JOB DETAILS

Job Title: Product Support Intern (O365)

Department: Commercial
Location: Lagos
Number to Hire: 1
Job Type: Contract
Minimum years of Experience: 1

Responsibilities

As a Product Support Officer, the job holder will be responsible for the following functions:

  • Stay current with new Office 365 technologies and/or offers
  • Provide pre/post-Sales support to our Sales Teams and Customers.
  • Assign licenses to new customers, and create user accounts in O365
  • Provide Office 365 Solution training as needed to the Sales and Support Teams.
  • Conduct discovery calls with customers to address customer technical needs.
  • Take the lead on all hosting/domain/dedicated server provisioning and troubleshooting.
  • Attend trainings and acquire manufacturer certifications as determined by management.
  • Maintain an advanced business and technical understanding of Microsoft Office 365 Services and offers.
  • Investigate user problems and identify root cause; determine possible solutions, test and implement solution, and confirm the issue has been resolved.
  • Take the lead on provisioning, and troubleshooting all solutions in O365 (including but not limited to Exchange Online, Sharepoint, Microsoft Teams, Skype for Business and One Drive).

Qualifications, Skills & Competencies

  • HND/B.Sc. Degree in Engineering.
  • MCSA O365 is an added advantage.
  • 2 years working experience
  • Excellent communication skills required.
  • Previous experience in deploying O365 is required.
  • Knowledge in deploying O365 solutions required, especially Exchange Online and Sharepoint Online.

Demands of the Job

  • Exemplary communication skills. 
  • Job role requires a lot of patience.   
  • Working after office hours and weekends may sometimes be required.
  • Constant communication with customers to understand requests, complaints and follow up until issues are resolved.