Please note that MainOne does not accept unsolicited resumes from recruitment agencies.
In the absence of a signed service agreement, MainOne will not consider or agree to any payment,
referral fee or such other compensation to a recruitment agency. In the event of the submission of an
unsolicited resume or referral from a recruitment agency without a signed service agreement,
MainOne reserves the right to pursue and hire any such candidates without any obligation (financial or otherwise)
to such recruitment agency.
In addition, MainOne does not support or approve hiring practices that obligate a candidate to pay a
portion of his/her remuneration to a recruitment agency as compensation for a referral to MainOne.
The Cloud support analyst will be responsible for providing Second level support to MainOne cloud customers in line with Customer SLA requirement and ensuring day to day operations & maintenance of the MainOne’ s cloud infrastructure.
The specific responsibilities shall include to:
Provide timely L2 issue resolutions and support to cloud customers.
Ensure day to day operations and maintenance of the cloud infrastructure.
Identify, recommend and implement potential improvements to service efficiency.
Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
Qualifications, Skills & Competencies
Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred Minimum of 4 years’ experience in virtualization & Cloud technologies.
Skills & Competencies;
Strong documentation skills.
Excellent customer engagement skills
Strong Cloud experience (Azure or AWS).
Excellent oral and written communication skills.
4 years’ experience with Microsoft Systems Center 2012
PowerShell scripting experience will be an added advantage.
Strong hands on experience on Hyper-V, VMware, Windows Server 2012 and Active directory.
Knowledge of Cloud monitoring tools like Solarwinds, Azure Monitor, Cloudwatch, SCOM etc.
Networking and system security experience will be an added advantage.
Certifications in Hyper-V, Windows Server, Microsoft System Centre, VMware, Linux, Storage, and other Cloud Technologies is required.