JOB DETAILS

Job Title: Technical Support Intern (SME)

Department: Commercial
Location: Lagos
Number to Hire: 2
Job Type: Contract
Minimum years of Experience: 1

Responsibilities

The Technical Support Intern will be responsible for the following functions:

Configure, test and provision customers on CRM platform. Coordinate 3rd party installation and support activities. Assign new requests/opportunities captured from MainOne website. Run weekly reports on incidents – opportunities and complaints. Network management and monitoring. Perform 1st level fault troubleshooting tasks. Liaise with OEM to resolve technical related issues. Liaise with vendor(s) for customer installations. Escalate unresolved issues to the appropriate teams. Critically analyze customer complaints and issues with a bid to providing lasting solution. Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

BSc/HND in a relevant study.  Excellent communication skills. Multitasking skills. CCNA will be an advantage. Previous experience in a similar position is an added advantage. 

 


Demands of the Job

Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved. May be required to stay after office hours. Job requires a lot of patience, and exemplary communication skills.