Main One

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

At MainOne, great ideas and thoughts find a way of becoming great products, services that turn to great customer experiences. We are perfectionists, idealists and pioneers of great products and services forever thinking of better.

We have corporate offices from Nigeria to Ghana to Portugal. International and home opportunities are available.

MainOne is a family. Join in and be a part of the change and the future that will bring about new ways the continent works and connects.

Account Manager

 

Job Title:Account Manager
Department:Sales
Location:Lagos
 
Responsibilities
The Accounts Manager’s primary responsibility is to retain and grow current accounts and  gaining new market share in their given territory.
 
Specifically, the Account Manager,  will:
  • Manage relationships of specific accounts as assigned and also grow the accounts to grow the company’s sales/revenues.
  • Use an existing network of industry contacts to generate new business leads.
  • Deliver sales presentations as may be required to high level decision makers. 
  • Attend client meetings as required for sales closure
  • Maintain and expandi relationships with existing clients and potential clients.
  • Serve as the primary customer contact for technical and business issues for those specific accounts
  • Achieving sales targets 
  • Ensure sales input into CRM is constantly updated.
  • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
  • Perform other tasks as may be required
Qualifications
  • Bachelor Degree in a relevant discipline.
  • Post graduate/relevant professional qualification will be an advantage.
  • Minimum 3-4years experience working with a sales/business development team
Competencies
  • Technical & Professional proficiency
  • Strong Quantitative Skills
  • Research & writing skills
  • Problem Solving
  • Leadership 
  • Proficiency in MS Office
  • Excellent Communication Skills
  • Negotiating Skills
  • Analytical Thinking
  • Excellent Relationship Management
  • Proficiency in MS Office Productivity Tools
  • Experience in selling bandwidth capacity, Internet services products or telecommunications products
  • Positive ‘can do’ attitude and result-oriented.
 

Sales Manager (Lagos)

Job Title:Sales Manager
Department:Sales
Location:Lagos
Responsibilities
The Sales Manager, will be responsible for managing business relationships at a senior level with customers , to identify opportunities for growth and increased revenue for Main One as well as improve the customer experience. He will manage existing relationships with customers, understanding their business model and market to be able to assist in the development of strategies that will enable both Main One and the Customer to grow and succeed. 
 
Specifically, the Sales Manager,  will:
  • Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for Main One.
  • Build and maintain productive business relationships with these decision makers to understand the Customers’ strategic direction and explore opportunities for Main One to gain a larger share of the Customers’ wallets.
  • Lead, implement, and communicate the sales strategies   and coordinate the action plans.
  • Manage the execution of team sales plan to achieve sales targets as defined by Main One.
  • Be the primary contact person for accounts, planning and managing the overall business relationships between them and Main One.
  • Bring to bear own knowledge and experience of selling in the telecoms sector on the team, defining and implementing  developmental strategies that will support the growth of the team and generate increased revenue for the company.
  • Drive results through others, manage team performance, set clear expectations, and hold team accountable against business metrics.
  • Oversee efforts of the team on accounts by reviewing sales proposals and negotiating with clients.
  • Provide to the Line manager with the necessary sales reports, budgets, sales plan, and market analysis.
  • Co-ordinate with relevant technical teams such as Transmission and IP Engineering team to ensure timely delivery of services to the customer.
  • Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
  • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
Qualifications:
  • Bachelor Degree in a relevant discipline.
  • Post graduate/relevant professional qualification will be an advantage.
  • At least ten (10) years’ relevant sales experience with at least four (4) years in supervisory role.
Competencies:
  • Extensive knowledge of the sector’s sales principles and practices, and an ability to coach others on them.
  • Understanding of local markets, customers and competition in order to target needs and drive sales.
  • Ability to grow the business, with proven success of client return on investment. 
  • Strong ability to uncover new revenue opportunities and create productive, long-term customer relationships.
  • Strategic self-starter with entrepreneurial drive and an ability to organize, prioritize, and clarify deliverables. 
  • Ability to make business and people decisions, while creating positive energy in the face of challenges. 
  • Strong problem solving skills and the ability to balance it with moving with speed to achieve results.
  • Technical & Professional proficiency
  • Excellent Communication Skills
  • Negotiating Skills
  • Analytical Thinking
  • Excellent Relationship Management
  • Proficiency in MS Office Productivity Tools
  • Experience in selling bandwidth capacity, Internet services products or telecommunications products
  • Positive ‘can do’ attitude and result-oriented.

