The Customer Experience Officer will be responsible for providing potential and existing customers with exceptional services by identifying customer needs, responding to customer queries, and collaborating with internal departments to optimize customer experience and brand awareness.
He/She will report to the Customer Experience Manager and will provide the administrative and analytical support required for efficient management of the customer life journey to meet company’s objectives of profitability, customer success and stakeholder experience.
Specifically, other responsibilities include:
Qualifications
Skills & Competencies