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The Cloud Solutions Manager will develop and articulate solutions based on a customer's strategic business or technical requirements; ascertained from engagements with multiple business units across the customer's organization.
Provide subject matter expertise and recommendations for Cloud computing technologies and architectural patterns as well as maintain responsibility for the design of a customer solution.
Will be involved from pre-sales solution formulation through system deployment, including bid preparation and customer interface resulting in cloud solutions architecture proposals.
Design cloud adoption strategy and client growth plan for key accounts using in-house and partner products that address pain points to achieve profitability.
Prepare the technical solutions, architectural and implementation design documents.
Conduct pre-migration assessment for clients looking to adopt cloud services
Prepare process documents to provide lay down procedures for daily operation/activities
Track and forecast Cloud usage and needs across Cloud Platforms.
Demonstrate leadership ability to back decisions with research and the “why,” and articulate several options, the pros and cons for each, and a recommendation
Work closely with Project Managers to define project deliverable and schedules.
Develop solutions architecture and evaluate architectural alternatives for private, public and hybrid cloud models
Define optimal design patterns and solutions for high availability and disaster recovery
Ensure delivered solutions meet/perform to technical and functional/non-functional requirements
Provide technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to service owners
Ensure delivered solutions are realized in time frame committed; work in conjunction with project managers to size and manage scope and risk
Help to identify and leverage resources in order to satisfy the technical needs and objectives of the implementation.
Assess solutions for their commercial merits and provide appropriate recommendations.
Maintain awareness of existing or potential customer software/hardware situations and proactively alert the project management, engineering, and customer facing groups of potential problems based upon strong working knowledge of cloud solutions including software/hardware compatibility within the customer's environment.
The Cloud Solutions Manager will stay current on technical specifications for cloud hardware/software requirements of industry products through professional associations, trade journals, networking, and associated training and seminars.
Provided direction for the Cloud Solutions architects.
The Cloud Solutions Manager will work closely with members of the following teams as required from time to time.
Customer Service Delivery
Qualifications, Skills & Competencies
Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred.
Minimum of ten (10) years’ experience in large complex information systems and cloud services with at least two (4) years in a supervisory.
At least five (5) years’ managerial experience of IT Service management, data center, server, and storage management, virtualization, networking, systems management, and project management is preferred.
Strong background and understanding of Public and Private Clouds, IaaS, PaaS, Kubernetes clusters and SaaS including AWS, Azure and managed services; Azure or AWS based Cloud Architecture and migration skills and experience.
Proven technical experience in the field of Cloud services; hands on experience in creating and deploying complex cloud infrastructure solutions in small and large environments
Evidence of successful product launch and full lifecycle management.
Ability to comprehend, develop and effectively execute business plans and opportunity analysis.
Demonstrated ability, determination and tenacity to move major initiatives forward and drive focus while consistently thinking of the bottom-line impact of the efforts.
Ability to read, analyze and interpret general business documents (terms and conditions, technical procedures, etc.)
Ability to track/manage product P&L once launched
Ability to manage day to day Cloud and managed services operations and ensure effective project management and customer delivery.
Knowledge of OEM technologies required to deliver Infrastructure as a service including Dell, EMC, HP, Microsoft Azure, VMWare, Firewalls, Load balancers, Storage solutions, etc.
Demands of the Job
Excellent oral, written and presentation skills
Highly organized with great attention to detail.
High level of integrity and professionalism, especially in dealing with confidential information.