Job Title: GNOC Service Desk Engineer (Level 1)

Department: Technical
Location: Lagos
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 3


  • First point of contact for customers.
  • Key resource for driving the Circuit ID change (old to new) implementation process.
  • Answer all network support related telephone calls and email acknowledgement.
  • Maintain and ensure full compliance with all MainOne NOC processes and procedures.
  • Ensure customers are duly informed of all planned maintenance activities when assigned.

Qualifications, Skills & Competencies

  • HND/B.SC in Information Technology/Electrical &Electronics Engineering/Computer Science or any other related discipline.
  • Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.
  • Industry experience in a customer facing unit/department is preferred.
  • Ability to understand of Main One’s products and processes.
  • Eager and quick to learn.
  • Good communication skills (Written & Verbal).
  • Capable of multi-tasking, good time management and prioritization of workload.
  • Ability to assess and prioritize faults and respond or escalate accordingly.
  • Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
  • Actively encourage strong working relationships with other teams.

Demands of the Job

  1. Ability and willingness to work round the clock when required and meet tight deadlines.
  2. Ability and willingness to fill in for shift rounds when required.