Please note that MainOne does not accept unsolicited resumes from recruitment agencies.
In the absence of a signed service agreement, MainOne will not consider or agree to any payment,
referral fee or such other compensation to a recruitment agency. In the event of the submission of an
unsolicited resume or referral from a recruitment agency without a signed service agreement,
MainOne reserves the right to pursue and hire any such candidates without any obligation (financial or otherwise)
to such recruitment agency.
In addition, MainOne does not support or approve hiring practices that obligate a candidate to pay a
portion of his/her remuneration to a recruitment agency as compensation for a referral to MainOne.
The Solutions Architect will develop and articulate solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units.
Other responsibilities will include;
Assess solutions for their commercial merits and provide appropriate recommendations.
Will be involved in pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in solutions architecture proposals.
Prepare the technical solutions, architectural and implementation design documents for all MainOne Product offering (IP Transit/Access, managed WIFI, MPLS, IPLC, Data Centre Collocation & Disaster Recovery and Voice).
The Solutions Architect will maintain awareness of existing or potential customer software/hardware situations and proactively alert the project management, engineering, and customer-facing groups of potential problems based on a strong working knowledge of software/hardware compatibility.
The Solutions Architect will stay current on technical specifications for hardware/software requirements of industry products through Professional Associations, Trade journals, networking, and associated training and seminars.
Convey customer feedback including feature requests and product issues to Product Management and Development teams.
Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to MainOne.
Maintain and continually update technical understanding of products and providing advice to other team members where necessary.
Provide technical input & support to the sales team as part of the sales process.
Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific requests.
Ensure quality, up-to-date documentation exists for all service arrangements.
Manage and develop strategic partnerships with third party suppliers and other internal stakeholders for Cloud Aggregators or Managed Service Providers.
Design service solutions for Managed Service customers in line with ITIL and/or industry best practices.
Manage multi-faceted projects with diverse stakeholders across different continents. A track record of successful project management is important.
Good knowledge of international, regional and local provider markets.
Qualifications, Skills & Competencies
Skills & Qualification Required;
Bachelor’s Degree or equivalent in Information Communication Technology, Engineering or Computer Science Cisco CCNA/CCNP
At least three (3) years of experience in proposal development, designing architecture and implementing provider solutions preferable with an ISP.
Creative and innovative approach.
Experience in telecom architecture.
Proactive with a positive 'can do' approach.
Experience with cisco equipment essential.
Good understanding of routing protocols (OSPF, BGP)
Sound commercial business understanding and risk aware.
Sound commercial business understanding and risk aware
Basic understanding of Transmission networks and fiber network
Good understanding MPLS technologies and MPLS services ( VPWS, VPLS, L3VPN)
Experience in designing and deploying standardized VOIP technologies; SIP and H.323.
Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
Set up and maintain a best practice library of company proposals and architectural designs proposed to customers with success and conversion rate indicators.
In-depth level knowledge of networking technologies including but not limited to: TCP/IP (e.g. interpreting a packet trace file), WAN technologies, VPN (Layer 2 & 3), QoS, firewalls, routers, switches, DNS, Metro Ethernet, SDH, EoSDH, DWDM, VOIP and Data Centre Designs.
Demands of the Job
Written and verbal communications
Contract negotiation and influencing skills.
Relationship Management and Analytical Skills.
Background in Telecom and Managed Services Environment.
Strong background in solution design with focus on IP/MPLS/IPLC/VOIP/Metro Ethernet/Data Centre Collocation/Cloud technologies/Managed Services.