Marketing Analyst

Job Title: Marketing Analyst
Department: Commercial
Reporting Line:

Head, Marketing

Location: Lagos
Responsibilities:

The Marketing Analyst will join the team and assist the team in the effective implementation of marketing operations targeted at providing strategic support to the sales team, creating top of mind awareness for the company and uphold the company’s stellar reputation. 

The specific responsibilities shall include the following: 

• Provide support to the sales team in terms of providing them with Data Sheets, updated sales presentations etc.
• Provide support to the PR and Digital Communications Team in terms of ideation and generation of content for releases, features, videos, infographics etc.
• Assist the team with relevant research on the industry and products when required.
• Coordinate the engagement and lead generation process from events Main One attends or sponsors.
• Updating Main One Collateral such as sales presentations, brochures, invitations etc.
• Undertake direct mail campaigns by liaising with the Product Marketing Specialists to push out content specific to their area to keep customers informed of products and services.
• Compile the Newsletter on a monthly basis and sending it to prospects and customers to keep them abreast on news and information regarding MainOne and MDX-i.
• Coordinate the Brown bag sessions as a learning tool. Schedule weekly sessions where we focus on a topic and educate the Marketing and Sales Team.
• Provide monthly reports on the sessions to line manager. 
• Coordinate quarterly feedback sessions to gain insights on the sessions.
• Provide support for Events in terms of the Guest List. Coordinate the invitation process- through physical invites, emails and SMS.
• Provide updates to the Marketing and Sales Team on attendance and begin follow up with the sales team on the customer engagement process.
• Provide bid support by providing budgetary pricing to international providers. 
• Liaise with Technical sales and the Pricing team to get delivery components and pricing.
• Manage the MainOne database and segment according to sectors and Account Managers. This database is used for Direct Mail campaigns.
• The database is updated after each marketing activity and shared with immediate line manager on a quarterly basis.​​​

Qualifications

• Bachelor's degree in Business Administration, Marketing or other relevant field.
• MBA Preferred 
• professional qualification in a related field will be an added advantage  
• 1 – 5 years’ work experience in a Marketing role.   

 Competencies:

• Experience in strategic planning, marketing and promotions.  
• Very good understanding of the telecommunications market.  
• Excellent oral & written communication skills.
• Proven abilities to create content via feature articles, press releases and video scripts.  
• Strong project management and delivery skills, with the ability to multi-task and effectively set priorities within tight deadlines.  
• Demonstrated ability to lead people and get results through others.  
• Very good planning, organisational and analytical skills.  
• Time management and skills & ability to work well under pressure. 

