Responsibilities: Person will be responsible for managing Products for Carrier Services, Equinix Collocation services sold under MainOne Portfolio and Interconnect Services. Carrier Services will include Wholesale, Enterprise and SME/SOHO services but will exclude Cloud Services. 

Product Development & Performance:

Launch new products and optimize existing ones to achieve financial targets. Manage the product development process, from opportunity assessment to launch, ensuring timely execution and alignment with objectives. Develop and secure necessary approvals for concept documents, service descriptions, marketing collateral, and project plans. Provide product sales forecasts, capacity utilization insights, and demand projections for informed decision-making. Conduct monthly/quarterly product performance reviews and share results, insights and recommendations with management.  Complete detailed briefs for Marcoms, outlining product marketing requests and strategies. Collaborate with Marcoms to develop go-to-market plans and communication strategies for product launches Coordinate meetings with stakeholders to discuss and address product issues. Provide weekly and monthly reports to management on product pipeline status, marketing activities, and performance.  Conduct quarterly reviews of the product lifecycle, determining retention, enhancement, or withdrawal strategies as needed.

Market Intelligence & Analysis:

Conduct market scans to identify trends and opportunities for new product development based on evolving customer needs. Oversee the product innovation process to keep MainOne at the forefront of new market opportunities. Manage the product roadmap to ensure a constant influx of new products that meet customer needs.

Engagement & Support with Sales/Marketing Team:

Collaborate with the Sales team to identify opportunities for upselling and cross-selling products to new and existing customers. Track product complaints, bugs, and defects, ensuring timely resolution and customer satisfaction. Involve customers in proof of concept and prototype testing for new products. Set up recurring meetings with sales/marketing teams to review the product pipeline, marketing activities, and sales requirements/issues. Foster a culture of collaboration among internal stakeholders to drive product performance and adoption by customers

Product Pricing:

Work with the Pricing Team to determine competitive and profitable price books for all products. Provide margin analysis to justify price discount requests from Sales and conduct regular price review exercises for the customer base. Monitor Product Input Cost and give inputs to Pricing Team for pricing adjustments if Product profitability is impacted. 

Partner Management:

Manage relationships with 3rd party partners to maximize benefits and value for MainOne. Responsible for management of AMSIX platform and partnership with AMSIX. 

- At least  7 years’ experience in Telecom or the ICT industry with 3 – 4 years’ experience in product development

- Bachelor Degree in Engineering, computer science or Information and Communication Technology

- Proven experience as a Product Manager or similar role in the technology or data centre industry.- Strong analytical and strategic thinking skills with a track record of driving product performance and revenue growth.- Excellent communication and interpersonal abilities to collaborate effectively with cross-functional teams and stakeholders.- In-depth knowledge of telecom, data centre products, market trends, and customer needs.- Proficiency in project management tools and software.- Ability to travel as needed for customer engagements and industry events.- Certification in Product Management (e.g., Pragmatic Marketing Certified, Certified Scrum Product Owner) is a plus.

• Excellent organizational skills

• Strong project and self-management skills and ability to multi-task with result-oriented approach. 

• Passion to understand the market needs and find innovative solutions to them.• Well-informed of the market competitive structure, industry practices and regulation.

• Strong analytical and problem solving skills; ability to identify root cause and develop solutions

• Ability to follow a prescriptive design process and to work within the allotted project time limits• Possess a unique blend of business and technical savvy; able to identify trends and create relevant products.• Demonstrate good attention to detail and results oriented; demonstrated track record of proactively establishing and following through on commitments.• Strong presentation and communication skills and the ability to translate technical concepts to field sales teams, technical and non-technical customers, and C-level client contact