JOB DETAILS

Job Title: Technical Support Intern (SME)

Department: Commercial
Location: Lagos
Number to Hire: 1
Job Type: Contract
Years of Experience: 1-2 years

Responsibilities

The Technical Support Intern will be responsible for the following functions:

  • Configure, test and provision customers on CRM platform.
  • Coordinate 3rd party installation and support activities.
  • Assign new requests/opportunities captured from MainOne website.
  • Run weekly reports on incidents – opportunities and complaints.
  • Network management and monitoring.
  • Perform 1st level fault troubleshooting tasks.
  • Liaise with OEM to resolve technical related issues.
  • Liaise with vendor(s) for customer installations.
  • Escalate unresolved issues to the appropriate teams.
  • Critically analyze customer complaints and issues with a bid to providing lasting solution.
  • Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

  • BSc/HND in a relevant study. 
  • Excellent communication skills.
  • Multitasking skills.
  • CCNA will be an advantage.
  • Previous experience in a similar position is an added advantage. 

 


Demand on the Job

  • Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
  • May be required to stay after office hours.
  • Job requires a lot of patience, and exemplary communication skills.