Job Title: Customer Experience Intern, Lagos

Department: Commercial
Location: Lagos
Number to Hire: 1
Job Type: Contract
Minimum years of Experience: 1


The ideal candidate will be primarily responsible for handling all inquiries, via all our channels and report the same on a weekly basis to all internal stakeholders. Specifically, the responsibilities also include:

  • Attend to all inbound enquiries (phone, email, chat (Zendesk)
  • Pre-qualification of leads received via enquiry desk
  • Prepare and send a weekly report of all received enquiries and status to all internal stakeholders.
  • Follow up on assigned leads with the respective Account Managers to ensure timely engagement of prospects.

Qualifications, Skills & Competencies


  • 1st degree from a reputable higher institution
  • At least 1-year of work experience preferably in a similar role


Skills & Competencies

  • Good interpersonal skills
  • Good IT skills: Word, Excel, and PowerPoint
  • Excellent interpersonal and relationship-building skills.
  • Strong oral and written communication skills.
  • Detail oriented and able to take ownership of assigned tasks.

Demands of the Job


  • Good planning and organization skills 
  • Ability to work independently
  • Ability to pay attention to detail
  • Fast learner