MainOne Careers

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

At MainOne, great ideas and thoughts find a way of becoming great products, services that turn to great customer experiences. We are perfectionists, idealists and pioneers of great products and services forever thinking of better.

We have corporate offices from Nigeria to Ghana to Portugal. International and home opportunities are available.

MainOne is a family. Join in and be a part of the change and the future that will bring about new ways the continent works and connects.

Account Manager

 

Job Title:Account Manager
Department:Sales
Location:Lagos
 
Responsibilities
The Accounts Manager’s primary responsibility is to retain and grow current accounts and  gaining new market share in their given territory.
 
Specifically, the Account Manager,  will:
  • Manage relationships of specific accounts as assigned and also grow the accounts to grow the company’s sales/revenues.
  • Use an existing network of industry contacts to generate new business leads.
  • Deliver sales presentations as may be required to high level decision makers. 
  • Attend client meetings as required for sales closure
  • Maintain and expandi relationships with existing clients and potential clients.
  • Serve as the primary customer contact for technical and business issues for those specific accounts
  • Achieving sales targets 
  • Ensure sales input into CRM is constantly updated.
  • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
  • Perform other tasks as may be required
Qualifications
  • Bachelor Degree in a relevant discipline.
  • Post graduate/relevant professional qualification will be an advantage.
  • Minimum 3-4years experience working with a sales/business development team
Competencies
  • Technical & Professional proficiency
  • Strong Quantitative Skills
  • Research & writing skills
  • Problem Solving
  • Leadership 
  • Proficiency in MS Office
  • Excellent Communication Skills
  • Negotiating Skills
  • Analytical Thinking
  • Excellent Relationship Management
  • Proficiency in MS Office Productivity Tools
  • Experience in selling bandwidth capacity, Internet services products or telecommunications products
  • Positive ‘can do’ attitude and result-oriented.
 

Sales Manager (Lagos)

Job Title:Sales Manager
Department:Sales
Location:Lagos
Responsibilities
The Sales Manager, will be responsible for managing business relationships at a senior level with customers , to identify opportunities for growth and increased revenue for Main One as well as improve the customer experience. He will manage existing relationships with customers, understanding their business model and market to be able to assist in the development of strategies that will enable both Main One and the Customer to grow and succeed. 
 
Specifically, the Sales Manager,  will:
  • Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for Main One.
  • Build and maintain productive business relationships with these decision makers to understand the Customers’ strategic direction and explore opportunities for Main One to gain a larger share of the Customers’ wallets.
  • Lead, implement, and communicate the sales strategies   and coordinate the action plans.
  • Manage the execution of team sales plan to achieve sales targets as defined by Main One.
  • Be the primary contact person for accounts, planning and managing the overall business relationships between them and Main One.
  • Bring to bear own knowledge and experience of selling in the telecoms sector on the team, defining and implementing  developmental strategies that will support the growth of the team and generate increased revenue for the company.
  • Drive results through others, manage team performance, set clear expectations, and hold team accountable against business metrics.
  • Oversee efforts of the team on accounts by reviewing sales proposals and negotiating with clients.
  • Provide to the Line manager with the necessary sales reports, budgets, sales plan, and market analysis.
  • Co-ordinate with relevant technical teams such as Transmission and IP Engineering team to ensure timely delivery of services to the customer.
  • Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
  • Work with other support teams such as Technical Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction. 
Qualifications:
  • Bachelor Degree in a relevant discipline.
  • Post graduate/relevant professional qualification will be an advantage.
  • At least ten (10) years’ relevant sales experience with at least four (4) years in supervisory role.
Competencies:
  • Extensive knowledge of the sector’s sales principles and practices, and an ability to coach others on them.
  • Understanding of local markets, customers and competition in order to target needs and drive sales.
  • Ability to grow the business, with proven success of client return on investment. 
  • Strong ability to uncover new revenue opportunities and create productive, long-term customer relationships.
  • Strategic self-starter with entrepreneurial drive and an ability to organize, prioritize, and clarify deliverables. 
  • Ability to make business and people decisions, while creating positive energy in the face of challenges. 
  • Strong problem solving skills and the ability to balance it with moving with speed to achieve results.
  • Technical & Professional proficiency
  • Excellent Communication Skills
  • Negotiating Skills
  • Analytical Thinking
  • Excellent Relationship Management
  • Proficiency in MS Office Productivity Tools
  • Experience in selling bandwidth capacity, Internet services products or telecommunications products
  • Positive ‘can do’ attitude and result-oriented.

Solutions Architect (Carrier and Wholesale Services)

Job Title:Solutions Architect
Department:Technical Solutions
Location:Lagos, Nigeria
Responsibilities

As Solutions Architect, he will join the technical sales team to develop and articulate solutions based on customers’ strategic business and technical requirements ascertained from working with multiple business units across the customer's organization

Specifically, the IP System Administrator’s responsibilities shall include:
  • Provide technical and business consultative leadership throughout the technical life cycle of technical solutions.
  • Will be involved from pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in solutions architecture proposals.
  • The Solutions Architect will develop and articulate solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization.
  • Develop and propose solutions.
  • The Solutions Architect will prepare the technical solutions architectural and implementation design documents.
  • The Solutions Architect will work closely with the Project Manager to define project deliverables and schedules and help to identify and leverage resources in order to satisfy the technical needs and objectives of the implementation.
  • Assess solutions for their commercial merits and provide appropriate recommendations.
  • The Solutions Architect will maintain awareness of existing or potential customer software/hardware situations and proactively alert the project management, engineering, and customer facing groups of potential problems based upon strong working knowledge of software/hardware compatibility within the customer's environment.
  • The Solutions Architect will stay current on technical specifications for hardware/software requirements of industry products through professional associations, trade journals, networking, and associated training and seminars.
Communication &
Work Relationships
  • The Solutions Architect report directly to the Technical Sales Supervisor. The Solutions Architect work closely with members of the Sales, Project Management, Service delivery and members of other teams as required from time to time
  •  The Solutions Architect has regular contact with a number of internal and external stakeholders, these include but are not limited to:Sales Manager
  1. Project Manager
  2. Sales Manager
  3. Service Delivery
  4. Legal
  5. CTO
  6. Marketing
  7. Product Development
  8. Team members
  9.  Customers
 
Qualifications:
  • Bachelor’s Degree or equivalent in Information Communication Technology or Engineering
  •  Cisco CCDP/CCNP/CCDE
  •  3-5 years industry experience
Competencies:
  • Experience with Cisco equipment essential.
  • Basic knowledge of networking technologies including but not limited to: TCP/IP (e.g. interpreting a packet trace file), WAN technologies, VPN, QoS, firewalls, routers, switches, DNS, Metro Ethernet, EoSDH.
  • Experience in designing and deploying standardized Voip technologies; SIP and H.323
  • Knowledge of Radio/Microwave and terrestrial transmission systems.
  • Experience in telecom architecture.
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Sound commercial business understanding and risk aware.
  • Set up and maintain a best practice library of company proposals and architectural designs proposed to customers with success and conversion rate indicators.
  • Knowledge of solution design with focus on IP/MPLS/IPLC/VOIP/Metro Ethernet/Cloud technologies.
  • Background in Telecom and/or satellite industry.
Demands on the Job:
  • Problem solving
  • Prioritising workload of self and others
  • Written and verbal communications
  • Contract negotiation and influencing skills.
  • Relationship Management and Analytical SkillsTeam player / Ability to work independently / Ability to work without supervision
  • Proactive with a positive 'can do' approach.

