Job Title: Network Support Engineer, CIV (Bilingual)

Department: Technical
Location: Abidjan
Number to Hire: 1
Job Type: Permanent
Minimum years of Experience: 5


The Network Support Engineer will be responsible for the first line network monitoring, surveillance and fault management support on the elements and components of the Main One network, using various network management and trouble ticketing systems.

Specifically, the Network Support Engineer's responsibilies  will include but not limited to the following;

  • Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
  • Identify and provide at least first line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management
  • Maintain and ensure full compliance with all MainOne’s processes and procedures
  • Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
  • Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures
  • Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators
  • Ensure all customer SLAs are met
  • Under the supervision of the Solutions Architect, the Network Support Engineer will be required to liaise and interface with other groups/departments typically involved in the Technical Management of projects


Qualifications, Skills & Competencies

  • Must be Bi-lingual (fluent in both English and French written and oral communication)
  • Candidate must be resident in Abidjan
  • First degree in a relevant technical discipline
  • 3-5yrs relevant experience
  • CCNA/CCNP certification
  • Very good understanding of Main One’s products
  • Eager and quick to learn
  • Excellent communicator with a natural flare for dealing with people.
  • Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
  • Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem
  • Able to work well within a busy team and handle a wide range of
  • Capable of multi-tasking, with good time management and prioritisation skills.
  • Strong analytical skills and able to collate and interpret data from various
  • Ability to assess and prioritise faults and respond or escalate accordingly.
  • Willing to learn and develop new skills and actively seeks out tasks that help develop skills and
  • Actively seeks ways of improving existing systems and processes
  • ‘Can do’ attitude
  • Strong team working skills
  • Good technical documentation skills

Demands of the Job

  • Ability and willingness to work beyond regular work hours when required, and meet tight deadlines
  • Ability to travel within and out of the country at short notice
  • Good research skills