Please note that MainOne does not accept unsolicited resumes from recruitment agencies.
In the absence of a signed service agreement, MainOne will not consider or agree to any payment,
referral fee or such other compensation to a recruitment agency. In the event of the submission of an
unsolicited resume or referral from a recruitment agency without a signed service agreement,
MainOne reserves the right to pursue and hire any such candidates without any obligation (financial or otherwise)
to such recruitment agency.
In addition, MainOne does not support or approve hiring practices that obligate a candidate to pay a
portion of his/her remuneration to a recruitment agency as compensation for a referral to MainOne.
DECLARATION (Applicants)
I hereby declare that the information I will provide on my job application and supporting documents is
correct and can be relied on. If it is subsequently discovered that any statement or information is false,
misleading or copied from another source (in the case of assessments), my application may be disqualified.
Troubleshooting and resolution of 1st and 2nd level network related problems
Respond to and resolve GPON & MW networks issues within the timeframe of severity level agreements as 3rd level if L2 support team are unable to resolve.
Review and execute RPRs (re-provision requests) on GPON (SOHO) platforms with minimal supervision
Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications
Deploy and document changes in accordance with problem and change management process
Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to
Complete the projects objectives within timelines
Interpret, review and implement Metro Ethernet and GPON networks designs from the access network planning team
Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
Ensure that MainOne’s global and metro fiber network documentation is always accurate and up to date.
Qualifications, Skills & Competencies
· Ability to review and execute provisioning requests from Transmission Planning documents
· Ability to troubleshoot, identify root causes and recommend solutions
· Ability to install, commission, implement and configure according to design and specification
· Ability to monitor and manage the delivery of service especially by 3rd party vendors rendered to customers
· Ability to recognize and analyze data, basic causes of problems, and recommend solutions that meet the practical needs of the business
· Good oral and written communication skills
· Teamwork abilities
· Ability to work well under pressure
Demands of the Job
Ability and willingness to work long hours and meet tight deadlines