Product Support Analyst– Cloud Services

Job Title: Product Support Analyst– Cloud Services
Department: Commercial 
Reporting Line: Product Specialist, Cloud Services 

Responsibilities:

As a Product Support Analyst, He/She will work with Account Managers in developing new and existing cloud sales leads and account for Main One. He/She will Identify and engage local and international ISVs with the aim of bringing them to the Main One cloud platform. He/She will also assist the cloud team to achieve commercial revenue targets while ensuring that cloud services customers are satisfied with the service..

Other responsibilities include:

  •  Grow the company’s sales and revenues for Cloud Services. Customers.
  • Deliver sales presentations focused on Cloud solutions as may be required to high level decision makers.
  • Attend client meetings with Sales Managers as may be required for sales closure
  • Maintain and expand relationships with existing clients and potential clients.
  • Achieve the Cloud sales targets
  • Develop in-depth knowledge of competitive Cloud offerings in Nigeria and globally develop propositions to sell and further develop the MainOne brand
Supervisor:

To work directly under the supervision of the Product Sspecialist, Cloud Services

Contact: You will be required to liaise on a day-to-day basis with the Cloud Solutions Team; Sales Team, Service Delivery, Marketing and Communications Team amongst others.
Competencies Required:

 

  • Strong Knowledge of Cloud as a service delivery model
  • Some relevant technical training including Microsoft Certifications.
  • Knowledge of IT and concepts such as virtualization
  • Familiar with Cloud Models (IaaS, PaaS, SaaS)
  • Demonstrated sales capacity
  • Analytical thinking to engage customers considering different business and operational models Relationship Management
  • Proficiency in MS Office
  • Excellent written and verbal communications skills
Qualifications:

• Bachelor’s degree in any discipline preferably business management or related field
• Minimum 2-3years experience working with a sales/business development team

Demands of the Job:

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work with minimal supervision
• Travel may be required

IP Operations Engineer

Job Title: IP Operations Engineer
Unit: IP Operations
Department: Technology
Reporting Line:

IP Operations Manager

Location: Lagos
Responsibilities: The IP Engineer will be responsible for designing, integrating and implementing IP based services on the Main One network. 
Other responsibilities include:
• Relevant professional/technical certifications.
• Primarily focus on all level 2 escalated issues from the GNOC for timely (<30mins) resolution with minimal supervision
• Strong experience configuring and troubleshooting Cisco routers and switches.
• L2 and L3 MPLS experience.
• Routing protocol troubleshooting experience (BGP, IS-IS,OSPF, EIGRP).
• IP multicast experience.
• Troubleshooting and resolving WAN/LAN connectivity issues.
• Monitoring of network elements and ensuring prompt repair and restoration of all faulty/down sites/links.
• Installation, configuration and maintenance of network equipment such as routers, switches and firewalls.
• Performing routine checks and maintenance on all network elements.
• Providing network solutions.
• Managing bandwidth of the IP backbone for optimal performance.
• Network administration and maintenance.
• Other assigned duties.
 
Supervision: To work directly under the supervision of IP Operation Supervisor
Contacts: You will be required to:
• Work closely with the NOC team.
• Undertake regular planning sessions with Senior IP Engineer/Head Network Planning & Implementation/ Head of Network Operations
 
Qualifications & Skils: Bachelors of Science in Computer Science or Electrical Engineering
Varying degrees of experience required from 2 – 3 years.
Proven capacity in designing and implementing complex, high. performance networks with multiple locations and applications, preferably service provider networks.
Hands on experience configuring Cisco and Juniper routers
Preferably CCNA and CCNP certifications.
Good knowledge of networking technologies - TCP/IP, BGP, DNS,
VPNs, Firewalls, proxy etc.
 
Competencies Required: • Good oral and written communication skills
• Time & self-management skills
• Relationship Management
• Team work
• Ability to work well under pressure
 
Demands on the job: Ability and willingness to work long hours and meet tight deadlines.
Ability to work under minimal supervision
10% travel/ or as required
 

Cloud Applications Specialist.

Job Title: Cloud Applications Specialist
Department: Technical
Reporting Line: Cloud Solutions  Manager
Location: Lagos, Nigeria

Responsibilities:

The Cloud Applications Specialist will be responsible for the design and development of distributed software modules that integrate with and support the cloud service offering. 

The specific responsibilities shall include :

  • Working with the Cloud Services team to ensure that cloud development and implementation projects are delivered on time, within scope and according to defined quality specifications.
  • Complying with internal processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
  • Design and development of cloud ready applications and hybrid cloud strategies for existing customers that leverage the public cloud e.g Azure
Communications and Work Relationships

The successful candidate will be required to work closely with the:

  • Technical team (IP ,Operations Support, Technical Sales)
  • Information Technology (IT) team
  • Service Delivery team
  • Sales team
Qualification:
  • Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
  • ITIL, Prince2/PMP certifications are strongly desired.
  • Minimum of 5 years’ experience in a virtualization environment. 
Competencies Required:
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage
  • Minimum 4 years’ experience - architecture and deploying of Web Services on SOA platform
  • Expert user of Shell, VBScript, PHP, Python, Java
  • Experienced with software development methodologies
  • Track record of successful project delivery.
  • Must have Windows/Linux/Unix skills. 
  • Four years or more of IT Service Management, data centre, server, and storage management, virtualization, networking, systems management, and project management are recommended.
  • Strong Cloud experience skills (AWS or Azure)
    Good understanding of Windows Server and Active directory.
  • Powershell scripting experience will be an added advantage.
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • Excellent customer engagement skills
  • Innovation skills
  • Excellent oral and written communication skills

.

Demands of the Job:
  • Ability to work long hours and meet tight deadlines.
  • Ability to work with minimal supervision.

Cloud Support Officer

Job Title: Cloud Support Officer x 2
Department: Technical
Reporting Line: GNOC (with a dotted Line to Cloud Operations Manager)
Location: Lagos, Nigeria

Responsibilities:

The Cloud support analyst will be responsible for providing first level support to MainOne cloud, Managed services & DC customers in line with Customer SLA requirements.

