JOB DETAILS

Job Title: Technical Support Intern - Edo State (SME)

Department: Commercial
Location: Edo
Number to Hire: 1
Job Type: Contract
Minimum years of Experience: 1

Responsibilities

The Technical Support Intern will be responsible for the following functions:

  • Configure, test and provide assistance to customers on CRM platform.
  • Coordinate 3rd party installation and support activities.
  • Run weekly reports on incidents – opportunities and complaints in Benin City. 
  • Network management and monitoring.
  • Perform 1st level fault troubleshooting tasks.
  • Liaise with transmission and fibre planning teams for surveys and installations.
  • Liaise with vendor(s) for customer installations.
  • Escalate unresolved issues to the appropriate teams.
  • Critically analyse customer complaints and issues with a bid to providing lasting solution.
  • Perform on-site troubleshooting when required.
  • Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

  • BSc/HND in a relevant study. 
  • Excellent communication skills.
  • Multitasking skills.
  • CCNA will be an advantage.
  • Previous experience in a similar position is an added advantage. 

 


Demands of the Job

  • Constant communication to customers is required to understand requests, complaints and follow up on unresolved issues.
  • Working after office hours may be required.
  • Job requires a lot of patience.