Job Title: Head, Support Services

Department: Corporate Services & Development
Location: Lagos
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 10


The Head, Support Services will be responsible for organizing and managing MainOne's administrative services across locations, to ensure seamless operations in our different offices. 

In addition, he/she shall be the custodian of MainOne’s administrative policies and will drive implementation and compliance, as required.

Specific responsibilities include:  

General Office Administration

  • Establish policies, procedures to ensure the smooth running of office operations as well as the supply and effective distribution of office equipment and consumables across the Company
  • Manage and oversee administrative, clerical and secretarial services to support operations across the Company
  • Provide comprehensive office and facilities support to the Company, in line with business needs.
  • Ensure the purchase and maintenance of office furniture, equipment, and supplies in line with the Company’s quality and cost objectives
  • Oversee the care for the day-to-day appearance of offices, such that a high standard is maintained continuously
  • Direct and plan essential central services, including fleet management, ensuring availability and effective service delivery

Travel, Events and Logistics Management

  • Oversee travel management activities including visa application and processing, hotel management, ticketing, travel insurance etc.
  • Organise and facilitate internal meetings, conferences and events.
  • Oversee logistics arrangements for asset relocation/material movement and transportation for the Company.

Procurement Management

  • Perform all tasks relating to the sourcing, management of the procurement process, including identification, evaluation and selection of vendors/suppliers of goods/consumables for the Group
  • Oversee procurement activities for all non-technical products and services, as well as ensure compliance with the Company’s procurement process
  • Ensure the development and maintenance of a vendor and supplier database for the various products and services procured by the company – Supplier analysis & negotiations, supplier performance management
  • Ensure the development of an inventory management system for all products utilised by the company and the definition of reorder levels for all identified items
  • Ensure proper analysis is done for required goods or services to achieve maximum value for money
  • Manage vendor relationships ensuring that they are competitive and serve the needs of the company

 Facility Management

  • Oversee the strategic planning and day-to-day operations, particularly in relation to the Group’s office buildings and premises.
  • Building and grounds maintenance
  • Cleaning
  • Catering and vending
  • Security
  • Utilities infrastructure
  • Space management
  • Champion the implementation of a first-class maintenance, and management culture for the Company’s assets and facilities
  • Ensure that the Group’s facility management practices conform to Health, Safety and Environment policies, procedures and standards
  • Conduct periodic inspections to examine the conditions of the Group’s facilities and ensure that maintenance contractors adhere to agreed Service Level Agreements (SLAs)
  • Coordinate and oversee contractors, suppliers and outsourced vendors
  • Plan for future developments and office space needs in line with strategic business objectives
  • Manage and lead change to ensure minimum disruption to business activities


Qualifications, Skills & Competencies

  • First degree in any discipline or related discipline
  • 10 years of relevant experience with at least three years in supervisory role
  • Analytical and problem solving skills
  • Strong verbal and written communication skills
  • Self-management skills
  • Organisational & Time Management skills - Highly organized and able to multi-task and effectively prioritize
  • Customer Service focus
  • Detail oriented
  • Works effectively, independently and to deadlines
  • Team player with a flexible, ‘can-do’ outlook
  • Knowledge of best practices and evolving trends

Demands of the Job

  • Ability and willingness to work long hours and meet tight deadlines
  • Ability to work with minimal supervision
  • Constant awareness of sensitivity and confidentiality involved in function
  • Good research skills