The specific responsibilities shall include to:

  • Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24/7 support to Cloud customers.
  • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
  • Provide ticket support / queue management
  • Identify, recommend and implement potential improvements to service efficiency.
  • Ensure quality and up-to-date documentation exists for all Cloud services in operations
Communications and Work Relationships

You will be required to work closely with the:

  • Technical- Operations Supports team
  • Customer Service Delivery
Qualification:
  • Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
  • Minimum of 2 years’ experience in a virtualization environment. 
Competencies Required:
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage
  • Must have Windows/Linux/Unix skills. 
  • Two years or more of IT Service Management, data centre, server, and storage management, virtualization, networking, systems management, and project management are recommended.
  • Strong Cloud experience skills (AWS or Azure)
  • Good understanding of Windows Server and Active directory.
  • Powershell scripting experience will be an added advantage
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • Excellent customer engagement skills
  • Excellent oral and written communication skills
Demands of the Job:
  • Problem solving ability
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing ability
  • Troubleshooting ability

Cloud Network Engineer

Job Title: Cloud Network Engineer
Department: Technical
Reporting Line: Cloud Operations  Manager
Location: Lagos, Nigeria

Responsibilities:

  • Handle end to end integration/operations/Support of L2/L3/IPsec services  on the cloud platform
  • Provide network deployment, configuration, support and upgrades of Firewalls, Load balancers, WAN accelerators, Switches, Routers as well VPN services.
  • Documentation of networking procedures, design documentation, Performance and Reporting as well as operational procedures.
  • Provide second level support for cloud customer complaints especially for network infrastructure related problems
  • Support ticket / queue management
  • Provide support to Manage IP address’ and scopes as well as DNS records
  • Perform software, hardware and network maintenance and configuration changes as required.
  • Identify, recommend and implement potential improvements to service efficiency.
  • Driver move major initiatives forward while consistently thinking of the bottom-line impact of the efforts.
  • Ensure quality, up-to-date documentation exists for all service arrangements
Communications and Work Relationships

The Cloud Network Engineer will report directly to the Cloud Operations Manager. And will work closely with members of the Cloud team, Managed Services, GNOC, Technical Sales, Project Management, Service delivery and members of other teams as required from time to time. 

Qualification:
  • Bachelor’s Degree or equivalent in Information Communication Technology or Engineering
  • Network/Security Certifications (CCNA,CCNP,FCNA,FCNP) is strongly desired
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • At least five years industry experience  in a networking/virtualized environment
Competencies Required:
  • Thorough understanding of network protocols: TCP/IP, OSPF, SIP, MPLS/EVPL, BGP, RIP e.t.c.
  • Experience with software defined networks ( Microsoft HNV, VMware NSX, Cisco ACI )
  • Must have strong Network Virtualization/Networking/Network Security skills
  • Extensive knowledge of both layer 3 and layer 7 Firewalls and IDS/IPS particularly with Fortinet/Cisco
  • Strong Routing and Switching skills and experience
  • Proficiency with Network load balancing appliances particularly with F5 /Kemp devices
  • Experience with IPSEC/SSL VPN setup and support strongly desired
  • Ability to communicate effectively emphasizing written, oral and presentation skills.
  • Strong interpersonal skills
  • Familiarity with ITIL processes would be an advantage
  • Understanding of Cloud Computing and Virtualization.
  • Experience with Windows/Linux/Unix is considered a plus.
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage.

.

Demands of the Job:
  • Problem solving ability
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing ability
  • Troubleshooting ability

Cloud Operations Specialist

Job Title: Cloud Operations Specialist
Department: Technical
Reporting Line: Cloud Operations  Manager
Location: Lagos, Nigeria

Responsibilities:

  • Will be responsible for day to day operations and support of the cloud infrastructure and solutions particularly Microsoft Windows System Center Suite of Solutions.
  • Provide configuration, support and upgrades of cloud infrastructure   (Storage, Servers and Network).
  • Working with customers to resolve issues.
  • Monitoring and ensuring maximum uptime on existing hardware/networks.
  • Ensuring the proper deployment of new Cloud hardware, including servers, switches and storage arrays.
  • Managing and containing business risk as it pertains to the Cloud infrastructure.
  • Providing timely and effective responses and updates to work tickets and other requests.
  • Documentation in the form of basic how to documents, design documentation, performance reporting as well as operational procedures.
  • Performance monitoring and tuning the environment to achieve high performance
  • Handle escalations in a high pressure environment
  • Support capacity and growth of the cloud environment.
  • Support ticket / queue management.
  • Performing software, hardware and network maintenance and configuration changes as required.
  • Identifying, recommending and implementing potential improvements to service efficiency.
  • Drive major initiatives forward while consistently thinking of the bottom-line impact of the efforts.
  • Contribute proactively to new service development. 
  • Ensure quality, up-to-date documentation exists for all service arrangements
Communications and Work Relationships

The Cloud Operations Specialist will report directly to the Cloud Operations Manager. And will also work closely with members of the Cloud team, Managed Services, Technical Sales, Project Management, Service delivery and other teams as required from time to time

Qualification:
  • Bachelor’s Degree or equivalent in Information Communication Technology or Engineering
  • Microsoft Certifications (MCSE,CCNA,CCNP,VCP,FCNA,FCNP) are strongly desired
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • At least five years industry experience
Competencies Required:
  • Hands on implementation, maintaining, and troubleshooting of complex virtualized environments
  • Thorough understanding of virtualization/cloud technologies & Architectures(Microsoft, VMware)
  • Experience with Microsoft system center (VMM,SCOM,DPM e.t.c) Windows Azure Pack
  • Linux/Windows server system Administration
  • Operations programing experience in Shell (Bash, KSH),
  • Experience with managing modern X86 blade/rack mount servers
  • Experience with managing and administering storage arrays
  • Experience managing  and configuring network devices
  • Experience with configuration management tools
  • Experience  administering  a 24×7 high-availability production environment
  • Experience with relational database technologies such as Oracle/ Mysql/Microsoft SQL
  • Understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques
  • Strong familiarity with security as it applies to software, system and network engineering
  • A strong desire to troubleshoot problems and then distill processes into procedures, including documentation for both knowledge sharing and training of new employees
  • Ability to communicate effectively emphasizing written and oral presentation skills.
  • Ability to document both process and procedure as well as existing and new infrastructure.
  • Strong interpersonal and communication skills and comfortable in global working environment.
  • Good at building and cultivating team work.
  • Familiarity with ITIL processes would be an advantage
  • Understanding of Cloud Computing and Virtualization.
  • Experience with Windows/Linux/Unix is considered a plus.
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage

.

Demands of the Job:
  • Problem solving ability
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing ability
  • Troubleshooting ability

Cloud Solutions Architect

Job Title: Cloud Solutions Architect
Department: Technical
Reporting Line: Cloud Solutions  Manager
Location: Lagos, Nigeria

Responsibilities:

The Cloud Solutions Architect will provide technical and business consultative leadership throughout the technical life cycle of cloud solutions. He/she will be involved from pre-sales cloud solution formulation through system deployment; including bid preparation and customer interface resulting in cloud solutions architecture proposals. The Cloud Solutions Architect will develop and articulate cloud solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization.

The Cloud Solutions Architect will design cloud solutions for Managed Service customers in line with ITIL and/or industry best practice. He/she will manage and develop strategic partnerships with third party suppliers and other internal stakeholders for Cloud Aggregators or Managed Service Providers.

