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Job Title: Transmission Support Engineer, CIV
Location: Cote D'Ivoire
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 3
The Technical Support Engineer will be responsible for the day to day operations of MainOne terrestrial network element such as Huawei OSN series and Ciena.
Other responsibilities include:
Troubleshooting and resolution of 1st and 2nd level network related problems.
Respond to and resolve SDH & MW networks issues within the time frame of severity level agreements.
Support all aspects of the network management process. Ensuring requests, implementation, and problems are delivered as required with no impact to the global communications.
Deploy and document changes in accordance with problem and change management process.
Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.
Able to interpret, review and implement PDH and SDH networks designs from the core network planning team.
Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity.
Ensure that Main One’s global and metro fiber network documentation is always accurate and up to date.
Work as a remote hand assist for the IP team during new circuit activation and troubleshooting IP related faults for MainOne existing customers within the region.
Supervise daily OSP lastmile builds including corrective and preventive operation activities.
Provide up-to-date documentation of Optic Fibre infrastructure in the network.
Plan and design the splice points locations for customer fibre connection.
Cross-check and ensure up-to date drawing of the MainOne fibre network.
Supervise the activities of the MainOne fibre network maintenance contractor and ensure stipulated SLAs with customers are met.
Prepare project timelines, track budgets and provide detailed weekly status reports.
Direct emergency restoration and mitigation activities required for the OSP network; which include fiber optic cut and other fibre failure.
Supervise and manage contractors on site.
Qualifications, Skills & Competencies
Bachelor’s Degree in Electrical/Electronics and Telecommunication Engineering or any related field.
Minimum of 3 years work experience in configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
Structured cabling experience is very important
Skilled in microwave transmission and must have undergone a basic training in optical and wireless networks with focus on SDH/PDH/IP transmission standards/protocols.
Good understanding of telecommunications/engineering principles, transmission, and access networks, IP networks, metro Ethernet etc.
Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app.
Ability to use E-Analyzer, SDH Analyzer and other signal testing tools/instrument and diverse bandwidth test apps.
Knowledge of vendor network management system
Demands of the Job
Ability to work under minimal supervision. Travelling out of station may be required.
Working on weekends may be required.
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