Operations Support Analyst

Job Title:Operations Support Analyst
Department:Network Operations
Unit:Operations Support
Reporting Line:Operations Support Manager
Responsibilities
  • Operations Support Analyst will drive operational process & policy definition, improvements, documentation, and compliance management for the technical department. Candidate will lead and coordinate across the business to understand, define, & document operational processes and will also aid in metrics definition, gathering, and analysis as it relates to process management.
  • Accountable for daily implementation, governance and reporting of the Problem Management process throughout the network and ensure efficiency and compliance of the process in order to minimize the impact and risk of reoccurrence into the network.
  • Ensure that standardized methods and procedures are used for efficient and prompt handling of all network changes in order to minimize the impact of change upon service quality and consequently identifies opportunities to improve the day-to-day operations of the organization.
  • Maintain, track and ensure the operational spares management procedure and ensure the effectiveness of the controls and fulfilment of the procedure.
  • Oversee the existing operations reporting architecture, whilst identifying areas of operational improvements and facilitating the implementation of recommendations
  • Participate in systems and process tools validation (OSS/BSS) for Service assurance and fulfilment management as required to achieve SLAs & KPIs.
  • Facilitate workshops, seminars, meetings and lead discussions across functional teams, including upstream and third party partners to close up process gaps
  • Undertake in any other adhoc activity as assigned by the Operations Support Manager
ContactsUnder the supervision of the Operations Support Manager, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management operations
Qualifications/Competencies Required
  • BSc. in Information Technology/Computer Science/Electrical & Electronics engineering. 
  • MSc or MBA will be added advantage
  • Minimum of 3 years’ work experience in a Telecommunication or ISP environment with good knowledge on network communication (SDH, OSP, IP, MW and networking protocols).
  • Good understanding and use of data reporting tools, ability to interpret trouble ticketing data and effectively present analysis with zero tolerance error. 
  • Ability to implement KPI dashboard, 3rd party SLA computation and other metric calculation for network operations reporting. And drive change management lifecycle, including chairing the CAB and effective coordination of change across multiple functions.
  • Ability to facilitate workshops, seminars, meeting and lead discussions across functional teams, including upstream and third party partners to close up action gaps.
  • Knowledge of process management framework (e.g ITIL, eTOM. Etc.) and ISO 9001 and ISO 27001 management systems.
  • Knowledge on Six sigma and project management methodologies.
 
Demands of the Job
  • Ability and willingness to work round the clock when required, and meet tight deadlines.
  • Ability to interpret Trouble Ticketing data and effectively present highly sophisticated analysis and findings.
  •  Good research skills
  •  Excellent communication skills

Cloud Solutions Manager

 

Job Title: Cloud Solution Manager
Department: Technical
Reporting Line: Head Cloud & IP Planning

Responsibilities:

The Cloud Solutions Manager (CSM) will be responsible for the identification, development, testing and release of new cloud products. He / She shall lead a team of talented and innovative cloud operations and planning engineers to design, architect, engineer and deploy innovative, reliable and high quality cloud products and services for the business. The CSM will provide leadership and guidance to drive operational improvement efforts in process and technology and will also evaluate relevant trends, suggest changes, enhancements/ upgrades or eliminations to Main One’s existing products as required.

The CSM will also work with the product development team on new Cloud service offerings, assist in the development of technical standards and architecture as well as overseeing and guiding the personnel to achieve corporate goals and objectives.

The specific responsibilities shall include to: 
Work with the Cloud operations and planning teams to guarantee stability, availability and the efficiency of our cloud environment. 
Manage the logistics and vendors related to our Cloud Infrastructure (Bandwidth, Public & Private Cloud, etc.) while tracking cloud infrastructure costs and efficiency.
Ensure the Cloud operations and planning teams meet and exceed the needs of our customers (internal and external)
Provide administrative direction and support to the operational team, and the 24 x 7 support teams.
Set employee objectives, monitor and evaluate performance, and provide feedback and mentoring, while keeping the team of young and creative engineers focused, productive, and motivated. 
Ensure predictability of cloud projects (planning, deployment, upgrade, migration)
Develop and oversee Cloud operations, support, event management, Incident Management, Problem Management, Configuration Management and Change Management processes for all Cloud services.
Work with cross-functional teams to lead and project manage the commercialization and timely delivery of cloud products.
Understand market dynamics and competitive landscape that affect product demand and direction, using as feedback to drive attractiveness of Cloud products
Support sales with deal qualification and initial scoping of incoming Cloud opportunities
Undertake other projects and roles as required from time to time by senior management.