The specific responsibilities shall include :

  • Provide technical and business consultative leadership throughout the technical life cycle of cloud solutions.
  • Will be involved from pre-sales cloud solution formulation through system deployment; as well as bid preparation and customer interface resulting in cloud solutions architecture proposals.
  • Develop and articulate cloud solutions based on customers’ strategic business/technical requirements ascertained from working with multiple business units across the customers’ organization.
  • Design cloud solutions for Managed Service customers in line with ITIL and/or industry best practice.
  • Drive major cloud initiatives with a focus on the bottom line impact.
  • Manage and develop strategic partnerships with third party suppliers and internal stakeholders for Cloud Aggregators or Managed Service Providers.
  • Ensure quality, up to date documentation are maintained for all cloud service arrangements.
  • Coordinate with the sales team in formulating and building up proposals, including making technical demos and presentations to customers.
Communications and Work Relationships

The successful candidate will be required to work closely with the:

  • Technical team (IP ,Operations Support, Technical Sales)
  • Information Technology (IT) team
  • Service Delivery team
  • Sales team
Qualification:
  • BSc. in Computer Science, Information Technology or related technical degree.
  • Minimum 5 years of experience architecting cloud solutions.
  • Minimum of 5 years’ experience in a virtualization environment
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • Experience with VMware products (vSphere, vCloud Director) 
  • ITIL, Prince2/PMP certifications are strongly desired.
  • Cisco CCNA/CCDA and experience using Cisco equipment essential.
  • Minimum of 2 years of experience across the business development lifecycle (Business Development, Capture, Solution Architect, Pricing and Proposal Development) 
  • 3-4 years of experience in designing, architecture, and implementing enterprise applications and systems.
  • At least five (5-6) years industry experience
  • Experience with Microsoft Azure Cloud Services. Certification in Azure or any formal training preferred
  • Thorough understanding of Cloud Computing and Virtualization.
  • Demonstrable experience with infrastructure (hypervisors, networking, storage, load balancers, firewalls, monitoring etc.)
  •  Experience, knowledge and ability to cloud solution service offering across all three tiers: 
    - Infrastructure (including outsourcing best practices, transition, and ITIL) 
    -   Application Development and Maintenance
  • -   System Integration and Management
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage
  • Knowledge of Radio/Microwave and terrestrial transmission systems.
Competencies Required:
  • Holistic understanding of internet and hosting from the network layer up through the application layer
  • Outstanding understanding of available cloud technologies
  • Demonstrated ability to conduct technical studies and evaluations of business requirements – and successful implementations of recommended solutions
  • Familiar with application design best practices
  • Experience with Security devices (Firewalls e.t.c.)
  • Experience of Network configuration
  • Must have strong Windows/Linux/Unix skills.
  • Experience in migrating applications to the Cloud environments; reviewing and evaluating potential solutions for external/internal customers.
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Proactive with a positive 'can do' approach.
  • Sound commercial business understanding and risk awareness.
  • Excellent presentation and leadership skills 
  • Excellent interpersonal, oral and written communication skills

.

Demands of the Job:
  • Ability to work long hours and meet tight deadlines.
  • Ability to work with minimal supervision.

Solutions Architect - Lagos

Job Title: Solutions Architect - Lagos
Department: Technical 
Reporting Line: Lead, FSI, Non-Core & Managed Network Services
Location: Lagos

Responsibilities:

  • Provide technical and business consultative leadership throughout the technical life cycle of technical solutions.
  • Will be involved from pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in solutions architecture proposals.
  • The Solutions Architect will develop and articulate solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization.
  • Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.
  • Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific needs.
  • Design service solutions for Manages Network Service customers in line with ITIL and/or industry best practice
  • Proven business development experience and familiarity with SME markets
  • Demonstrate ability, determination and tenacity to move major initiatives forward and drive focus while consistently thinking of the bottom-line impact of the efforts
  • Contribute proactively to new service development.
  • Manage and develop strategic partnerships with third party suppliers and other internal stakeholders for Managed Network Services.
  • Ensure quality, up-to-date documentation exists for all service arrangements
Supervisor:

To work directly under the supervision  of the Lead, FSI, Non-Core & Managed Network Services

Contact:

The Solutions Architect report directly to the Technical Sales Manager. The Solutions Architect work closely with members of the Managed Network Service Team, Sales, Vendor Management, External Vendors, Project Management, Service delivery and members of other teams as required from time to time.

The Solutions Architect has regular contact with a number of internal and external stakeholders, these include but are not limited to:

  • Abuja Sales Managers
  • Project Manager
  • Managed Services
  • Service Delivery
  • Legal
  • CTO
  • Product Development
  • Team members
  • Customers
  • Technical Operations (TX, IP, OSP, DC and GNOC)
Competencies Required:
  • Experience with Cisco equipment essential. In-depth level knowledge of networking technologies including but not  limited to: TCP/IP (e.g. interpreting a packet trace file), WAN technologies,
  • VPN (Layer 2 & 3) , QoS, firewalls, routers, switches, DNS, Metro Ethernet, SDH, EoSDH, DWDM, VOIP and Data Centre Designs
  • Experience in designing and deploying standardized Voip technologies; SIP and H.323
  • In-Depth knowledge of Radio/Microwave and terrestrial transmission systems.
  • Experience in telecom architecture.
  • Experience in WLAN technologies (Controllers, WAPs, and 802.11 fundamentals)
  • Familiarity with 802.11g/n/ac/ax standards
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Proactive with a positive 'can do' approach.
  • Sound commercial business understanding and risk aware
  • Knowledge of Radio/Microwave and terrestrial transmission systems.
  • Excellent communication, presentation and leadership skills
  • Experience in telecom architecture.
  • Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
  • Creative and innovative approach.
  • Proactive with a positive 'can do' approach.
  • Sound commercial business understanding and risk aware.
  • Set up and maintain a best practice library of company proposals and architectural designs proposed to customers with success and conversion rate indicators.
  • Team player / Ability to work independently / Ability to work without supervision
Qualifications:
  • Bachelor’s Degree or equivalent in Information Communication Technology or E Engineering
  • Cisco CCNA/CCDA/CCIP/CCNP/CCDP/CWNA
  • Certifications in Cloud Technologies is considered a plus for this position.
  • At least two (3) years of experience in proposal development, designing architecture, and implementing enterprise applications and systems.
  • At least five (5) years industry experience
Demands of the Job:
  • Strong background in solution design with focus on IP/MPLS/WLAN/IPLC/VOIP/Metro Ethernet/Data Centre Collocation/Cloud technologies
  • Background in Telecom and/or satellite industry.
  • Problem solving
  • Prioritising workload of self and others
  • Written and verbal communications
  • Contract negotiation and influencing skills.
  • Relationship Management and Analytical Skills

NOC Support Engineer

Job Title: NOC Support Engineer
Department: Technical
Unit: NOC Supervisor

Responsibilities:

The NOC Engineer will be responsible for the first line network monitoring, surveillance and fault management support on the elements and components of the MainOne network, using various network management and trouble ticketing systems. Specifically, the NOC Engineer’ responsibility includes:

  • Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
  • Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
  • Open a trouble ticket (TT) for every network event and ensure it is tracked up to the point of closure.
  • Maintain and ensure full compliance with all MainOne’s NOC processes and procedures
  • Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
  • Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
  • Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.
  • Ensure all customer SLAs are met.
Contact : Under the supervision of the NOC Supervisor, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.
Competencies Required:
  • Very good understanding of Main One’s products and processes.
  • Eager and quick to learn.
  • Excellent communicator with a natural flare for dealing with people.
  • Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
  • Strong diagnostic, analysis and problem resolution skill with a flexible approach to problem solving.
  • Able to work well within a busy team and handle a wide range of issues.
  • Capable of multi-tasking, good time management and prioritisation of workload.
  • Strong analytical skills and able to collate and interpret data from various sources.
  • Ability to assess and prioritise faults and respond or escalate accordingly.
  • Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
  • Actively seeks ways of improving existing systems and processes.
  • ‘Can do’ attitude.
  • Actively encourage strong working relationships with other teams.
  • Good technical documentation skills.
Qualifications:
  • HND/B.Sc. in any relevant technical discipline
  • 3-5yrs relevant experience
  • CCNA/CCNP certification preferred.
Demands of the Job:
  • Ability and willingness to work round the clock when required, and meet tight deadlines
  • Ability to travel within and out of the country at short notice
  • Good research skills

Database Administrator

Job Title: Database Administrator
Department: Technical
Reporting Line: Cloud Operations  Manager
Location: Lagos, Nigeria

Responsibilities:

The Database Administrator is responsible for the performance, integrity and security of databases. They will also be involved in the planning and development of the database and storage systems in MainOne, as well as troubleshooting any issues on behalf of the users. He/She will evaluate relevant trends and suggest changes, enhancements/ upgrades or eliminations to Main One’s existing environment and provide innovative, reliable and high quality DB solutions for the Company.

The specific responsibilities will include;

  • Design/implement data persistence solutions with the right database solution
  • implementing best practices guidelines and Policies relating to Databases as well as Capacity planning of Databases, Storage and Backup
  • Ownership of operational stability of Business critical database instances
  • Day-to-day proactive monitoring, including monitoring error logs, database and log space, user activity, and resource utilization.
  • SQL and DB performance tuning, reporting and forecasting.
  • Develop refine backup procedures and policy.
  • Creating of automation tools for managing relational databases (auditing, account management, backup/restore, discovery, schema deployment)
  • Work with infrastructure owners to test and verify integrity of data archives
  • Storage Management, including storage design, configurations, implementation, additions, and consolidations
  • Storage capacity planning and implementation 
  • Performance monitoring, troubleshooting proactive support and problem analysis as may be assigned by the manager.
  • Manage and support SAN Environment
  • Operate and support of data enterprise backup systems
  • Schedule backup jobs based on documented procedures and Schedules
  • Provide improvement feedback on backup procedures and standards
Communications and Work Relationships

You will be required to work closely with the:

  • Technical, 
  • Cloud
  • Managed Services and IP Teams
Qualification:

•    Minimum BSc. Degree in Computer Science or in a relatedDiscipline.
•    Minimum of 5 years in Database Administration 
•    Certification in Oracle and SQL Databases
•    Certifications in VMware, EMC and/or other related certifications
•    Virtualization/Storage/Back up Technologies is required

Competencies Required:
  • Excellent oral, written communication and presentation skills (at C Level)
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage
  • Must have strong Windows/Linux/Unix skills.  
  • Strong storage design and administration is an added advantage.
  • High level of Integrity and professionalism, especially in dealing with highly confidential information
Demands of the Job:
  • Problem solving ability
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing ability
  • Troubleshooting ability

Project Coordinator

Job Title: Project Coordinator (Special Projects/Managed Services)
Department: Technical
Reporting Line:

Team Lead, Project Management/Technical Sales

Location: Lagos, Nigeria.
Responsibilities
The Project Coordinator, who must have an understanding of Project Management Methodologies, exposure to PMP or PRINCE2, and with wireless and terrestrial network experience will be accountable, on-time and on-budget for Service Delivery.
Other responsibilities include:

Specifically the job holder will be responsible for the following;

  • Defines clearly project objective.
  • Ensures the agreed project management methods, standards and processes are maintained throughout the project lifecycle.
  • Manage Access Requests and Material Movements with the appropriate parties (Logistics, Partner Providers, Vendors, etc)
  • Coordinate the installation of network equipment at customer premises or at core network nodes.
  • Prepares and manages project plans and implementation schedules using MS Project and other suitable software.
  • Provides the Project Team (incl. Executives as situation demands) with ad hoc and periodic Project environmental reports specifically to do with project costs, lessons learnt and risks
  • Responsible for the implementation of current product portfolio and new products.
  • Manage planning and operations teams and external contractors during project execution.
  • Co-ordinates the production of all reports and produce project summary reports.
  • Escalates project issues timely.
  • Hold regular meetings with all stakeholders on project status.
  • Produces Project reports for customer and internal consumption.
  • Controls the project implementation process
  • Develop and support effective communication mechanisms between the project teams and the rest of the organization.
  • Develops and maintains the project library, filing, recording and reporting systems.
  • Assists in invoicing according to milestone.
  • Assists with the preparation of bid documents.
  • Assists with equipment ordering and payment of vendor/ contractor invoices.
  • Assists with contract negotiations with external suppliers.
  • Perform regular quality inspections (when necessary).
Supervision Team Lead, Project Management/Technical Sales
Contacts you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.
Qualifications, Skills  & Competencies:
  • A first degree in Project Management or BEng, BSc, BTec, Required.
  • 5 years post NYSC experience in managing telecom/technology projects is an advantage.
  • PMP or Prince2 project management methodology preferred.
  • Proficient use of Microsoft Office suite
  • Outstanding Process and Systems Documentation
  • Must have good knowledge of handling Telecommunication or Engineering projects
  • Proficiency in the use of relevant computer applications for financial reporting and project management.
  • Highly Organized
  • Conflict Resolution
  • Team Oriented and Leadership
  • Problem Management (analysis and resolution)
  • Customer Service Orientation
  • High level of Integrity
  • Demonstrates independent ownership and management of tasks.
  • Strong level of professionalism in dealing with highly confidential information
  •  
Demand on the job
  • Problem solving 
  • Presentation skills
  • Prioritizing workload of self and others
  • Written and verbal communications
  • Negotiation and influencing skills
  • Time Management Skills
  • Relationship Management and Analytical Skills

IP System Administrator

Job Title: IP System Administrator
Department: Technical
Reporting Line: Manager, IP Operations
Location: Lagos, Nigeria

Responsibilities:

The IP System Administrator primarily provides support to the IPNGN Virtual infrastructure.

Specifically, the IP System Administrator’s responsibilities shall include:

  • Perform daily system monitoring, verifying the integrityand availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
  • Apply OS/Hypervisor/Firmware/applications patches and upgrades as demanded, and upgrade administrative tools and utilities. Configure / add new services.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitioning and RAID configuration as required
  • Perform monthly performance reporting to support capacity planning.
  • Troubleshoot and resolve all operating system and application related issues.
  • Research and recommend innovative, and where possible, automated approaches for system administration tasks.
  • Create, change, and delete user accounts per request.
  • Perform Server Hardening in accordance with the company information technology rules.
  • System Hardware/Software compliance check and update.
     
Qualification:
  • BSC in Computer Engineering or Computer Science
  • Minimum of 4 years relevant experience
Competencies Required:
  • Linux and windows servers troubleshooting skills required.
  • Working knowledge of the Linux Kernel
  • Database Administration experience
  • Experience supporting Vmware vSphere environment is desirable.
  • Networking experience will be an added advantage
  • Shell Scripting experience will be an added advantage
  • CCNA , REDHAT, WINDOWS,VMWARE certifications
Demands of the Job:
  • Strong written and verbal skills
  • Ability to work independently
  • Ability to resolve issues in a timely fashion
  • Availability to work overtime in times of emergency and specialized project deliveries.

