Job Title: SME Account Officer

Department: Commercial
Location: Lagos State
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 3


The SME Account Officer will be responsible for retaining and growing current accounts, sourcing for new opportunities and converting those opportunities into paying customers. 

Other key responsibilities include:

  • Achieve sales targets
  • “Go the extra mile” to drive sales.
  • Negotiate with potential clients
  • Explore multiple sales channels to build a healthy pipeline.
  • Work closely with resellers to determine customer’s needs, answer their questions about our products and recommend the right solutions.
  • Maintain a good relationship with enterprise account managers and service managers.
  • Attend targeted events to improve brand visibility and open new sales channels.
  • Provide weekly, monthly and quarterly reports on sales activities.
  • Deliver sales presentations as may be required to high level decision makers. 
  • Work with territorial resellers to improve market penetration in all areas.
  • Upsell the company’s other products.
  • Build productive trust relationships with customers.
  • Suggest improved marketing efforts which can drive sales in territory.
  • Use an existing network of industry contacts to generate new business leads.

Qualifications, Skills & Competencies

  • B.Sc/HND from a recognized institution.
  • 1-3 years’ experience as a sales representative/account manager/customer service working with ICT or telecom products.
  • Well-rounded business and commercial exposure.
  • Understanding of the lead to cash process.
  • Demonstrated track record of achieving set goals.
  • Problem solving.
  • Analytical Thinking.
  • Time management skills.
  • Exemplary written and verbal communication skills.
  • Competency in Microsoft Applications including Word, Excel and Outlook.
  • Able to work in a fast paced environment.
  • Commitment to excellent customer service.
  • Superb interpersonal skills, including the ability to quickly build rapport with both customers and colleagues.

Demands of the Job

  • Target driven.
  • Ability to work with minimal supervision.
  • Must be emotionally intelligent.
  • Ability and willingness to work long hours and meet tight deadlines.