Qualification: Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
Post graduate/relevant professional qualification will be an advantage.
Minimum of (10) years’ experience in the ICT industry with at least two (2) years in a supervisory role.
Five years or more of progressive experience in large complex information systems or Cloud services environment
Competencies Required: Experience with Microsoft public, hybrid and private cloud will be an added advantage
Must have strong Windows/Linux/Unix skills. 
Five years or more of IT Service Management, data centre, server, and storage management, virtualization, networking, systems management, and project management are recommended.
Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
Proven business development experience and familiarity with cloud services markets
Demonstrated ability, determination and tenacity to move major initiatives forward and drive focus while consistently thinking of the bottom-line impact of the efforts
Excellent customer, supplier and external relations
Excellent oral, written communication and presentation skills (at C Level)
High level of Integrity and professionalism, especially in dealing with highly confidential information
   

IT NETWORK ADMINISTRATOR

 

Job Title: IT Network Administrator
Department: Information Technology
Reporting Line: Technical Support Manager

Responsibilities:

The Network Administrator will Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. He/She will select and implement security tools, policies, and procedures in conjunction with the company’s security team, he/she will also liaise with vendors and other IT personnel for problem resolution; 

His specific responsibilities shall include the following:

  • Hands-on knowledge of cisco router/switches and firewall.
  • Hands-on experience in Routing protocol, OSPF/EIGRP
  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  • Basic understanding network service. DHCP, DNS, Proxy, NAT etc.
  • TCP/IP network design and configuration
  • Network Documentation skills
  • Basic understanding of Voice over IP technology (Cisco preferred)
  • Hands-on experience in Enterprise wireless implementation
  • Knowledge of Microsoft Active Directory and Windows server operating system
  • Ability to demonstrate knowledge of IT security skills in Encryption, Endpoint protection, Email protection
  • Basic knowledge of MS- Exchange.
  • Sound knowledge of TCP/IP, IPv4 and CIDR
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Monitor performance and ensure system availability and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
  • Select and implement security tools, policies, and procedures in conjunction with the company’s security team
  • Liaise with vendors and other IT personnel for problem resolution
Qualification:
  • Minimum HND/BSc. Degree in Computer Science or in a related discipline.
  • 3 - 5 years networking, database and Security industry experience.
  • CCNP in Routing & Switching a plus
Competencies Required:
  • Process driven, with strong analytical and planning skills.
  • Technical & Professional proficiency
  • Strong coaching and team leadership skills
  • Very good problem solving skills
  • Excellent customer service orientation.
  • Vendor relationship and negotiating skills.
  • Business communication and project management skills.
  • Ability to communicate effectively with relevant areas of the business.
  • Knowledge of and experience with: Information systems, Unix/Linux, Windows AD, ERPs, LANS/WANS; Windows Server Environment, Microsoft SQL Server; Microsoft Exchange; Internet Information Services; Oracle; Web design, software development languages; backup systems
 

IT SERVICE DESK OFFICER

 

Job Title: IT Service Desk Officer
Department: Information Technology
Reporting Line: Technical Support Manager

Responsibilities:

The IT service desk officer will provide high quality systems support for the various departments in Main One and shall be responsible for managing and resolving all IT related issues/queries, and will also play an active role in IT implementation. His specific responsibilities shall include the following:

His specific responsibilities shall include the following:

  • Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.
  • Perform maintenance and repairs on computer hardware including backup, recovery and equipment cleaning.
  • Train users on computer hardware/software and other electronic office equipment.
  • First level selection and design of the hardware and, network and software necessary to operate and improve Main One’s information management system.
  • Manage the company’s administrative network i.e. network accounts, email accounts website access account, remote access account.
  • Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
  • Research, evaluate and purchase new hardware and software to meet the company’s requirements computers, and other electronic office equipment.
  • Design, install, support and integrate centralized and distributed network hardware, operating systems and applications.
  • Responsible for maintaining an inventory of internal licenses, overseeing updates and tracking compliance.
  • Responsible for logging all IT problems and resolutions, and liaising with the external support company.
  • Providing input into the IT strategy and annual IT budget.
  • Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems; research products and enhancements and their applicability to Main One’s needs.
  • Inducting new employees on IT system
  • Aside the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications before deployment to users
  • Monitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition. Weekly and monthly report will be generated.
  • Monitor server event before they become incidents. Monitor unauthorized/unlicensed installation of application using spiceworks. Weekly and monthly report will be generated.
Qualification:
  • Minimum HND/BSc. Degree in Computer Science or in a related discipline.
  • 2-3 years of relevant experience
Competencies Required:
  • Technical & Professional proficiency
  • Analytical Thinking
  • Problem Solving
  • Self management skills
  • Team work
  • Customer Service
  • Proficiency in MS Office & Products
  • ITIL Qualification an added advantage
 