Technical Support Engineer.

Job Title: Technical Support Engineer.
Department: Technical 
Reporting Line: Manager, Transmission Implementation & 3rd Level Support
Location: Port Harcourt.

Responsibilities:

The TSE will be responsible for the day to day operations of the MainOne terrestrial network comprising of network elements such as Huawei OSN series, Dragon Wave HC & HC+ and ECI equipment within and outside assigned region. From a technical sales standpoint, the resource will work closely with the commercial sales team to foster sales within Port Harcourt and it’s environ through well articulated network solutions that stemmed from purposeful customers’ follow ups and the understanding of customers specific needs.

In addition, the TSE will be responsible for the following:

  • Troubleshooting and resolution of 1st and 2nd level network related problems.
  • Respond to and resolve SDH & MW networks issues within the timeframe of severity level agreements
  • Review and execute RPRs (re-provision requests) on DragonWave HC+, Huawei OSN series (especially OSN3500, OSN500 & OSN8800) and ECI box (BG-20 & BG-30) platforms with minimal supervision
  • Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications.
  • Deploy and document changes in accordance with problem and change management process
  • Participate in managing projects introduced by engineeringteam assuring full implementation and documentation standards are adhered to.
  • Complete the projects objectiveswithin timelines.
  • Able to interpret, review and implement PDH and SDH networks designs from the core network planning team.
  • Perform most effective approach to restore, recover, or alterconfigurations, logical or physical, to maintain service integrity
  • Ensure that Main One’s global and metro fiber network documentation is always accurate and up to date.
  • Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.
  • Convey customer feedback including feature requests and product issues to Product Management and Development teams.
  • Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.
  • Work as a remote hand assist for the IP team during new circuit activation and troubleshooting IP related faults for MainOne existing customers within the region.
Contact You will be required to work closely with the NOC team, the Technical Sales team, Outside plant and the rest of the Network Planning and Implementation team.
Competencies Required:
  • A working knowledge of microwave transmission and must have undergone a basic training in optical and wireless networks with focus on SDH/PDH/IP transmission standards/protocols.
  • Good understanding of telecommunications/engineering principles, transmission, and access networks, IP networks, metro Ethernet etc.
  • In-depth knowledge of IP and IP related Technology and protocols such as BGP, MPLS, and DNS etc.
  • Basic knowledge of the Nigerian telecommunication market and/or experience working in a telecommunications environment
  • Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app.
  • Structured cabling experience is a must.
  • Ability to use E-Analyzer, SDH Analyzer and other signal testing tools/instrument and diverse bandwidth test apps.
  • Knowledge of a vendor network management system.
  • Good oral and written communication skills
  • Time management skills.
  • Team work abilities.
  • Ability to work well under pressure.
  • Solid foundation in electronics theory.
  • Demonstrated mastery of telecommunication industry standards,dimensioning transmission network element systems, ITU, and
    ANSI/ETSI etc.
Qualifications:
  • A Bachelor’s Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering.
  • At least 3years post NYSC work experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
Demands of the Job:
  • Ability and willingness to work long hours and meet tight deadlines;
  • Ability to work under minimal supervision.
  • May be required to travel out of station.
  • Maybe required to work weekends.

Transmission Operations Engineer.

Job Title: Transmission Operations Engineer
Department: Network Operations & Provisioning
Unit: Transmission Implementation & 3rd Level Support
Reporting Line:

Manager, Transmission Implementation & 3rd Level Support

Responsibilities:

The TX Ops Engineer will be responsible for the day to day operations of the MainOne terrestrial network comprising of network elements such as Huawei OSN series, Dragon Wave HC & HC+, Ubiquiti MW, Ceragon IP 10 & IP 20G MW, ECI equipment (BG 20, BG 30 & NPT 1200), RAD Metro Ethernet Equipment (ETX 5300, 220, 203) and Huawei GPON equipment (OLT MA 5603T & 5600T, ONU & ONT) within and outside Lagos metropolis. In addition, he/she will be responsible for the following:

  • Troubleshooting and resolution of 1st and 2nd level network related problems.
  • Respond to and resolve SDH, Metro Ethernet, OTN, GPON & MW networks issues within the timeframe of severity level agreements.
  • Review and execute RPRs (re-provision requests) on DragonWave HC+, Huawei OSN series (especially OSN3500, OSN500 & OSN8800) and ECI box (BG-20, BG-30, MPT 1200) RAD box ( ETX ETX 5300, 220, 203) GPON platforms (OLT MA 5603T & 5600T, ONU & ONT) with minimal supervision
  • Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications.
  • Deploy and document changes in accordance with problem and change management process
  • Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.
  • Able to interpret, review and implement PDH, SDH, GPON, Metro Ethernet networks designs from the core network planning team.
  • Perform most effective approach to restore, recover, or alterconfigurations, logical or physical, to maintain service integrity
  • Ensure that Main One’s global and metro fiber network documentation is always accurate and up to date.
Contact : You will be required to work closely with the NOC team, the Technical Sales team and the rest of the Network Planning and Implementation team.
Competencies Required:
  • A working knowledge of microwave transmission and must have undergone a mid-level training in optical and wireless networks with focus on SDH/PDH/GPON/Metro Ethernet/ OTN/IP transmission standards/protocols and their applications.
  • Basic understanding of quality of service and network management concepts with respect to transmission networks is a must.
  • Good knowledge of the Nigerian telecommunication market and/or experience working in a telecommunications environment
  • Ability to interpret topography, network design maps and AutoCAD Designs.
  • Ability to use E-Analyzer, SDH Analyzer and other signal testing tools/instrument without supervision.
  • Knowledge of a vendor network management system
  • Good oral and written communication skills
  • Time management skills
  • Team work abilities
  • Ability to work well under pressure
  • Solid foundation in electronics theory
  • Demonstrated mastery of telecommunication industry standards, dimensioning transmission network element systems, ITU, and ANSI/ETSI etc
Qualifications:
  • A Bachelor’s Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering
  • At least 3 years post NYSC work experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
Demands of the Job:
  • Ability and willingness to work long hours and meet tight deadlines;
  • Ability to work under minimal supervision
  • May be required to travel out of station
  • Maybe required to work weekends

Senior Manager, Finance Operations

Job Title: Senior Manager, Finance Operations
Department: Finance
Location Lagos
Reporting Line: GM, Finance Operations
 
Responsibilities
The job holder will be responsible for supervision of the teams that prepare Management Accounts and reports in some of the affiliates, he will be responsible for funds management, general ledger, fixed assets and revenue assurance among other duties.
  • Responsible for supervision of the teams that prepare  Management Accounts and reports in some of the affiliates,  Funds management, general ledger, fixed assets and revenue assurance. Other responsibilities include:
  • Strong back-ground in IFRS and its applications with ability to advise on new standards and perform adequate gap analysis between old and new. 
  • Review of Group reports and ensure they are fully compliant with IFRS along with requisite analysis.
  • Ensure Internal Controls are in place to ensure assets of the Organization are well secured and properly maintained.
  • Ensure Polices are in place and reviewed; team members are adhering to them to ensure adequate process work flow. 
  • Work with the team to develop financial goals and objectives and give them the appropriate tools to adhere by them.
  • Ensure timely preparation of accurate monthly Management Accounts.
Contacts

Job holder will liaise on a day-to-day basis with other the management team, Other groups/departments; Technical, Project Management, Marketing Strategy, Administration etc., on financial issues.

