JOB DETAILS

Job Title: Cloud Operations Analyst

Department: Technical
Location: Lagos
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 4

Responsibilities

The Cloud support analyst will be responsible for providing Second level support to MainOne cloud customers in line with Customer SLA requirement and ensuring day to day operations & maintenance of the MainOne’ s cloud infrastructure.

The specific responsibilities shall include to:

  • Provide timely L2 issue resolutions and support to cloud customers.
  • Ensure day to day operations and maintenance of the cloud infrastructure.
  • Identify, recommend and implement potential improvements to service efficiency.
  • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.

Qualifications, Skills & Competencies

Qualifications;

Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
Minimum of 4 years’ experience in virtualization & Cloud technologies.

Skills & Competencies;

  • Strong documentation skills.
  • Excellent customer engagement skills
  • Strong Cloud experience (Azure or AWS).
  • Excellent oral and written communication skills.
  • 4 years’ experience with Microsoft Systems Center 2012
  • PowerShell scripting experience will be an added advantage.
  • Strong hands on experience on Hyper-V, VMware, Windows Server 2012 and Active directory.
  • Knowledge of Cloud monitoring tools like Solarwinds, Azure Monitor, Cloudwatch, SCOM etc.
  • Networking and system security experience will be an added advantage.
  • Certifications in Hyper-V, Windows Server, Microsoft System Centre, VMware, Linux, Storage, and other Cloud Technologies is required.

Demands of the Job

  • Prioritizing skills
  • Ability to take ownership
  • Problem solving and Troubleshooting skills
  • Ability to work under pressure