IP Planning Engineer

Job Title: IP  Planning Engineer
Department: Technical
Reporting Line:

Head, IP Planning

Location: Lagos, Nigeria
Responsibilities
 The IP Planning Engineer will be responsible for ensuring high availability in the Core of the Main One IP network through the implementation of appropriate IP based-services in partnership with technology partner companies.
  • Implement configuration of network routers and switches to meet specified high-availability requirement.
  • Provide IP/MPLS services’ implementation covering the installations, testing & handover of internal and external projects
  • Perform corrective maintenance for IP/MPLS network.
  • Generate standard project documentation including detailed test plan for highly complex networks
  • Ensure all third party application IP support contracts are active and functional.
  • Troubleshoot problems with network and security infrastructure, including routers, switches, firewalls, VPN, proxy servers and make corrective actions when necessary
  • Ensure Capacity utilization is monitored and growth is projected
  • Ensure IP resources are monitored and sparing is maintained
Contacts You will be required to work closely with the IP Operations team, as well as the Product Development and the rest of the Commercial team.
Qualifications, Skills  & Competencies:
  • Bachelors of Science in Computer Science or Electrical Engineering
  • Minimum of 2 years’ relevant experience required
  • Hands on experience configuring Cisco, Huawei and/or Juniper routers
  • Relevant certifications, preferably CCNA, CCNP and CCIP certifications.
  • Good knowledge of networking technologies - TCP/IP, BGP, DNS, VPNs, Firewalls, Proxy etc.
  • Good oral and written communication skills
  • Time management and personal effectiveness skills
  • Relationship management
  • Team work
Demand on the job
  • Ability and willingness to work long hours and meet tight deadlines;
  • Ability to work under minimal supervision
  • Reliability, rigour, team-spirit, service oriented and initiative in the execution of the assigned work

Network Access Project Manager

Job Title: Network Access Project Manager
Department: Commercial
Location: Lagos, Nigeria
Responsibilities

The Network Access project manager will be responsible for the initiation, planning, execution, monitoring and closure of designated projects within MainOne. The position entails being accountable, on-time and on-budget for service delivery and relationship management with clients.

  • Be the primary contact person for designated accounts, planning and managing the overall business relationships between them and Main One.
  • Manage planning and operations teams and external contractors during project execution.
  • Manage and co-ordinate support and service engineers in attending to customers’ service requests and resolving same within SLA lead times with the aim of meeting Key Performance Indices (KPIs).
  • Ensure the agreed project management methods, standards and processes are maintained throughout the project lifecycle.
  • Defines clearly project objective.
  • Strategic planning for contract management and retention
  • Escalates project issues in a timely fashion.
  • Plan and manage customer meetings, resolving internal and external issues.
  • Build and maintain key client relationships in order to grow and retain existing accounts by presenting need specific solutions based on business requirements.
  • Liaise with cross functional internal units; Sales, Marketing, Technical, Legal, Finance etc, to manage and coordinate implementation of agreed tasks within defined timelines.
  • Strategic planning to ensure constant alignment with the long term organizational goals.
  • Coordinate the installation of network equipment at customer premises.
  • Provides the executives with ad hoc and periodic Project environmental reports specifically to do with project costs, lessons learnt and risks
  • Responsible for the implementation of current product portfolio and new products.
  • Build and maintain productive business relationships with the decision makers to understand the Customers’ strategic direction and explore opportunities for MainOne to gain a larger share of the Customers’ wallets.
  • Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for Main One
  • Other responsibilities as may be directed to carry out by the supervisor.
Contacts You will be required to work closely with the IP Operations team, as well as the Product Development and the rest of the Commercial team.
Qualifications, Skills  & Competencies:
  • A  B.Eng. / B.Sc./B.Tech. or other first degrees in relevant disciplines.
  • MBA will be an added advantage
  • At least 7 years post National Service work experience.
  • Must have experience in managing telecom projects, Business Development and Client relations.
  • At least five (3) years’ experience in a project management role.
  • PMP or Prince2 project management methodology will be an advantage.
  • Certification in CCNA also an advantage.
Demand on the job
  • Strong Industry Knowledge
  • Proficient use of Microsoft Office suite
  • Outstanding Process and Systems Documentation
  • Attention to Detail
  • Highly Organised
  • Conflict Resolution
  • Presentation Skills
  • Excellent Communication skills
  • Highly Organised
  • Team Oriented and Leadership
  • High Tolerance for Stress
  • Problem Management (analysis and resolution)
  • Customer Service Orientation
  • Relationship Builder
  • High level of Integrity
  • Time and Priority Management Skills.
  • People Management and Negotiation skills.
  • Superior analytical Skills.
  • Demonstrates independent ownership and management of tasks.
  • Strong level of professionalism in dealing with highly confidential information
  • Must have good knowledge of handling Telecommunication or Engineering projects
  • Proficiency in the use of relevant computer applications for financial reporting and project management.