Qualification/Competencies Required
  • Bachelor’s Degree in Accounting, Finance or any financial courses.
  • Possession of an MBA will be an added advantage.
  • Possession of ICAN or its equivalent is most.
  • Minimum of ten (10) years of relevant experience in Account/ finance roles, with at least five (5) years’ experience in a managerial role.
  • Advanced IFRS knowledge
  • Technical & Professional proficiency
  • Strong Quantitative Skills
  • Research & writing skills
  • Analytical Thinking
  • Attention to details
  • Solution-minded Relationship Management
  • Leadership
  • Proficiency in MS Office
  • Proficiency in AX Dynamics or its equivalent accounts’ software
Demand on the Job:
  • Have regular updates on financial management issues and cash management strategies. 
  • Keep abreast on International Accounting Standards.
  • Able and willing to work long hours and meet tight deadlines.
  • Knowledge of finance, accounting, budgeting, and cost control principles. 
  • Able to analyze financial data and prepare financial reports, statements and projections. 
  • Able to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.

Bid Analyst

Job Title:   Bid Analyst
Department:   Finance
Reporting Line   Pricing & Bid Analyst
Location   Lagos
Responsibilities  
Support for the Tender / Bid submission process, ensuring that our tenders are of the highest quality and meet the objectives of the customer and our business to maximize the number of new accounts won and existing customers retained. You will provide support to review and identify all requirement of bid documents (RFP, RFQ, RFI, etc.) and liaison with the various business unit for appropriate input to support our sales teams in the creation and submission of customer centric tailored, written tender/bid submissions.

Specifically, the Bid Analyst’s duties shall include: 

  • Support the end to end development and delivery of all tender responses, managing stakeholders across our business to ensure delivery within required timescales; 
  • Develop strong relationships with Sales to ensure tender submissions are tailored to the customer/prospect requirements; 
  • Tracking all opportunities using the bid summary and bid management template and reporting this daily. 
  • Obtaining financial and legal sign-off for all bids;
  •  Uploading and maintaining a central repository of previous proposals & tenders; 
  • Follow the bid process and coordinates team responsibilities to ensure deadlines are met. 
Qualification/Competencies Required  
  • Bachelor's degree in business (Marketing, Economics, Finance, Accounting, or similar) required;
  • 2-4 years' experience in proposal writing with analytical and research skills.
  • Commercial/business understanding for pricing analysis
  • People management, negotiation and engagement skills.
  • Experience in dealing with bids for large corporate organizations
  • Meticulous – Detail oriented, project management skills.
  • Ability to develop a bid strategy to achieve an excellent success rate for company bids by identifying winning themes
  • Ability to identify, track and see issues through to resolution
     

HR Analyst - Recruitment

Job Title:   HR Analyst - Recruitment
Department:   Corporate Services & Development
Reporting Line   HR Manager
Location   Lagos
Responsibilities  
The Human Resources Analyst will coordinate all of Main One’s recruitment activities, ensuring timely placement of the right candidates within the company. He/She should have a clear understanding of company’s headcount budget each year and drive the manpower planning process.

The specific responsibilities shall include the following:

Workforce Planning

  • Update the organizational structure/chart as required.
  • Maintain and update the manpower plan.
  • Coordinate the manpower planning process, working with teams for timely identification of upcoming vacancies/job reassignments.
  • Prepare monthly reports on the workforce profile

Recruitment

  • Work with hiring units to develop Job Descriptions.
  • Identify suitable recruitment channels for each role.
  • Coordinate the internal and external posting of vacancies
  • Develop and maintain standard testing tools for competency/function based recruitment
  •  Ensure that every role has a detailed job description
  • Conduct initial CV sift and shortlist candidates
  • Conduct first level interviews to screen candidates
  • Track recruitment statistics and generate weekly & monthly reports.
  • Update the recruitment tracker and execute the action items.

Selection

  • Shortlist and summarize CVs for easier evaluation before sending to hiring departmental heads.
  • Coordinate interview sessions for successful candidates up to the HOD/CEO level.
  • Provide feedback to candidates within the stipulated process turnaround time.
  • Administer psychometric tests or similar tests that assess the applicant’s personality fit for all sales candidates.
  • Ensure all vacancies are filled by suitable candidates within the targeted time.
  • Obtain and assess credentials of candidates.
  • Draft employment contracts for selected candidates.
  • Conduct new employee orientation and advise employee on other benefits.
  • Periodically review the recruitment and selection processes and recommend improvements.
Qualification/Competencies Required  
  • Bachelor’s degree in a relevant discipline
  • 3 - 5 years’ HR generalist experience is required.
  • Membership of related professional bodies will be an added advantage

Specifically, the following functional and business skills will be required:

  • Analytical & Problem Solving Skills
  • Strong written and oral communication skills
  • Organizational & Time Management Skills
  • Interview Skills
  • Research Skills
  • Customer Service/Interpersonal Skills
  • Proficiency in MS Office
Contact  

Under the supervision of the HR Manager, you will be required to liaise and interface with other units/departments- Commercial, Finance, Legal and Technical.

Demand on the job  
  • Ability and willingness to work long hours and meet tight deadlines
  • Ability to work with minimal supervision
  • Excellent team working ability

Manager, Capital Projects

Job Title: Manager, Capital Project
Department: Technical
Reporting Line:

Head, Capital Project

Location: Lagos, Nigeria.
Responsibilities
This function is responsible for the management of all capital projects, ensuring that they meet the quality standards set, are delivered on time, within budget and allocated resources. The Manager, Capital Projects will also manage the vendors and partners involved in projects, ensuring all projects are executed to meet the business objectives and strategic intent of Main One.
 
