Please note that MainOne does not accept unsolicited resumes from recruitment agencies.
In the absence of a signed service agreement, MainOne will not consider or agree to any payment,
referral fee or such other compensation to a recruitment agency. In the event of the submission of an
unsolicited resume or referral from a recruitment agency without a signed service agreement,
MainOne reserves the right to pursue and hire any such candidates without any obligation (financial or otherwise)
to such recruitment agency.
In addition, MainOne does not support or approve hiring practices that obligate a candidate to pay a
portion of his/her remuneration to a recruitment agency as compensation for a referral to MainOne.
I hereby declare that the information I will provide on my job application and supporting documents is
correct and can be relied on. If it is subsequently discovered that any statement or information is false,
misleading or copied from another source (in the case of assessments), my application may be disqualified.
The Customer Experience Data Analyst will be responsible for data assurance for all MainOne customer information specifically in Salesforce and across cross functional data platforms.
He/She will report to the Head of Customer Experience, but will work with all the CX Managers and will provide the administrative and analytical support required for efficient management of customer data to meet company’s objectives of profitability, customer success and stakeholder experience.
Specifically, other responsibilities include:
Detect areas of data inaccuracy and recommend appropriate strategies to enforce compliance with operational process(es) affecting data accuracy
Liaise with relevant units and departments in confirming the integrity and assurance of customer data
Perform quality assurance on data input in Salesforce across the various business units/teams
Conduct periodic review of process(es) within entire customer data assurance value chain
Recommend appropriate structures to be put in place to detect and avoid data inaccuracy
Develop and effect strategies required to reduce data inaccuracy leakage
Analyze data that cuts across Sales, Billing, Provisioning and Technical to identify inaccuracy-prone data and recommend strategies for blocking them
Periodic analysis of customer feedback on data inaccuracy and making recommendations to mitigate and facilitate improvement
Perform other duties as assigned
Qualifications, Skills & Competencies
A Bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
At least five years' experience as a customer experience professional, or a similar customer support role.
Skills & Competencies
Extensive experience in gathering and interpreting customer information.
Proficiency in Microsoft office suite (Word, Excel, PowerPoint) as well as CX and CRM software.
Good Data Analytical Skills
Good Data presentation skills
Good report writing skills
Exceptional interpersonal skills and a client-centered approach.
Great organizational and time management abilities.
Superb communication, collaboration, and problem-solving skills.
Demands of the Job
Network Operations Team.
Other Customer Experience Teammates.
Demands of the Job
Problem solving skills
Ability to work under pressure
Ability to handle the challenges that come with the job.
Capable of multi-tasking, manage time and prioritize workload.
Ability to collate and interpret data from various sources.
Willingness to learn and develop new skills.
Actively seek innovative ways of improving existing systems and processes.
Very good understanding of Main One’s products and processes