Job Title: Data Center Operations Support Manager

Department: DC & Capital Projects
Location: Ajah, Lagos
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 7


  • Performance management and capacity planning
  • Development of operational processes for smooth running of the Facilities and to the satisfaction of customers
  • Ensuring continuous improvement of operations processes and procedures, such that they are highly effective and reflect industry best practice
  • Coordinate Change Management policies regarding datacenter resources
  • Assist in implementing service methodologies including but not limited to, incident management, problem management, change management, capacity management, etc.
  • Coordinate preventive and corrective maintenance contracts for the critical infrastructure.
  • Coordinate the supporting operations and management of the Data Centre and the Cable Landing Station.
  • Work closely with the Operations team to raise all the required PRs and also be the focal point of contact with procurement for all DC requirements.
  • Manage all vendor contracts to ensure service delivery are in line with the agreed SLA.
  • Track and report on adherence to scheduled maintenance by operations team and vendors for DC & CLS infrastructure
  • Maintain records of all maintenance and incidents both in hard copy and scanned copies on sharepoint.
  • Ensure availability of a 12month maintenance schedule and management of a detailed maintenance plan
  • Accountable for financial activities such as detailed bottoms up budget generation and ongoing forecasts.
  • Work closely with support services to ensure all site requirements in terms of consumables and supplies are maintained onsite with adequate buffers.
  • Prepare and submit to DCOM for review, weekly and monthly DC management update reports covering all operations and incidents
  • Work closely with operations team and support services to coordinate fuel ordering and supply to ensure DC always has adequate stocks.
  • Manage and maintain the Data Centre store and spares, ensuring return/replacement of spares are done as at when due.
  • Provide other engineering supports to DC operations staff as may be required from time to time.
  • Participates in Engineering/ technical sessions aimed at Data Centre process improvements.
  • Performing other duties as requested by the Data Centre Manager /GM Data Centres

Qualifications, Skills & Competencies

  • A good bachelor's degree in Engineering, Computer science or related field is required
  • At least seven (7) years' relevant experience, with three (3) years in data center operations
  • ITIL Certification will be an added advantage
  • Demonstrated experience with DC Operations
  • Knowledge of Power, mechanical/cooling systems, and security systems will be an advantage
  • Proficiency in the use of Microsoft office tools and presentation skills
  • Excellent IT operations process management knowledge
  • Demonstrated ability to be a part of 24X7 support teams
  • Excellent verbal and written communication skills


Demands of the Job

Ability to work extended hours