Other responsibilities include:
  • Provide project management leadership for Capital Projects, promoting best practice in Project Management and ensuring assigned projects are delivered to agreed specifications, timelines and approved budget
  • Manage the implementation of Data Centres and capital projects/programme, ensuring projects are being delivered effectively and most efficiently.
  • Analyze potential project risks as well as barriers and define appropriate mitigating plans to enable timely avoidance/ resolution.
  • Develop Work Breakdown Structure and detailed project management documentations, including milestones and responsibilities share on all Capital Projects.
  • Develop processes and work standards required for the implementation of capital projects, and monitor compliance to ensure the set objectives are met.
  • Responsible for compliance with all Capital Projects departmental processes, keeping custody of all Departmental Process documents
  • Guide the Technical team’s capital expenditure for the company in line with the strategic plan and report on the CAPEX spend on Capital projects, ensuring consideration of financial and technical tradeoffs as well as compliance with all fiscal and regulatory parameters.
  • Perform strategic planning and financial analysis, including budget preparation and obtaining necessary approvals for all capital projects.
  • Monitor the budget for capital projects; oversee their financial effectiveness by exercising cost control measures, motivating for budget enhancements when required.
  • Monitor and administer the relevant contracts and agreements for each project.
  • Measure the delivery of the Technical key performance indicators (KPIs) especially as it relates to the capital projects.
  • Prepare reports and presentations on all capital projects to the GM and management as required.
Supervision Head, Capital Project
Contacts Will be required to liaise and interface with other groups/departments typically involved in the technical management of the core network including Technical Procurement
Qualifications, Skills  & Competencies:
  • A first degree in Engineering + a Master’s degree in Engineering or Project Management.
  • A Project Management Professional (PMP) certificates required.
  • At least 5 years’ experience delivering Data Center projects is a core requirement.
  • A minimum of 12 years of work experience, six (6) of which must have been in leading and directing complex projects/programmes.
  • Excellent engineering design skills is a requirement for this position while good knowledge of Data Centre design and architecture will be an added advantage.
  • Other skills such as planning and organization, budgeting, policy design and development, process improvement, negotiation and strategic planning are also required.
   

Technical Projects Supervisor, Capital Projects

Job Title: Technical Project Supervisor, Capital Projects
Department: Technical
Reporting Line:

Snr. Manager, Capital Project

Location: Lagos, Nigeria.
Responsibilities
The Technical Projects Supervisor, Capital Projects will be responsible for the project management of assigned technical capital projects, ensuring that they meet the quality standards set, are delivered on time, within budget and allocated resources. The Technical Project Supervisor will also manage the vendors and partners involved in the capital projects, and ensure all projects are executed to meet the business objectives and strategic intent of Main One.
 
Other responsibilities include:
  • Manage end to end project management and delivery (Initiation, Planning, Implementation, Quality Control & Reporting, Documentation & Closure) of assigned projects and in line with overall business goals
  • Create Project Initiation Documents and detailed Project plans including project objectives, key deliverables, project schedules, budgets and cost tracking for the Technical team on assigned capital projects.
  • Document and analyze potential project risks, barriers and obstacles as well as define appropriate mitigating plans to enable timely avoidance/ resolution.
  • Develop processes and procedures required for the implementation of Data Centre and other capital projects.
  • Vendor engagement and management as needed per project to ensure technical competence, accurate quotations and assist in negotiations to keep costs within budget.
  • Liaise with Data Centre operations team in the deployment of New Data Centre and expansion Projects.
  • Research new technology solutions to support customer’s needs and support in their procurement and deployment.
  • Provide technical information and support to other units in line with business efforts (Commercial and Legal teams).
  • Document Management of hard copy and soft copy for all Capital Projects implemented. This will include SharePoint management and archiving.
  • Coordinate technical team reporting to management including creation, collation and edition of Shareholders’reports, business and lenders’ reports as needed by the business on technical projects.
  • Mentor junior project team members in providing direction and on tasks/projects, necessary motivation required for teamwork and continuous performance. Assist with skills acquisition and learning plans in line with business objectives.
  • Prepare technical reports and presentations on all technical capital projects to management as required.
Supervision Senior Manager, Capital Project
Contacts Will be required to liaise and interface with other groups/departments typically involved in the technical management of the core network including Technical Procurement.
Qualifications, Skills  & Competencies:
  • A first degree in Engineering
  • Master’s degree in Engineering or Project Management will be an added advantage.
  • A Project Management Professional (PMP) certificates required.
  • A minimum of 7 years’ work experience with hands-on Project management skills in IT/Telecoms environment
  • Good knowledge of Data Centre design and architecture will be an added advantage
  • Industry awareness and commercial acumen, great attention to detail, organization, planning and budgeting skills as well as a good knowledge of telecoms network quality standards and support infrastructure are all required.
  • Business process design and development skills, report writing skills, strong communication, negotiation and persuasive skills are also required for this role.
  • Candidate must also possess a strong ability to multi-task and work under pressure to meet deadlines.
   

Customer Relationship Manager

Job Title: Customer Relationship Manager
Department: Commercial
Location Lagos
Reporting Line: Chief Sales & Marketing Manager
 
Responsibilities

The Customer Relationship Manager will be responsible for co-coordinating the efficient delivery of services to key customers. The Customer Relationship Manager will be vital in creating long-term healthy customer relationships, acting as the bridge between the customer and MainOne operational delivery teams.

The Customer Relationship Manager will be primarily responsible for governance across all areas of MainOne’s service delivery process, continual service improvement and customer satisfaction as well as ensuring optimal level of operational service delivery

Other responsibilities include:

  • Manage the development and implementation of customer service policies and procedures, including definition and communication of service delivery KPIs.
  • Oversee the achievement and maintenance of agreed customer service levels and standards.
  • Direct the daily operations of the customer service team, project management, renewals and sales admin teams.
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the teams.
  • Ensure the necessary resources and tools are available for quality customer service delivery.
  • Directly handle complex and escalated customer service issues and track complaint resolution.
  • Monitor accuracy of service reporting and forecasting process as well as customer data base information.
  • Monitor the analysis and reporting of customer service performance, trend, availability, timeliness to deliver and capacity management.
  • Analyze relevant data to determine customer service outputs.
  • Identify and implement strategies to improve quality of service, productivity and profitability.
  • Follow up, escalate and take action if service delivery is not meeting expectations.
  • Develop and implement processes with the customer to ensure effective information flow to speed up delivery timelines.
  • Collaborate with management and account/sales managers on customer account management and growth.
  • Liaise with Management to support and implement growth strategies for MainOne.
  • Co-ordinate and manage customer service projects and initiatives.
  • Evaluate and manage the performance of own teams, identifying and addressing team members’ training and coaching needs.
  • Manage the communication of program status, program readiness, business and other potential issues and their resolution across the organization up to Management level as required.
Qualification/Competencies Required
  • Bachelor’s degree in a relevant field.
  • Post graduate or relevant professional qualification such as PMP or Prince 2 will be an advantage.
  • At least fifteen (15) years of relevant experience with at least eight (8) years in a senior service delivery role.
  • Advanced IFRS knowledge
  • Excellent interpersonal, relationship building and diplomacy skills
  • Excellent oral and written communication and presentation skills (at C Level)
  • Bid/Tender Management experience
  • Decisive and able to overcome delays and meet aggressive delivery timelines
  • Self-starter and proactive
  • Mature and able to coordinate diverse teams and functions in the achievement of a common goal and priority
  • Detailed oriented and able to take ownership of assigned tasks
  • Accountable and dependable
  • Strong organisation skills
  • Proficiency in the use of MS Office suite including MS Project and advanced Excel skills
  • In-depth knowledge of MainOne’s product and service offerings
  • Familiar with local, state and federal regulations affecting the delivery of the Company’s products and services
  • Ability to manage difficult situations and customers
  • Strong commercial and financial awareness, monitoring, co-ordination and budget ownership
  • Ability to read, analyse and interpret general business documents (terms and conditions, technical procedures, etc.)
  • Attention to details
  • High level of integrity and professionalism, especially in dealing with highly confidential information
  • Time and priority management skills
  • Superior analytical skills.