Job Title: Transmission Support Engineer, CIV

Department: Technical
Location: Cote D'Ivoire
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 3


The Technical Support Engineer will be responsible for the day to day operations of MainOne terrestrial network element such as Huawei OSN series and Ciena.

Other responsibilities include: 

  • Troubleshooting and resolution of 1st and 2nd level network related problems.
  • Respond to and resolve SDH & MW networks issues within the time frame of severity level agreements.
  • Support all aspects of the network management process. Ensuring requests, implementation, and problems are delivered as required with no impact to the global communications.
  • Deploy and document changes in accordance with problem and change management process.
  • Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.
  • Able to interpret, review and implement PDH and SDH networks designs from the core network planning team.
  • Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity.
  • Ensure that Main One’s global and metro fiber network documentation is always accurate and up to date.
  • Work as a remote hand assist for the IP team during new circuit activation and troubleshooting IP related faults for MainOne existing customers within the region.
  • Supervise daily OSP lastmile builds including corrective and preventive operation activities.
  • Provide up-to-date documentation of Optic Fibre infrastructure in the network.
  • Plan and design the splice points locations for customer fibre connection.
  • Cross-check and ensure up-to date drawing of the MainOne fibre network.
  • Supervise the activities of the MainOne fibre network maintenance contractor and ensure stipulated SLAs with customers are met.
  • Prepare project timelines, track budgets and provide detailed weekly status reports.
  • Direct emergency restoration and mitigation activities required for the OSP network; which include fiber optic cut and other fibre failure.
  • Supervise and manage contractors on site.

Qualifications, Skills & Competencies

  • Bachelor’s Degree in Electrical/Electronics and Telecommunication Engineering or any related field.
  • Minimum of 3 years work experience in configuration, operations and maintenance of optical fiber SDH and wireless network equipment. 
  • Structured cabling experience is very important
  • Skilled in microwave transmission and must have undergone a basic training in optical and wireless networks with focus on SDH/PDH/IP transmission standards/protocols.
  • Good understanding of telecommunications/engineering principles, transmission, and access networks, IP networks, metro Ethernet etc. 
  • Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app. 
  • Ability to use E-Analyzer, SDH Analyzer and other signal testing tools/instrument and diverse bandwidth test apps. 
  • Knowledge of vendor network management system 


Demands of the Job

  •  Ability to work under minimal supervision.
  • Travelling out of station may be required.
  • Working on weekends may be required.