JOB DETAILS

Job Title: IT Service Desk Officer

Department: Corporate Services & Development
Location: Lagos
Number to Hire: 2
Job Type: Permanent
Minimum years of Experience: 3

Responsibilities

The IT Service Desk Officer will provide high quality systems support for the various departments in MainOne and will be responsible for managing and resolving all IT related issues/queries and will also play an active role in IT implementation activities.

Other responsibilities shall include but not limited to the following:

    • Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.
    • Perform maintenance and repairs on computer hardware including backup, recovery and equipment cleaning.
    • Train users on computer hardware/software and other electronic office equipment.
    • First level selection and design of the hardware and, network and software necessary to operate and improve Main One’s information management system.
    • Manage the company’s administrative network i.e. network accounts, email accounts website access account, remote access account.
    • Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
    • Research, evaluate and purchase new hardware and software to meet the company’s requirements computers, and other electronic office equipment.
    • Design, install, support and integrate centralized and distributed network hardware, operating systems and applications.
    • Responsible for maintaining an inventory of internal licenses, overseeing updates and tracking compliance.
    • Responsible for logging all IT problems and resolutions, and liaising with the external support company.
    • Providing input into the IT strategy and annual IT budget.
    • Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems; research products and enhancements and their applicability to Main One’s needs.
    • Inducting new employees on IT system
    • Aside the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications before deployment to users
    • Monitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition. Weekly and monthly report will be generated.
    • Monitor server event before they become incidents. Monitor unauthorized/unlicensed installation of application using spiceworks. Weekly and monthly report will be generated.

     


Qualifications, Skills & Competencies

 

Qualifications:

  • ITIL qualification is an added advantage.
  • At least 3 - 5yrs work experience in related field
  • B.Sc/HND in IT / Computer Engineering / Computer Science

Skills & Competencies:

  • Team work
  • Customer Service
  • Analytical Thinking
  • Self management skills
  • Technical Support Proficiency
  • Professional and Good Work Ethics
  • Proficiency in MS Office & Products
  • Ability to communicate in French will be an added advantage (Both written and oral communication in French)

Demands of the Job

  • Ability to multi-task efficiently without compromising on quality
  • Ability and willingness to work round the clock when required and meet tight deadlines.