Manager, Internal Audit And Risk Management

Job Title: Manager, Internal Audit & Risk Management
Department: Office of the CEO
Reporting Line: Reporting directly to the Chief Executive Officer

Responsibilities:

The Head, Internal Audit and Risk Management is responsible for audit reviews of administrative, commercial, technical and management processes and systems to ensure alignment of activities with company goals, due management of risks and effective use of company resources. The Head, Internal Audit and Risk Management ensures the implementation of effective controls in all business processes, operations and systems, in order promote transparency and good corporate governance.

Other responsibilities include to;
•Provide independent and objective assurance on the management of risks throughout the organization.
•Report to the Audit Committee at the agreed intervals on Internal Audit assignments including planned reviews, investigations, risk advisory work and any other activity as required.
•Provide advice to management regarding the development of internal audit planning, processes, techniques and best practices in order to improve operational  efficiency of the internal audit function.
•Provide the business units, Management, Audit Committee and the Board with advisory services relating to internal and external risk exposure, good governance and best practices in Business Risk Management.
•Oversee and coordinate the preparation and execution of the internal audit plans/programs and ensure adherence to specified timelines and actions.
•Plan, design and implement a robust risk management process for the organization, ensuring there is a system in place to identify and analyze all major risks, on a regular basis.
•Oversee internal audits in Main One covering the independent and objective review of financial processes and controls as well as information systems in line with international internal audit standards.
•Approve and coordinate the conduct of investigations into suspected fraudulent/sharp practices across the organisation and recommend the appropriate line of action in response to findings.
•Express opinion on adequacy and effectiveness of existing and proposed internal controls to manage risks.
•Support business units through promotion of risk awareness, development of risk profiles, mitigation of risks and effective implementation of agreed action plan.
•Lead the company cost containment initiative and perform prepayment audit review for all company expenditures.
•Develop in conjunction with the Information Security Manager and CISO ISMS calendar guiding periodic audit of Information Security Management System.
•Lead Information Security Management System audit and provide management with reports of non-conformities together with Corrective Action Plans.
•Ensure management review of all ISMS audits as a catalyst for continual improvement.
•Perform other duties as assigned by the Chief Executive Officer.

Contacts:

You will be required to liaise and interface with other groups/departments/staff regarding management and work related issues on behalf of the CEO.You will be required to liaise and interface with other groups/departments/staff regarding management and work related issues on behalf of the CEO.

