JOB DETAILS

Job Title: Field Support Technician (Benin)

Department: Technical
Location: Benin
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 2

Responsibilities

  • Provide technical support to clients in person and remotely provide enterprise-level assistance to clients
  • Take ownership and track customer issues till resolution and follow standard procedures to escalate unresolved issues to appropriate internal departments.
  • Install, troubleshoot, and work on various MW, OSP, IP, Power equipment
  • Supervise installation and maintenance vendors - OSP, MW, IP, Power, etc.
  • Ability to works round-the-clock to provide quality customer service to clients whenever the need arises and be able to work calmly under pressure
  • Able to learn and work on changing and emerging technologies.

 


Qualifications, Skills & Competencies

Educational Qualification

OND in any technical field or minimum of two years’ experience in Microwave, OSP, Power and troubleshooting basic IP or Network issues

Competencies Requirements

  • Problem-solving skills
  • Good client-facing skills
  • Good written and verbal communication skills
  • Document technical knowledge in the form of notes and manuals
  • Possess basic level knowledge of communications technologies and inter-networking principles
  • Demonstrate competency in analytical techniques necessary to handle basic assignments
  • Exhibit fundamental understanding for pertinent telecom equipment, materials, systems, and business processes.
  • Demonstrate the ability to be a team player
  • Ability to develop decision making skills

 


Demands of the Job

-