Please note that MainOne does not accept unsolicited resumes from recruitment agencies.
In the absence of a signed service agreement, MainOne will not consider or agree to any payment,
referral fee or such other compensation to a recruitment agency. In the event of the submission of an
unsolicited resume or referral from a recruitment agency without a signed service agreement,
MainOne reserves the right to pursue and hire any such candidates without any obligation (financial or otherwise)
to such recruitment agency.
In addition, MainOne does not support or approve hiring practices that obligate a candidate to pay a
portion of his/her remuneration to a recruitment agency as compensation for a referral to MainOne.
DECLARATION (Applicants)
I hereby declare that the information I will provide on my job application and supporting documents is
correct and can be relied on. If it is subsequently discovered that any statement or information is false,
misleading or copied from another source (in the case of assessments), my application may be disqualified.
The Lead, Cloud Infrastructure will be responsible for providing Second level support to MainOne cloud customers and overseeing the day-to-day operations and maintenance of the cloud infrastructure and effectively communicating with all stakeholders on pertinent matters including - but not limited to - software deployment, upgrades, system setup, system administration, monitoring, configuration, change management, and monitoring, capacity planning, availability management, disaster recovery and routine update of services. He/ She will also assist with developing processes to manage operations, technical standards, and architecture development. The Lead, Cloud Infrastructure is also expected to manage operations in line with best practice for the maintenance and support of our Cloud platforms and customer services.
The specific responsibilities include:
Ensure day to day operations and maintenance of the Cloud Infrastructure
Making sure that customer SLAs are met, periodical customer reports and updates are sent • Provide timely L2 issue resolutions and support to Cloud customers
Ensure 24 X 7 operations of Cloud Services, Disaster Recovery, Scanning and Archiving, Data Repository, and Remote Operations Services.
Maintain accurate and detailed asset inventory records, Configuration Management and Change Management processes for all Cloud Services. • Ensure successful backup and/or replication of Customer Data in a secure manner.
Contribute and enhance Security policies and procedures for Cloud Services.
Implement System Management Tools to provide monitoring and management of all Cloud infrastructures
Conduct Research and development (R&D) activities that comprise of creative work undertaken on a systematic basis in order to increase knowledge of technologies and services
Identify, recommend, and implement potential improvements to service efficiency.
Conduct System Outage Analysis to prevent recurrence.
Directly manage assigned team
Qualifications, Skills & Competencies
Qualifications
Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred.
Minimum of seven (7) years’ experience in large complex information systems and Cloud services with at least two (2) years in a supervisory role.
At least two (2) years’ supervisory experience of IT Service management, data center, server, and storage management, virtualization, networking and systems management.
Experience with Microsoft Azure public, private and hybrid Cloud is a must have.
Must have strong Windows/Linux/Unix skills.
Certifications in Microsoft Azure, AWS, Network, Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies are an added advantage
Demands of the Job
Must be proactive, and able to identify and resolve events before they result in incidents
Must be a strong leader, capable of motivating a team of engineers to consistently meet world class standards
Must be able to work under pressure
Must be able to build, develop and train young talent
