Job Title: Solutions Architect (Abidjan)

Department: Technical
Location: Abidjan, Cote D'Ivoire
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 3


The Solutions Architect will develop and articulate solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units.

Other responsibilities will include;

  • Assess solutions for their commercial merits and provide appropriate recommendations.
  • Will be involved in pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in solutions architecture proposals.
  • Prepare the technical solutions, architectural and implementation design documents for all MainOne Product offering (IP Transit/Access, managed WIFI, MPLS, IPLC, Data Centre Collocation & Disaster Recovery and Voice).
  • The Solutions Architect will maintain awareness of existing or potential customer software/hardware situations and proactively alert the project management, engineering, and customer-facing groups of potential problems based on a strong working knowledge of software/hardware compatibility.
  • The Solutions Architect will stay current on technical specifications for hardware/software requirements of industry products through Professional Associations, Trade journals, networking, and associated training and seminars.
  • Convey customer feedback including feature requests and product issues to Product Management and Development teams.
  • Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to MainOne.
  • Maintain and continually update technical understanding of products and providing advice to other team members where necessary.
  • Provide technical input & support to the sales team as part of the sales process.
  • Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific requests.
  • Ensure quality, up-to-date documentation exists for all service arrangements.
  • Manage and develop strategic partnerships with third party suppliers and other internal stakeholders for Cloud Aggregators or Managed Service Providers.
  • Design service solutions for Managed Service customers in line with ITIL and/or industry best practices.
  • Manage multi-faceted projects with diverse stakeholders across different continents. A track record of successful project management is important.
  • Good knowledge of international, regional and local provider markets.

Qualifications, Skills & Competencies

Skills & Qualification Required;

  • Bachelor’s Degree or equivalent in Information Communication Technology, Engineering or Computer Science Cisco CCNA/CCNP
  • At least three (3) years of experience in proposal development, designing architecture and implementing provider solutions preferable with an ISP.
  • Creative and innovative approach.
  • Experience in telecom architecture.
  • Proactive with a positive 'can do' approach.
  • Experience with cisco equipment essential.
  • Good understanding of routing protocols (OSPF, BGP)
  • Sound commercial business understanding and risk aware.
  • Sound commercial business understanding and risk aware
  • Basic understanding of Transmission networks and fiber network
  • Good understanding MPLS technologies and MPLS services ( VPWS, VPLS, L3VPN)
  • Experience in designing and deploying standardized VOIP technologies; SIP and H.323.
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Set up and maintain a best practice library of company proposals and architectural designs proposed to customers with success and conversion rate indicators.
  • In-depth level knowledge of networking technologies including but not limited to: TCP/IP (e.g. interpreting a packet trace file), WAN technologies, VPN (Layer 2 & 3), QoS, firewalls, routers, switches, DNS, Metro Ethernet, SDH, EoSDH, DWDM, VOIP and Data Centre Designs.

Demands of the Job

  • Problem solving.
  • Written and verbal communications
  • Contract negotiation and influencing skills.
  • Relationship Management and Analytical Skills.
  • Background in Telecom and Managed Services Environment.
  • Strong background in solution design with focus on IP/MPLS/IPLC/VOIP/Metro Ethernet/Data Centre Collocation/Cloud technologies/Managed Services.