The IT Service Desk Officer will provide high quality systems support for the various departments in MainOne and will be responsible for managing and resolving all IT related issues/queries and will also play an active role in IT implementation activities.

Other responsibilities shall include but not limited to the following:

• Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.
• Perform maintenance and repairs on computer hardware including backup, recovery and equipment cleaning.
• Train users on computer hardware/software and other electronic office equipment.
• First level selection and design of the hardware and, network and software necessary to operate and improve Main One’s information management system.
• Manage the company’s administrative network i.e. network accounts, email accounts website access account, remote access account.
• Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
• Research, evaluate and purchase new hardware and software to meet the company’s requirements computers, and other electronic office equipment.
• Design, install, support and integrate centralized and distributed network hardware, operating systems and applications.
• Responsible for maintaining an inventory of internal licenses, overseeing updates and tracking compliance.
• Responsible for logging all IT problems and resolutions, and liaising with the external support company.
• Providing input into the IT strategy and annual IT budget.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems; research products and enhancements and their applicability to Main One’s needs.
• Inducting new employees on IT system
• Aside the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications before deployment to users
• Monitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition. Weekly and monthly report will be generated.
• Monitor server event before they become incidents. Monitor unauthorized/unlicensed installation of application using spiceworks. Weekly and monthly report will be generated.

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Qualifications:

• ITIL qualification is an added advantage.
• At least 3 - 5yrs work experience in related field
• B.Sc./HND in IT / Computer Engineering / Computer Science

Skills & Competencies:

• Team work
• Customer Service
• Analytical Thinking
• Self management skills
• Technical Support Proficiency
• Professional and Good Work Ethics
• Proficiency in MS Office & Products
• Ability to communicate in French will be an added advantage (Both written and oral communication in French)

• Ability to multi-task efficiently without compromising on quality
• Ability and willingness to work round the clock when required and meet tight deadlines.