JOB DETAILS

Job Title: Field Support Technician (Port Harcourt, Contract)

Department: Technical
Location: Port Harcourt
Number to Hire: 1
Job Type: Contract
Minimum years of Experience: 3

Responsibilities

  • Provide technical support to clients in person and remotely, providing enterprise-level assistance to clients.
  • Take ownership, track customer issues until resolution, and follow standard procedures to escalate unresolved issues to appropriate internal departments.
  • Install, troubleshoot, and work on various MW, OSP, IP, GPON and Power equipment.
  • Supervise installation and maintenance vendors (OSP, MW, IP, Power, etc.).
  • Ability to work round-the-clock to provide quality customer service to clients whenever the need arises and be able to work calmly under pressure
  • Able to learn and work on changing and emerging technologies.

 


Qualifications, Skills & Competencies

Educational Qualification

BSC in any technical field or a minimum of two years experience in microwave, Ciena, Gpon, OSP, power, and troubleshooting basic IP or network issues

Competencies Requirements

  • Problem-solving skills.
  • Good client-facing skills.
  • Good written and verbal communication skills.
  • Document technical knowledge in the form of notes and manuals.
  • Possess a basic level of knowledge of communications technologies and inter-networking principles.
  • Demonstrate competency in the analytical techniques necessary to handle basic assignments.
  • Exhibit a fundamental understanding of pertinent telecom equipment, materials, systems, and business processes.
  • Demonstrate the ability to be a team player.
  • Ability to develop decision-making skills.

 

 


Demands of the Job

Ability to travel when required.