Job Title: Cloud Infrastructure & Data Protection Engineer

Department: Technical
Location: FF
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 7


The Cloud Infrastructure & Data Protection Engineer will be responsible for providing 2nd level support to MainOne cloud customers and overseeing the day-to-day operations and maintenance of the cloud and backup infrastructure and effectively communicating with all stakeholders on pertinent matters including - but not limited to - software deployment, upgrades, system setup, system administration, monitoring, configuration, change management, capacity planning, availability management, disaster recovery and routine update of services. He/ She will also assist with developing processes to manage operations, technical standards, and architecture development.

Other responsibilities include; 

  • Manage all backup and recovery tools and systems.
  • Provide timely L2 issue resolutions and support to cloud customers.
  • Work actively with the rest of the Cloud Infrastructure team to support the Private Cluster and VMware platforms.
  • Systems, Servers, and Storage Administration.
  • Define and deliver on capacity planning analysis and monthly reporting.
  • Provide support and analysis of complex problems.
  • Ensure operating standards and procedures are defined and adhered to by others.
  • Identify opportunities for infrastructure and process improvements.
  • Advise on technology trends and standards.
  • All additional job duties as defined by the Head of Cloud Operations.

Qualifications, Skills & Competencies

  • Bachelor’s Degree or equivalent in Information Communication Technology or Engineering
  • At least five (6) years industry experience in IT Service management, Data center, Server, Backup and Disaster Recovery, and Storage management, Virtualization, System and Network management.
  • Minimum of 5 years’ experience with Commvault / Veeam
  • Experience with Microsoft Azure Public, VMware, Private and Hybrid Cloud is a must have.
  • Must have strong Windows/Linux/Unix skills.
  • Certifications in Microsoft Azure, VMware, Commvault, Veeam, Linux, Hyper-V, Storage, and other Cloud Technologies are an added advantage.

Skills & Competencies

  • Strong background and understanding of Backup Technologies like Commvault, Veeam, Veritas etc.
  • Demonstrated ability, determination, and tenacity to move major initiatives forward and drive focus while consistently thinking of the bottom-line impact of the efforts.
  • Experience working with virtualization technologies (Hyper-V/VMware)
  • Experience with Microsoft Public, Hybrid and Private cloud
  • Understanding of Server Clustering, Failover, High-availability.
  • Experience working with Windows/Linux operating systems
  • Certifications in Linux, Hyper-V, Windows Server, VMware, Commvault, Veeam,
  • Hyperconverged System, System Centre, VMware, SAN Storage Technologies, and other Cloud
  • Knowledge of OEM technologies required to deliver Infrastructure as a service including Dell, HP, Microsoft Azure, VMware, Load balancers, Storage solutions, etc.
  • Excellent oral and written communication skills
  • Team player with strong collaboration and engagement skills

Demands of the Job