JOB DETAILS

Job Title: GNOC Service Desk Engineer (Level 1)

Department: Technical
Location: Lagos
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 1

Responsibilities

  • First point of contact for customer concerns.
  • Answer all network support related telephone calls and email acknowledgement.
  • Logging and tracking incidents/customer concerns from start to resolution
  • Ensure Prompt notification to customers on all service affecting incidents and all planned maintenance activities when assigned.
  • Generate and analyze network report
  • Maintain and ensure full compliance with all MainOne NOC processes and procedures

Qualifications, Skills & Competencies

  • HND/B.SC in Information Technology/Electrical &Electronics Engineering/Computer Science or any other related discipline.
  • Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.
  • Industry experience in a customer facing unit/department is preferred.
  • Ability to understand of Main One’s products and processes.
  • Eager and quick to learn.
  • Good communication skills (Written & Verbal).
  • Capable of multi-tasking, good time management and prioritization of workload.
  • Ability to assess and prioritize faults and respond or escalate accordingly.
  • Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
  • Actively encourage strong working relationships with other teams.

Demands of the Job

  1. Ability and willingness to work round the clock when required and meet tight deadlines.
  2. Ability and willingness to fill in for shift rounds when required.