Job Title: Sales Account Manager (Service Provider)

Department: Commercial
Location: Lagos
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 7


  • Identify new business opportunities, initiate business development activities, develop and manage key relationships.
  • Serve as the lead customer contact for all account management matters (technical and business issues) to ensure customer satisfaction.
  • Support Head of Unit to manage and execute business development strategy and implement tactical plans to help meet sales and revenue targets.
  • Use existing relationships with partners and customers to generate new business opportunities.
  • Build and maintain a strong sales pipeline/account planning.
  • Proper analytics, reporting of sales forecast and key account metrics.
  • Clearly communicate the progress on sales initiatives to internal stakeholders.
  • Collaborate with Marketing and Head of unit to identify product offerings and features beneficial to the assigned territory.
  • Assist with customer requests and issue escalations as needed.
  • Manage contract milestones for extension and renewal of contracts.
  • Keep up to date with the market and provide business intelligence as required.

Qualifications, Skills & Competencies

  • Bachelor’s degree in any discipline preferably Business Management or related field.
  • Excellent listening and presentation abilities.
  • Strong verbal and written communication skills.
  • Commercial acumen.
  • Market insight and Research skills.
  • Analytical thinking and problem solving skills.
  • High learning agility and ability to operate effectively in a challenging/fast paced environment.
  • Excellent networking skills
  • Mature professionals interested in a career transition are welcome

Demands of the Job

  • Customer focused mindset.
  • Proven credibility and experience as an account manager or key account manager for ISP business.
  • Ability to identify, negotiate and close deals.
  • Experienced with CRM tool-Salesforce and MS Office.
  • Ability to handle multiple account management projects at a time while maintaining sharp attention to details.
  • Ability to communicate and influence key stakeholders at all levels.
  • Result oriented and team player who has ability to collaborate across multiple functions and stakeholders.
  • Ability to travel and meet existing/potential partners.