JOB DETAILS

Job Title: NOC Support Engineer (Bilingual)

Department: Technical
Location: Lagos
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 5

Responsibilities

The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with MainOne’s internal processes.

Other job responsibilities will include:

  • Maintain and ensure full compliance with all Main One’s NOC processes and procedures
  • Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
  • Monitor MainOne’s network providing specific update, status and performance of all network components, capacity services etc.
  • Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
  • Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
  • Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

Qualifications, Skills & Competencies

Qualification:

  • BSC/HND Electrical/Electronic Engineering or related discipline.
  • 2-3 years’ experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.

Skill & Competencies:

  • Ability to write and speak fluently in French is compulsory
  • Skilled in Ubiquiti or Ceragon radio
  • Strong analytical and problem solving skills
  • Strong Knowledge of DWDM/OTN technology
  • Excellent written and oral communications skills  
  • Skilled in deploying Huawei OSN series equipment
  • Strong knowledge of PtP/PtMP Microwave technologies
  • Skilled in deploying knowledge of IP devices will be a plus
  • Knowledge of basic TCP/IP configurations and troubleshooting
  • Strong Knowledge of Synchronous Digital Hierarchy technology
  • Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments.

 


Demands of the Job

  • Could be required to travel to support other MainOne Operations outside the country.
  • The role is a shift based, the selected candidate will be required on work on weekends and public holidays depending on the allocated shift slot.