Please note that MainOne does not accept unsolicited resumes from recruitment agencies.
In the absence of a signed service agreement, MainOne will not consider or agree to any payment,
referral fee or such other compensation to a recruitment agency. In the event of the submission of an
unsolicited resume or referral from a recruitment agency without a signed service agreement,
MainOne reserves the right to pursue and hire any such candidates without any obligation (financial or otherwise)
to such recruitment agency.
In addition, MainOne does not support or approve hiring practices that obligate a candidate to pay a
portion of his/her remuneration to a recruitment agency as compensation for a referral to MainOne.
The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with MainOne’s internal processes.
Other job responsibilities will include:
Maintain and ensure full compliance with all Main One’s NOC processes and procedures
Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
Monitor MainOne’s network providing specific update, status and performance of all network components, capacity services etc.
Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.
Qualifications, Skills & Competencies
BSC/HND Electrical/Electronic Engineering or related discipline.
2-3 years’ experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
Skill & Competencies:
Ability to write and speak fluently in French is compulsory
Skilled in Ubiquiti or Ceragon radio
Strong analytical and problem solving skills
Strong Knowledge of DWDM/OTN technology
Excellent written and oral communications skills
Skilled in deploying Huawei OSN series equipment
Strong knowledge of PtP/PtMP Microwave technologies
Skilled in deploying knowledge of IP devices will be a plus
Knowledge of basic TCP/IP configurations and troubleshooting
Strong Knowledge of Synchronous Digital Hierarchy technology
Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments.
Demands of the Job
Could be required to travel to support other MainOne Operations outside the country.
The role is a shift based, the selected candidate will be required on work on weekends and public holidays depending on the allocated shift slot.