title: Product Manager (Data Centre)

Department: Technical
Location: Lagos
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 5

Responsibilities

 

Job Title: Product Manager, Data Centre
Department: Technical
Reporting Line: Head, Product Management

Responsibilities:

  1. Product Performance:

    • Launch new products and optimize existing ones to achieve financial targets.
    • Provide product sales forecasts, capacity utilization insights, and demand projections for informed decision-making.
    • Conduct quarterly product performance reviews and share results, insights, and recommendations with management.

  2. Innovation:

    • Conduct market scans to identify trends and opportunities for new product development based on evolving customer needs.
    • Oversee the product innovation process to keep MainOne at the forefront of new market opportunities.
    • Manage the product roadmap to ensure a constant influx of new products that meet customer needs.

  3. Customer Engagement & Support:

    • Collaborate with the Sales team to identify opportunities for upselling and cross-selling products to new and existing customers.
    • Track product complaints, bugs, and defects, ensuring timely resolution and customer satisfaction.
    • Involve customers in proof of concept and prototype testing for new products.

  4. Team & Stakeholder Management:

    • Set up bi-weekly sales-marketing meetings to review the product pipeline, marketing activities, and sales requirements/issues.
    • Foster a culture of collaboration among internal stakeholders to drive product performance and adoption by customers.
    • Coordinate meetings with stakeholders to discuss and address product issues.
    • Provide weekly and monthly reports to management on product pipeline status, marketing activities, and performance.

  5. Product Pricing:

    • Work with the Pricing Team to determine competitive and profitable price books for all products.
    • Provide margin analysis to justify price discount requests from Sales and conduct regular price review exercises for the customer base.

  6. Product Development:

    • Manage the product development process, from opportunity assessment to launch, ensuring timely execution and alignment with objectives.
    • Develop and secure management approval for concept documents, service descriptions, marketing collateral, and project plans.

  7. Lifecycle Management:

    • Conduct quarterly reviews of the product lifecycle, determining retention, enhancement, or withdrawal strategies as needed.

  8. Partner Management:

    • Manage relationships with 3rd party partners to maximize benefits and value for MainOne.

  9. Product Launch:

    • Complete detailed briefs for Marcoms, outlining product marketing requests and strategies.
    • Collaborate with Marcoms to develop go-to-market plans and communication strategies for product launches.

Qualifications, Skills & Competencies

- At least  5 years’ experience in Telecommunications, Engineering or the ICT industry with 3 – 4 years’ experience in product development

- Bachelor Degree in Engineering, computer science or Information and Communication Technology

- Proven experience as a Product Manager or similar role in the technology or data centre industry.
- Strong analytical and strategic thinking skills with a track record of driving product performance and revenue growth.
- Excellent communication and interpersonal abilities to collaborate effectively with cross-functional teams and stakeholders.
- In-depth knowledge of data centre products, market trends, and customer needs.
- Proficiency in project management tools and software.
- Ability to travel as needed for customer engagements and industry events.
- Certification in Product Management (e.g., Pragmatic Marketing Certified, Certified Scrum Product Owner) is a plus.

Demands of the Job

• Excellent organizational skills

• Strong project and self-management skills and ability to multi-task.

• Passion to understand the market needs and find innovative solutions to them.
• Well-informed of the market competitive structure, industry practices and regulation.

• Strong analytical and problem solving skills; ability to identify root cause and develop solutions

• Ability to follow a prescriptive design process and to work within the allotted project time limits
• Possess a unique blend of business and technical savvy; able to identify trends and create relevant products.
• Demonstrate good attention to detail and results oriented; demonstrated track record of proactively establishing and following through on commitments.
• Strong presentation and communication skills and the ability to translate technical concepts to field sales teams, technical and non-technical customers, and C-level client contact