Qualification

•First degree in a relevant discipline preferably Finance/Accounting/Business Administration.
•Post graduate/relevant professional qualification (CPA, ACA, ACCA) will be an added advantage.
•Ten (10) to twelve (12) years’ work experience with at least four (4) years at senior management level.
•ISO 27001 Lead Auditor Certification

Competencies Required:

•Strong analytical and evaluation ability
•Strong oral and written communication skills
•Influencing and negotiation ability
•Strong planning and organizational skills
•Excellent presentation skills
•Excellent problem solving skills
•Excellent analytical skills
•Very good IT skills and ability to use audit related specialized software such as ACL & Visio

Demands on the Job: •Must be personable and able to relate very well with other people.
•Must be highly discreet and able to maintain confidentiality of information.
•Able to effectively prioritize tasks and juggle multiple assignments.
•Must be able to interact with senior/executive level personnel and other levels of personnel
•Must be able to demonstrate tact and diplomacy while making sure the function’s requirements are met
•Ability to gather, analyze and evaluate facts and to prepare and present concise oral and written reports

Transmission Implementation & 3rd level Support Manager

Job Title: Transmission Implementation & 3rd Level Support Manager
Department: Technical
Reporting Line: Head/CTO, Network Engineering

Responsibilities:

The Transmission Implementation & 3rd Level Support Manager will be responsible for complete fulfilment of MainOne transmission network and architectural contracts. Direct the implementation personnel on moderate or large projects, or a combination of several smaller projects requiring interdivisional coordination. Coordinates administrative matters, scheduling and unit operations. Participate in project proposals or other project development activities. Other duties as assigned include third- level support for the entire Transmission network comprising of Huawei OSN series, Dragon Wave HC & HC+, ECI & RAD ETX series equipment within and outside Nigeria. In addition, the Manager will be responsible for the following:

•Effective coordination of network faults handling.
•Coordinate the execution of RPRs (re-provision requests) on DragonWave HC+, Huawei OSN series (especially OSN3500, OSN500 & OSN8800) and ECI box (BG-20 & BG-30) platforms within the operational level agreement (OLA).
•Manage all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications.
•Directs the preparation of reports to evaluate network traffic loads and identification of future needs for additional hardware and/or software required to maintain efficient growth patterns and levels of satisfactory service.
•Prepares budget for operating unit.
•Reviews analysis of telecommunication system needs and establishes goals, objectives, priorities, and prepares appropriate budget documents.
•Direct effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity.
•Ensure that Main One’s global and metro fiber network documentation is always accurate and up to date.
•Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.
•Establishes network system standards and policies concerning connectivity, operation, and growth.
•Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.
•Directs a program for service and repair and inventory.
 

Contact: You will be required to work across all functions within the organization.
Qualification:

•A Bachelor’s Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering.
•Minimum of (8) eight years’ work experience with at least four (4) in transmission & distribution.
•A strong knowledge of microwave transmission and must have undergone key trainings in optical and wireless networks with focus on SDH/PDH/IP transmission standards/protocols.
•Must have ability to deal effectively with a wide variety of industry, government and public contracts on project-related matters.
•In-depth knowledge of IP and IP related Technology and protocols such as BGP, MPLS, and DNS etc.
•Strong knowledge of the Nigerian telecommunication market and/or experience working in a telecommunications environment.
•Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app.
•Independent complex work experience in network operations/planning/transmission and leadership ability at the managerial level.
•Ability to use E-Analyzer, SDH Analyzer and other signal testing tools/instrument and diverse bandwidth test apps.
•Knowledge of a vendor network management system.
•Ability to develop and implement a strategic plan for the acquisition, installation, and maintenance of a telecommunications system.
•Ability to establish effective working relationships with public officials, vendors, and other agency managers.

Other Competencies Required:

•Excellent written & verbal communication skills
•Time management skills
•Team work abilities
•Ability to work well under pressure
•Solid foundation in electronics theory
•Strong analytical and problem solving skills
•Demonstrated mastery of telecommunication industry standards, dimensioning transmission network element systems, ITU, and ANSI/ETSI etc.

