Please note that MainOne does not accept unsolicited resumes from recruitment agencies.
In the absence of a signed service agreement, MainOne will not consider or agree to any payment,
referral fee or such other compensation to a recruitment agency. In the event of the submission of an
unsolicited resume or referral from a recruitment agency without a signed service agreement,
MainOne reserves the right to pursue and hire any such candidates without any obligation (financial or otherwise)
to such recruitment agency.
In addition, MainOne does not support or approve hiring practices that obligate a candidate to pay a
portion of his/her remuneration to a recruitment agency as compensation for a referral to MainOne.
The Data Center Service Engineer will assume ownership of the Data Centre space and liaise with the Data Centre Service Coordinator and Service Delivery Manager to ensure consistent customer experience.
Other responsibilities will include;
Work with the Service Coordination team and liaising with Technical Sales, DC Product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer.
Work with the team in the entire cycle of customer on-boarding process and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding.
Builds and sustains effective communications with all stakeholders and across functional teams to maximize the customer experience
Proactively identifies potential issues and drives solution to avoid customer impact and facilitate continuous improvements.
Qualifications, Skills & Competencies
Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
2 years’ experience in the data centre or IT Facility operations
Excellent verbal and written communications skills
Basic understanding of Data Centre facilities such as UPS, HVAC, BMS, Access control, and surveillance systems.
Demands of the Job
1. Regular interaction with customers or other stakeholders.
2. Ability and willingness to work extra hours when required.