Please note that MainOne does not accept unsolicited resumes from recruitment agencies.
In the absence of a signed service agreement, MainOne will not consider or agree to any payment,
referral fee or such other compensation to a recruitment agency. In the event of the submission of an
unsolicited resume or referral from a recruitment agency without a signed service agreement,
MainOne reserves the right to pursue and hire any such candidates without any obligation (financial or otherwise)
to such recruitment agency.
In addition, MainOne does not support or approve hiring practices that obligate a candidate to pay a
portion of his/her remuneration to a recruitment agency as compensation for a referral to MainOne.
I hereby declare that the information I will provide on my job application and supporting documents is
correct and can be relied on. If it is subsequently discovered that any statement or information is false,
misleading or copied from another source (in the case of assessments), my application may be disqualified.
The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary, and escalate to other levels for support in line with MainOne’s internal processes.
Maintain and ensure full compliance with all Main One’s NOC processes and procedures
Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
Monitor MainOne’s network providing update, status and performance of all network components, capacity services etc.
Identify and provide first-line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management
Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures
Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met
Qualifications, Skills & Competencies
BSC/HND Electrical/Electronic Engineering or related discipline
Minimum of 3 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment
Skills & Competencies:
Knowledge of IP devices will be a plus
Knowledge of Ubiquiti or Ceragon radio
Strong analytical and problem-solving skills
Strong Knowledge of DWDM/OTN technology
Good Knowledge of Huawei OSN series equipment
Strong knowledge of PtP/PtMP Microwave technologies
Knowledge of basic TCP/IP configurations and troubleshooting
Strong Knowledge of Synchronous Digital Hierarchy technology
Excellent and effective communications skills, both orally and in writing
Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments
Demands of the Job
This is a shift based role
The successful hire could be required to travel to support other MainOne Operations in other regions in Africa and beyond