Demands of the Job: •Ability and willingness to work long hours and meet tight deadlines;
•May be required to travel out of station

GNOC Service Desk Engineer

Job Title: GNOC Service Desk Engineer
Department: Network Operations
Reporting Line:

GNOC Service Desk Supervisor

Responsibilities:

This function would provide 24 x 7 Service Desk services. The NOC Service Desk Engineer will be responsible for the first line contact and response to customers (internal and external) on all technical issues and queries reported. Using the trouble ticketing systems in logging all reported service and non-service affecting queries. Specifically, the GNOC Service Desk Engineer’ responsibility includes:

• First point of contact for customers.
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
• Deliver high level of customer service in line with SLA’s.
• Liaise with Service (IP and TX) Engineers to ensure proper reporting of all faults/alarms are reported timely to the Service Desk Engineer.
• Open a trouble ticket (TT) for every network event and ensure it is tracked up to the point of closure.
• Proactively update the customer via mail and phone call.
• Maintain and ensure full compliance with all Main One’s NOC processes and procedures
• Acknowledge and process all access requests by internal and external customers to all MainOne facilities.
• Acknowledge and process all access requests by internal customers to all MainOne Third party PoPs.
• Ensure all Root Cause Analysis are dispatched to customers.
• Ensure customers are duly informed of all planned network maintenance activities.
• Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.
• Ensure all customer SLAs are met.
 

Supervision  To work directly under the supervision of the GNOC Service Desk Supervisor.
Contact

Under the supervision of the GNOC Service Desk Supervisor, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.

 

Qualifications, Skills & Competencies: • HND/B.SC (Information Technology/Electrical & Electronics Engineering/Computer Science
• 2-5 years of relevant experience
• CCNA certifications
• Technical knowledge of SDH and IP Technology will be an added advantage.
• Knowledge of Microsoft Office packages and other computer application such as trouble ticketing
• Industry experience in a customer facing unit/department preferred.
• Understanding of Main One’s products and processes.
• Eager and quick to learn.
• Good communication skills (Written & Verbal).
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
• Good diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
• Capable of multi-tasking, good time management and prioritisation of workload.
• Strong analytical skills and able to collate and interpret data from various sources.
• Ability to assess and prioritise faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively seeks ways of improving existing systems and processes.
• ‘Can do’ attitude.
• Actively encourage strong working relationships with other teams.
• Good technical documentation skills
• Ability and willingness to work round the clock when required, and meet tight deadlines.
• Ability to travel within and out of the country at short notice.

SLA Management Officer

Job Title: SLA Management Officer
Department: Commercial
Reporting Line: Service Delivery Supervisor

Responsibilities:

The SLA Management Officer will liaise with cross functional units to ensure quality performance of all services provided to MainOne Customers. He/She will establish good relationship with all customers, report and track resolution on any issue that may affect SLA commitment to our customers.

• Establishing and assuring the contracted service quality.
• Work with operations team & vendor Management to obtain Service Improvement plan for non-performing vendors.
• Escalate repeat incidents for Management’s visibility.
• Review customer’s performance report for accuracy before sending to customers.
• Engage customers for convenient window for maintenance activities and feedback the operations team.
• Advise technical on areas of low performance and request improvement plan.
• Reconciliation of availability reports and service performance with customers.
• Liaising with Finance for processing customers compensation in case of SLA breaches.
• Supporting GNOC by providing customers escalation matrix.
• Working with operations to ensure newly connected customers are included on the Network Monitoring tools such as inter-mapper, IV portal e.t.c
• Assist in managing customers in case of POP outages and prolong service outage.
• Engaging customers for service review meetings.
• Working with IP team to report customer traffic utilization trend for upsell, cross sell opportunities.
• Collaborating with the GNOC to identify customers who have powered down their communication devices over a period of 1 week, for escalation to Account manager’s engagement for likely churn.
• Continually be in the face of the customers via phone calls, emails and visit a means of retaining customers.
• Advise operations team on terminated services for equipment retrieval and removal of such circuits from monitoring tools to free up licenses for future use.
• Work with all stakeholders to ensure maximum customer satisfaction at all times.

Supervision: To work directly under the supervision of the Service Delivery Supervisor.

Qualification/Competencies Required:

• B.Sc. Degree in any relevant discipline.
• 1-2 years post NYSC experience
• CCNA and ITIL V3 Certification preferred
• Good verbal and written communication skills
• Good relationship management skills
• Good analytical skills
• Team-oriented
 

Demands of the Job: • Ability to pay attention to detail
• Ability to work independently