Job Title: Sales Operations & Business Intelligence Officer

Department: Finance
Location: Lagos
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 2



  • Ensure that all daily salesforce user issues; both technical and process related are resolved without delays.
  • Enforce adherence to all sales related processes and handhold salesforce users through their different activities to ensure accuracy and maintenance of end data.
  • Track newly provisioned services and follow up for timely handover in salesforce.
  • Manage the customer database and work with the relevant units or users to ensure that identified anomalies in the database are regularized and gaps closed.
  • Tracking and reporting of revenue losses due to deactivations, downgrades and downwards price reviews.
  • Track changes made to opportunities after approvals in salesforce and ensure accuracy of data before the final approvals and provisioning.
  • Track closed sales for booking, unbooked sales and action plans with the Sales Team till sales are booked.
  • Prepare the sales pipeline reports for Management overview.
  • Forecast sales pipeline for the Shareholders’ report.
  • Prepare the monthly revenue report and shares with the relevant stakeholders.
  • Prepare the new sales and cash reports for sales compensation.
  • Provide reports based on trends and intelligence analysis on request.

Qualifications, Skills & Competencies


  • Bachelor’s degree in a relevant field.
  • At least one (1) year of relevant experience.


  • High level of integrity and professionalism, especially in dealing with confidential information.
  • Excellent analytical skills.
  • Impeccable attention to details.
  • Proficiency in MS Office; especially very good knowledge of Excel.
  • Very good numeracy skills.
  • Strong interpersonal and communication skills.

Demands of the Job

To work as a strong support to the Sales Operations & Business Intelligence Specialist