Please note that MainOne does not accept unsolicited resumes from recruitment agencies.
In the absence of a signed service agreement, MainOne will not consider or agree to any payment,
referral fee or such other compensation to a recruitment agency. In the event of the submission of an
unsolicited resume or referral from a recruitment agency without a signed service agreement,
MainOne reserves the right to pursue and hire any such candidates without any obligation (financial or otherwise)
to such recruitment agency.
In addition, MainOne does not support or approve hiring practices that obligate a candidate to pay a
portion of his/her remuneration to a recruitment agency as compensation for a referral to MainOne.
I hereby declare that the information I will provide on my job application and supporting documents is
correct and can be relied on. If it is subsequently discovered that any statement or information is false,
misleading or copied from another source (in the case of assessments), my application may be disqualified.
The L2 Technical Support Engineer will be responsible for carrying out investigation for the day to day L2 escalations across IP & TX domains with the expectation of meting & exceeding approved OLAs/SLAs in all operating regions (Nigeria, CIV, Ghana, Europe etc.) of the Main One network. Other responsibilities include:
Proactively identifying potential issues that could lead to network and/or service breakdown. This is most especially on the IP platforms in view of the surge in IP issues noticed in recent times.
Level two (L2) technical support interface for all L2 technical issues from the GNOC team and others, as the case maybe.
Drive visibility and effectively manage repeat network/service and CX issues, across board and in a timely manner.
Lead manage of specific customer & network facing planned maintenances
From time to time advise the business on network & customer solution inherent risks and mitigation plan to address and prevent them from becoming issues for the network and customers.
Escalations Prioritization, in terms of handling, in accordance with the approved OLAs for service segmentation e.g. High Capacity, High Profiled, Prime, Platinum, Gold, Silver and Mercury.
Drive and Manage upward technical interactions (L3 Support, Network Planning & OEMs) in a timely manner and in ways that ensure that network and customers interests are protected
Low level planning (i.e. upgrade, downgrade, service performance improvement etc.) of network and services in operations with the aim of improving performance and reducing Operation, Administration & Maintenance (OAM) cost.
Qualifications, Skills & Competencies
Bachelor of Science in Computer Science, Engineering or related field
Relevant professional/technical certifications in IP or Transport network
Good presentation skills
Relationship Management skills
Time & self-management skills
Ability to work well under pressure
Good oral and written communication skills
Good knowledge of networking technologies
Fundamental understanding of engineering methodologies, values
Strong knowledge of either IP or Transport network protocols
Good understanding of technological trends and their applications
Demands of the Job
Ability and willingness to work long hours and meet tight deadlines;
Ability to work under minimal supervision, Run shift Ops.